HR Technology Tools Evolve to Handle Feedback, Performance and Agility

HR Tech MENA Summit returns for third edition in Dubai

Annual HR Tech MENA Summit 2017 Main Image

Dubai, 13 April, 2017 — HR Technology is fast developing. Year-on-year the trends, and market requirements keep developers busy. Driven by natural workplace changes and inspired by vastly different work ethics amongst new working demographics, HR Technology is continuously evolving from its traditional core of payroll, employee record management and recruitment.

Lorna Daly, Halogen Software
Lorna Daly, Regional Director, EMEA, Halogen Software

“People and their expectations of work are changing all over the world and it is happening quickly,” noted Ms. Lorna Daly, Regional Director, EMEA, Halogen Software who is a Gold Sponsor of the 3rd annual HR Tech Summit organized by QnA International. “We know that if people can give and receive feedback on an ongoing basis, they can feel good about what they do, and would be encouraged to bring their best effort forward, so they can give more to their customers, organizations and communities,” continued Ms. Daly.

Ongoing performance reviews, frequent and timely feedback is a new HR trend sweeping across many organizations across the globe. The need for almost immediate feedback stems from the multigenerational workforce, and the changing nature of work. “It comes down to something very fundamental; people want to feel a connection and a purpose to their organisation, that their contribution is valued and impactful,” stressed Ms. Daly.

To meet this new HR demands, organisations need to employ the new technological trends becoming available in the market place. In addition to traditional services of HR software, and cloud-based services, technological tools built for agility and for specialized purposes such as continuous performance management, frequent feedback, data analysis and learning tools will soon become an absolute must for the continued evolution of an organization.

However, Ms. Daly cautions on the blind application of these new HR technology tools, suggesting that organizations should “First recognise if the organisation is culturally ready to make the shift from traditional to ongoing performance management. Second, company leaders must be ready to act as role models for the rest of the staff. Culturally ready organizations are those which champion flexibility and adaptability to refine processes through the constant collection of feedback on new processes. This feedback loop ensures employees are supported.”

“Keeping up with technology developments affecting HR is becoming a tough task. The managerial processes for human resources across the globe is in a state of fluidity. Especially in the UAE and GCC which will see two new shifts with the onboarding of nationalization and VAT policies in the coming years, the importance of employing and using the appropriate tools for HR functions cannot be stressed more. Knowing the challenging changes ahead, we have planned the 3rd annual HR Tech Summit to provide in-depth discussions and ultimately provide a platform HR and IT Leaders to analyse the HR technology tools available, their uses, and whether or not they should be adapted and when adapted how it will impact the organizations in the region,” commented Sidh N.C., Director, QnA International.

On the trend of nationalization in the UAE and GCC, Ms. Daly said, “There is a great opportunity for business and HR leaders in the GCC to maximise the potential that exists in their respective region. In order to do this, organisations need to understand the existing skill sets of local nationals, continuously support the development of essential skills, and help with the career progression of local nationals into leadership positions. This effort will help organisations become an attractive destination for GCC citizens seeking employment and help shape the economic destiny of the region.”

Halogen Software will be actively taking part in the by-invite only premier summit which attracted over 150 C-level and senior level HR and IT personnel from government, state, public, and private organizations in 2016. “HR Tech MENA provides a terrific opportunity to connect with some of the world’s most thoughtful HR and business leaders. The partnership has opened the door to connect with very successful companies and has given us the opportunity to learn more about the emerging global trends and priorities in HR,” commented Ms. Daly on the importance of sponsoring, participating, and attending the 3rd annual HR Tech Summit.

The Summit will be held from 16-17 May 2017 at The Westin Dubai, Al Habtoor City, Dubai.

About HR Tech MENA

HR Tech Mena

Technology today has revolutionized every step of our lives and Human Resources is no different. The influence of technology on our evolution is paramount to making it imperative for HR to keep abreast with newest developments.

Today, HR is en route to becoming smart HR. Concepts such as Artificial Intelligence, big data, cloud, social workforce, mobility and gamification are key buzzwords and every organization is keen to embrace to help them in tackling the key issues of talent acquisition, talent management, change management, business performance and employee engagement.

