Technology is evolving at a mind-boggling pace, pushing companies to embrace innovative solutions and tools at every turn. Supposedly, these innovations are all meant to be useful and not merely transient tech fads that will go out of style only to be replaced by yet another trendy add-on. Some, however, have stood the test of time, even though companies aren’t always prepared to embrace them from day one. CRM, or customer relationship management software is the perfect example.
This solution is a universally acknowledged digital toolbox of useful features that every customer-facing business needs. It comprises so many necessary functionalities, that you’d likely need at least a dozen other tools to work in unison if you were to replace it and retain your levels of productivity. Now, if you’re looking to achieve more than retaining productivity, but taking it to the next level together with your business, then CRM has some major benefits you shouldn’t ignore.
Access to customer and performance data
Wherever you look, companies talk about utilizing data and analytics to their advantage, but few actually know how to filter the swarms of information they collect, let alone create sensible reports without bias. The same CRM tools you use to track customer interactions and employee communications allow you access to piles of useful data as well as meaningful reports that help you understand what you could be doing better.
- CRM helps you compile crucial customer information to create ideal customer profiles and track customer engagement across the board.
- You can create actionable reports based on the data your CRM extracts to make smarter decisions in the future.
- You can leverage CRM forecasting thanks to the collated information on your customers and employees.
On its own, data can do very little for your business. When it’s paired with a robust CRM platform and all its add-ons and features, that same data has transformative power to take your business forward.
Seamless communication and collaboration
Thanks to its flexible nature, CRM software is designed to work well with other tools you use across your organization. One of the most common communication platforms most businesses use includes the Google Workspace, and of course Gmail. Whether you use Gmail exclusively to communicate internally and externally, or you combine a separate CRM with Gmail, you can improve your communications with the right extensions.
All it takes is choosing the best Gmail CRM extension that will help you integrate and share all of your contacts, so that all team members can access them easily and track all interactions seamlessly. A tool such as Shared Contacts for Gmail working together with your CRM makes it easy for your business to avoid communication delays and mishaps internally as well as externally. Everyone can use the same address book through your CRM extension, and you can manage editing permissions for added control over your processes.
Automation of menial work
Another great perk of good CRM software is that your teams no longer have to waste their precious time on repetitive, menial tasks that can often be disruptive, energy-consuming, and time-consuming to boot. With the right CRM automation protocols, your employees can focus on mission-critical assignments while your software takes over the rest.
You can automate everything from labor-intensive tasks such as data entry, all the way to creating reports and sales performance assessments that can elevate your business productivity. With the right integrations for social media and the like, you can monitor all automated tasks without any hassle, and even set up automatic alerts to get notified of any relevant changes.
Better customer experience
The name says it all, so it’s natural to expect that your CRM software should benefit your business in terms of customer acquisition, retention, and overall satisfaction. With all the listed perks, it’s easy to understand how your customers, and thus your business, benefit:
- Utilizing customer data and accurate profiles helps you improve all customer-facing communications, content creation included.
- CRM platforms enable simplified personalization so that you can make your customers feel special at all times.
- With all the right tools and features, your CRM will help your teams avoid communicating with the same people on multiple channels without planning to, and similar mishaps that often occur without a unified communication platform.
- With all the correct contact information available, your employees can follow up with customers in time, check in on them when necessary, make personalized offers, and build those relationships for the long haul.
Scalability and cost-effectiveness in one
When it’s time to grow and scale your business, you need the technology that has the capacity to not just grow with you, but also to empower that growth from within. CRM tools are typically designed to leverage cloud technology in order to remain flexible and scalable without wreaking havoc on your business performance mid-growth.
If anything, CRM tools enable growth by helping you manage your resources efficiently, recognize performance gaps in time to prevent issues, and use actionable insights specific to each department to fuel growth.
Few tools can match the multipurpose nature of your CRM software, especially when you consider how many integrations and features you can put to use with it. Although primarily customer-centric, the software is intended to improve your overall business performance on every level, helping you leverage all your assets (people, time, and budget) in smarter and more efficient ways.
Your company will inevitably try out new tools and some of them will be impressive and highly functional. However, chances are that you’re underusing your current CRM toolbox and that you could be boosting your performance simply by rethinking how you can maximize your CRM’s potential. Keep these perks in mind, and you’ll surely be inspired to find new and creative ways to leverage it for your company.