The HR Tech Summit is the only initiative that brings together HR as well as IT professionals from across the Middle East and leading solution providers on a singular platform discussing the newest trends, ideas and disruptions over a period of two days exclusively dedicated to and focused on HR Technology.

About Halogen Software

Halogen Software

Halogen Software offers a cloud-based talent management suite that reinforces and drives higher employee performance across all talent programmes — whether that is performance management, learning and development, succession planning, recruiting and onboarding, or compensation. With over 2,100 customers worldwide, Halogen Software has been recognized as a market leader by major business analysts and has garnered the highest customer satisfaction ratings in the industry. Halogen Software’s powerful, yet simple-to-use solutions, which also include industry-vertical editions, are used by organisations that want to build a world-class workforce that is aligned, inspired and focused on delivering exceptional results. For more information, visit: http://www.halogensoftware.com/ae Subscribe to Halogen Software’s TalentSpace blog: http://www.halogensoftware.com/blog/ or follow Halogen Software on Twitter: http://twitter.com/HalogenSoftware.

Organiser: About QnA International

QnA International

QnA International creates and delivers business learning and development exchange platforms through B2B conferences, bespoke events and trainings. The company also has an expertise in outsourced sponsorship sales and key account management.

Website: www.qnainternational.com

Transform with the Best – Online Conference on Digital Transformation

Transform with the Best – Online Conference on Digital Transformation

Transform with the Best

Digital transformation refers to the changes associated with the application of digital technology in all aspects of human society. Digital transformation may be thought as the third stage of embracing digital technologies: digital competence → digital usage → digital transformation, with usage and transformative ability informing digital literacy. The transformation stage means that digital usages inherently enable new types of innovation and creativity in a particular domain, rather than simply enhance and support the traditional methods.

The use of technology to radically improve performance or reach of enterprises — is a hot topic for companies across the globe. Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices as well as improving their use of traditional technologies such as ERP to change customer relationships, internal processes and value propositions. Other executives, seeing how fast digital technology disrupted media industries in the past decade, know they need to pay attention to changes in their industries now.

Technology innovation is changing the game for businesses, industries, and markets. At the heart of this digital transformation is a host of new technologies that are disrupting the old ways of doing business – with partners, suppliers, and customers.

Digital transformation is the process of shifting your organisation from a legacy approach to new ways of working and thinking using digital, social, mobile and emerging technologies. It involves a change in leadership, different thinking, the encouragement of innovation and new business models, incorporating digitization of assets and an increased use of technology to improve the experience of your organisation’s employees, customers, suppliers, partners and stakeholders.

It could be a wonderful opportunity for us if leaders around the world share their case studies and digital transformation strategies on how large corporations can stay competitive in today’s digital world.

With The Best is organizing an online conference Transform with the Best where high profiled Chief Innovation Officers, CTO’s, CIO’s of top-tier companies, and head of Corporate Accelerators will be sharing their visions on how to keep a company competitive in the rapidly and ever-evolving digital world we are operating in today while offering 1-to-1 speaking sessions, all this from the comfort of your own home.

Who are the Speakers?

Confirmed Speakers | Transform with the Best

More to come…

How it is delivered?

An Interactive Learning Experience

You will be supplied with a set of tools to interact with Digital Transformation experts:

  • a chatroom to ask live questions during the conferences;
  • Q&A forum during the whole event during which both experts and attendees can share knowledge and information;
  • optional 20 minute one-to-one live mentoring sessions with your chosen expert;
  • link to the speakers’ SlideShare presentations;
  • 2 months of guaranteed access to the conferences, SlideShare links and Q&A forum.

Useful Information:

Date: Wednesday 5th, April 2017 10am to 6pm (EDT) – New York Time

Venue: Online

Theme: DIGITAL TRANSFORMATION

Contact: charlin@bemyapp.com

Twitter: @WithTheBest

Official Hashtag:  #TRANSFORMWTB

HRTech Conscience is one of the Partners of Transform with the Best Conference.

It is not a one step process neither there are some cookbook associated with it, it’s a continuous process to improve yourself, to know your options, to help each other’s in achieving the desired heights.

Come let’s join and see how the world is transforming.
Evolving Trends in Talent Management Transformation

Evolving Trends in Talent Management Transformation

There are differences in how Talent is defined across industries and organizations. Some companies prefer to adopt their own determinations rather than accepting general definitions. Let’s focus on a general definition for both Talent and Talent Management:

”Talent consists of those individuals who can make a difference to organizational performance either through their immediate contribution or, in the longer-term, by demonstrating the highest level of potential.”

Basic and simple meaning of Talent could be:

  • Ability, aptitude, bent, capacity, endowment, faculty, flair, forte, genius etc.
  • Unusual ability to do something well that can be normally developed by training.
  • Person or people (‘Talent Pool’) with exceptional capabilities.

Whereas: ”Talent Management is a set of business practices that refer to attracting highly skilled individuals, integrating new talents, and developing and retaining existing talents to meet current and future business objectives.“

Actually it manages the planning, possession, development, retention and growth of Talent Pool who are of particular value to an organization, because of their leadership capabilities, prospective for the future, or even because they are satisfying business critical roles and which could actually lead to organizational sustainability, efficiency and excellence in order to achieve business goals.

The term of Talent Management was first casted by McKinsey & Company following a study and gradually it became a very useful term as it describes an organization’s commitment to hire, manage and retain talented employees. It embraces all of the work processes and practices related to retaining and developing an exclusive workforce.

The process of attracting and retaining effective employees results in increasing competition among the companies because of its strategic importance and also known as “The War for Talent.” Talent Management which is sometimes also called as Human Capital Management is now an essential management practice; before it was exclusively attached to recruitment process while now covers a wider area. Talent Management implies that companies are strategic and conscious in how they source, attract, select, train, develop, retain, promote, and move employees through the organization.

On the other side definition of talented employees can involve all kinds of components, from their educational qualifications and skills, previous experience, strengths and additional training they have undertaken, to their abilities, potential and motives, qualities and personalities. Most companies practice Talent Management in a way which includes recruitment of individuals, career planning, training and development, performance management and various compensation and reward options for the top performers. It generally depends on the business strategy, commitment to employees and other factors. What are the core components of Talent Management?

figure1-1

Talent Engagement and transformation are top priorities for the leaders nowadays and the major challenge is the ability to attract and retain top talent while making sure the existing talents are fully engaged to deliver extraordinary results. For this reason Talent Engagement is considered to be a crucial factor.

End-to-end Talent Management encompasses five main pillars: Recruitment and Onboarding, Performance Management, Compensation Planning and Rewards, Career and Succession Planning, and last but not least, Learning and Development. Previously there were four pillars to be considered under Talent Management but gradually Career and Succession Planning has been added to make them five.

Leaders must have absolute clarity in purpose and focus to avoid business disruption as change without strategy is just a substitution of business development. Therefore, leadership is considered to be one of the most important component of the Talent Management.

Onboarding and Recruiting

An exclusive definition of Onboarding from Bersin by Deloitte states:

“The process of hiring, orienting and immersing employees into their new role and into the organization’s culture.”

Onboarding increases productivity, improves employee engagement, provides consistent and relevant information about the organization to all the new employees and gives understanding of employee expectations and hence helps building relationships.

Recruiting aims to successfully attract and hire key talent for current and future organizational needs through competency based advertising and interviewing efforts. Hiring talented individuals is crucial to the organization’s success. But in order to hire the most talented people, one must first search and recruit them and it could be a challenging task. It is so true that an imperfectly designed recruitment process can miss capable job candidates especially those who work for the competitors.

Performance Management

If we follow the definition it states Performance Management as ongoing, constant process of communicating and simplifying job responsibilities, priorities, performance expectations and development planning that optimizes an individual’s performance and aligns with organizational strategic goals. Performance Management is a crucial segment of maintaining the best talents. It enables companies to identify top performers and high potentials as well as assists to understand the pitfall of under-performance. It helps companies to make better strategic decisions on increasing excellence, retention efforts and to encourage talents.

Compensation Planning and Rewards

A way to remunerate individuals for important achievements, contributions to the goals of an organization and improving skills and competencies in their jobs is called as Compensation. There is a popular old saying – compensation isn’t the reason employees stay, but it can be the reason they leave. If companies want to keep their best employees onboard, they need an elegant approach to use Compensation as a strategic tool, while staying in line with company’s payroll standards, policies and guidelines.

Career and Succession Planning

Succession Management is a process of recognizing and developing employees with the possibility to fill key or critical organizational positions. Succession Management actually means having the right people in the right jobs at the right time. In other words, it is an organized process aimed to identify and grow individuals for future openings.

Career and Succession Planning actually empowers organizations as they plan for the future. The proper way of Career and Succession Planning increases opportunities by allowing organizations to identify and develop the top talent. In addition to preparing new talents to move into key positions, it can effortlessly identify and rectify gaps in Succession Planning as well. It enhances employees engagement by generating proper career paths for them, along with supporting individual development plans.

Learning and Development

Learning Management Systems have been used for a long time to administrate training courses and programs. Experts say that corporate learning is now coming out beyond firm course delivery to a more natural and integrated experience. The companies are embracing new ways of an employee development and reviewing new learning technologies. Massive Open Online Courses (MOOC), Self-Paced Online Courses, Distributed Open Collaborative Courses are evolving as the future of new learning options and becoming a very popular way of learning. Companies are also focusing on integration of these options into their learning management portfolios.

All these processes are actually providing big opportunities and advantages to the organizations and guide them to the success. Some of the advantages of effective Talent Management are:

  • Improves organization’s effectiveness and productivity.
  • Helps in achieving business goals with high quality performance.
  • Improves organization’s culture and work environment.
  • Increases employees satisfaction.
  • Retains the best talents and decreases turnover.

Talent Management is an important aspect of broader Human Capital Management (HCM) initiatives and Human Resources departments play a significant role there.

While many current HR processes still moving around traditional practices of recruiting, onboarding, training and development, the Talent Management should generate real value by focusing on a company’s most valuable resource: the potential of its Talent Pool. This dedication provides a distinctive competitive advantage over talents and organization’s business model.

After embracing new talent management applications, most organizations realize the need of integration. Apart from process integration technology investments are often made to streamline processes and improve data accuracy. But the full potential of integration cannot be realized when companies have multiple systems of record with disconnected data streams and conflicting processes.

A study shows that HR has a long way to go when it comes to integration. The majority of organizations surveyed report poor to moderate integration of their Talent Management applications.

It is very important to know the future business trends, and new vision for the Human Resource Strategy to handle Talent Management solutions.

How Trends Are Changing?

The HR functions are at a conjugation point and it has been believe that in the coming years there will be a significant transformation. As the current functions are not connected or flexible to business requirements and have no consolidated vision of talent capabilities there is a need of evolution. There are, of course, some key trends that will effect this transformation. Talent Management is one of them for sure. Across the developed and emerging markets there will be a shortage of skilled and appropriate talent. Businesses cannot deliver their best as they are lacking the right talent. Hence the future HR functions would create significant value for the business, given current and future trends.

Skills gaps are increasing and HR would continuously make sure that their organizations have the right talent. HR would need to quickly tap skills when they’re needed. HR has to transform and adapt towards a global world, supporting new talent sourcing strategies to match talent, and acquiring new management methods, such as encouraging mobile workforces across geographical barriers.

HR should adopt risk management strategies covering everything from protecting confidential information and data, to risks associated with hiring or turnover. Technology, including social, gamification, cloud, mobile, big data and apps, is transforming how people take away their daily work and how HR supports them in that attempt.

Instead of depending on solutions dictated from the top level; organizations should be encouraged with skilled workers who harness social media to create solutions in conjunction with each other, thereby radically disrupting organizational structures, and hierarchy and job titles. As the world becomes increasingly unpredictable, organizations that can adapt to changing business conditions will outperform the market. And HR departments have to reshape themselves so that the HR functions become the critical driver of agility.

HR needs to provide the new thinking and deep insight to attract, organize, motivate and develop the right people for the business. It requires to build the high-performing HR functions to support business goals.

As companies hire talent from around the globe and enter new markets with increasing speed, managing corporate and cultural change will become a critical competence. Already many researches showed, executives expect their company’s HR functions to develop tools and methodologies that support line managers in communicating to employees.

Talent Management tools won’t resolve recruitment, employee retention and other issues by themselves. Companies need to develop a clear plan to navigate Talent Management pitfalls. Social media, cloud, mobile and analytics are changing Talent Management software and the way companies use it.

According to Josh Bersin, with so many vendors in the market and the ERP providers offering talent management software, it’s common for companies to buy software first, and only then figure out how to use it. Today more than 40% of the companies buying HR software are focused on “making it easy to use” and integrating heterogeneous systems, not “solving particular talent problems.”

Companies still want integrated HR systems, but what they don’t want is a complex, integrated ERP software that makes everyone’s life more complicated. In fact, they want life to be simple. More than 40% of the companies according to Human Capital Trends Study are embarking on projects to “simplify the work environment.” 47% of those who are buying new HR software systems cited “ease of use” and “integrated user experience” as one of their top two buying criteria.

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So, as per Bersin by Deloitte, in HR, start to think about employees as “people” – and this is why more and more companies tend to rename their HR organizations as “People Operations” or “People Management.” Sure we have to do HR administration, but ultimately our job is to make sure “people” are engaged, trained, in the right jobs, aligned, and supported.

If we start to think about employees as “people” or consumers, then we’ll think about “Talent Management” in a new way. It’s not just a way to integrate HR processes, it’s a series of strategies, programs, investments, and promises that make everyone’s life, work, and career better.

This is where work is going – we now work in a world of independent free agents, each of them is like a voluntary “consumer” who may choose to stay or leave. The concepts and principles of Talent Management are not going away. But as an area of focus, we in HR have to think more broadly. “Talent Management” is now “People Management” and it has to take on a much broader perspective and holistic approach.

figure3

So, the Talent Management needs to transform to People Management. With more engaging people, simplifying the environment, making the work easier. People management focuses on empowering and improving performance everywhere with continuous learning and continuous feedback processes. The focus is definitely on creating highly engaged workforce and productive work environment. While talent scarcity is still a problem, engagement, empowerment, and environment are now the real challenges that companies are facing. So, this transformation is necessary to overcome all sort of challenges in this area. As the Talent Management industry is changing with social, mobile, analytics and cloud-based technologies, we also need to make sure that the Digital Transformation strategy matches to these changes.

About the Author:

Soumyasanto Sen

Soumyasanto Sen — Blogger, Speaker and Evangelist in HRTech who try to think Out of the Box! Engaging with Companies, Startups & Entrepreneurs in driving Transformation.

Professionally Consultant, Manager, Advisor, Investor in HR Tech. Focusing on Strategies, Analytics, Cloud, UX, Security, Integration and Entrepreneurship in Digital HR Transformation.


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From New Technology to ‘Purposeful Innovation’ – Three Trends That Can Help Businesses Innovate & Grow in 2017

Written by Himanshu Palsule, CTO at Epicor Software.

From New Technology to ‘Purposeful Innovation’ – Three Trends That Can Help Businesses Innovate & Grow in 2017

In the current climate, operational efficiency and business agility are more important than ever to support modern business innovation. As global markets combine with competitive pricing pressures to place greater stress on maintaining margins, organisations must seek the efficiencies needed to protect market share.

Himanshu Palsule, CTO at Epicor Software
Himanshu Palsule, CTO at Epicor Software

At the same time, global economic forces are opening up opportunities in new markets and organisations of all sizes are looking to take advantage of the changing economic tide to grow their business. The pressure is now on the CIO and his/her team to drive change and enable this high-growth mode. The challenge for many companies is matching technology investments with the rapidly changing needs of the business.

A solid technology strategy should place the onus on innovation with a purpose and going in to 2017, I see three technology trends that have the power to transform businesses by providing the tools to innovate. These technologies have the potential to be central to business success over the coming years.

  1. Enabling cloud-driven change

For some organisations, adopting cloud computing services can be a simple, tactical exercise to meet some immediate infrastructure needs. But for those looking to drive real technology transformation, it can be the catalyst to embracing an entirely new strategy for IT.

Up until recently cloud computing has, for the most part, been used to speed up existing individual processes while reducing costs. It is only now, as the cloud journey grows more mature, that we can begin to see its full potential to transform business models and working practices.

The cloud opens up exciting new possibilities for CIOs, COOs and CFOs to think differently about their IT infrastructure. Adoption of cloud-based enterprise resource planning (ERP) systems, for example, is on the rise because sharing data quickly and efficiently can dramatically reduce costs and increase the speed of production.

There’s also a growing acceptance that cloud adoption is not just for start-up companies. Large enterprises are transitioning their entire infrastructure and data ecosystems into the cloud because these systems have the advantage of taking the burden of upgrades and management, freeing up valuable resources to focus on innovation and business growth.

  1. Extracting value from big data and IoT

According to a recent report by Machina Research, the total number of IoT connections are estimated to grow 16% annually over the next 10-year period from 6 billion in 2015 to 27 billion in 2025. Total IoT revenue opportunity is projected to grow to $3 trillion in 2025, up from $750 billion in 2015.

If you talk to customers in the manufacturing and retail sectors for example, they’ll say they’ve been collecting and tracking data on machines, production, and inventory for years. In retail, for example, smart supply chains enable applications for tracking goods and real time information exchange about inventory among suppliers and retailers.

The next step for us, and our customers, is to take the data that is available and analyse it in context, to make better and more efficient business decisions. However, the challenge for ERP systems has been around how to transform the onslaught of unstructured data into practical information.

As technology develops we can expect to see more integration between ERP, big data and predictive analytics because data is the business resource of the future—both in terms of optimising processes and services, and as a basis for innovative business models.

  1. Mobility drives greater visibility

Mobile and social technologies are enabling new business models and processes but it’s important to remember that mobility can mean many different things to different organisations. For one company, it might be the ability to set up a remote warehouse. For another, it might be the ability to interact and collaborate on social platforms across borders and time zones.

Mobility should be an essential part of the platforms we build as mobile applications provide greater employee visibility and accuracy of information, enabling companies to respond quickly to changing demands with real-time capabilities.

New utilisations of mobile devices and apps are happening every day and drastically changing the way business gets done.

Summary — keeping up the pace of innovation

As companies become more complex and globally dispersed, the need for increased collaboration, visibility and efficiency will continue to accelerate. The world is getting smaller and supply chains are expected to get faster. Having the right technology in place to underpin operations is key to keeping up, regardless of geographic location or industry.

Technology on its own is not a sufficient strategy. But understanding how cloud, big data, social, mobility, analytics and IoT technologies can underpin business models, what we call ‘purposeful innovation’ is central to achieving business growth.


If you want to share this article the reference to Himanshu Palsule and The HR Tech Weekly® is obligatory.

Breaching The Big Data Barrier : Moving HR Towards Analytics

big-data

Investment in big data has risen in 2016. That’s according to tech consultants Gartner which reveals that 48% of companies invested in big data this year, an increase of 3% compared to 2015. Planned investment in the next two years is predicted to fall, however. The issue, according to Gartner, is not so much the data but how it is used. 85% of companies who invest in big data remain in the pilot stage as projects fail to progress beyond the initial commitment.

That is certainly the case for the UK which is ranked 14th in the world for digital adoption. As candidate availability falls and the digital skills shortage spirals towards a critical point, big data is HR’s path to navigating through the complex issues affecting the workforce. Breaching HR’s innate big data barrier to move towards analytics requires a clear strategy. Here’s how to achieve that:

Evaluate your current position : Understanding the maturity of your current recruitment process will provide a base from which to evaluate progress. Deloitte’s Global Human Capital Trends Survey 2016 found that one third (32%) of businesses felt ‘ready or somewhat ready’ for analytics while 8% believed they were ‘fully ready’ to develop a predictive model. Know your starting point.

Aim for quick wins : PwC’s 2016 Data and Analytics Survey reports that UK executives want more data driven decisions but are held back by their organisations and culture. Demonstrating the benefits with some quick wins will help to overcome internal resistance to big data. Aim to provide insight and solutions into ‘roadblocks’ within your hiring process. For example, a lengthy application process deters candidates from completing application forms, while recruitment analytics identifies the source of your best applicants. Begin with HR technology covering key hiring metric which extracts information from live data within your Excel spreadsheets. Getting the right data is the key, whether ‘big’ or ‘small’.

Collecting data : Most companies have a wealth of data available. Collecting, analysing and understanding that data is the biggest challenge. For example, most hiring teams have access to a wealth of information available from sources such as social media, in-house surveys and LinkedIn. That data provides a starting point and may include:

  • Performance management reviews.
  • Personal data, including medical history and employee attendance levels.
  • The hiring sources of your most successful people..
  • Employee participation in surveys and candidate referral schemes.

Utilising analytics : Big data helps to shape your understanding of the online habits of your talent pool, through tracking their digital footprints. It assists evaluation and targeting of job posts and facilitates engagement with people who possess the skills critical to your business. That information helps to create focused candidate personas in order to target future recruitment at relevant talent pools. Analytics evaluates the demographic profile of potential hires, coupled with their educational background, career history and typical salary. Advanced analytics can predict talented employees who may be a ‘flight risk’. When high risk people are identified, HR can adopt a more effective and aggressive retention strategy, focusing on areas such as career development, in-house training and flexible working.

Minimising bias : Data helps to reduce ‘confirmation bias’, broadly defined as a pre-existing belief we may hold which we look for evidence to support. In hiring, this may present itself in repeatedly recruiting applicants from the same social or education backgrounds. The Social Mobility Commission’s newly released State Of The Nation Report 2016 reveals the extent of the problem in the UK, noting that only 4% of doctors, 6% of barristers and 11% of journalists are from working-class backgrounds. Confirmation bias leads HR to eliminate talent from interview selection. Hiring algorithms in big data help to prevent that. As a prime example, Google’s re:Work platform operates on the principle of ‘unbiasing’, which it states begins with ‘education, accountability, measurement and more’.

Don’t over-invest : Big data must work for your business. Scalable HR technology enables your business to expand as employers analyse and interpret the data available. Recruitment software without integrated analytics that provide live and instant data will hinder, not help your hiring process. It should also be mobile friendly and equipped with social collaboration tools.

Ensure ethical use of data : Confidentiality and privacy must be a priority for employers collecting data on candidates which includes personal information. The UK government has accepted a recommendation to create a council of data science ethics to address concerns over the misuse of big data. Establish ground rules for the use of talent analytics within your business to ensure compliance. Choose technology that complies with the Data Protection Act and offers a full audit trail.

Treat big data as your ally

Big data is here to stay. The Economist Intelligence Unit reports that, while cyber-security and web/mobile development are the highest ranked competencies today, big data will replace them by 2018.

Big data is HR’s ally. Utilised effectively it augments recruitment and selection decisions by providing objective data that highlights disruptive elements in the hiring process. No data is perfect but it provides an indication of activity and progress in your talent management strategy. Create a story and positive message around your technology to empower HR. It isn’t about statistics. It’s about enabling your business to create stronger talent pools, and a more robust hiring process.

HR must develop familiarity with and insight into data to communicate its benefits confidently and ensure that it aligns with performance objectives. Adopting a predictive talent model is your goal but breaching that big data barrier is the first step.

Advorto‘s recruitment software provides workflow and structure across the entire hiring process, offering a dynamic database of candidates and analytics. Used by some of the world’s leading organisations, it provides a straightforward first step into HR analytics and big data.


If you want to share this article the reference to Kate Smedley and The HR Tech Weekly® is obligatory.

6 Social Media Benefits You’ll Get With a Millennial Team

Creative businessman giving presentation to colleagues in office

As marketers, we’re so often looking at the title “Millennial” as a golden egg – shining potential resting in our very hands that we’re unsure how to crack.

“Millennial” – it’s a word almost mystified, a world inside the word that encapsulates millions of people from around the globe.

A passionate, outspoken group with vast avenues for potential and growth.

Millennials.

Lazy, uninspired, and entitled.

No matter what comes to mind when you think of the Millennial generation, marketing teams have twisted themselves into knots trying to pitch brands and products to them. In fact, if you Google anything related to Millennials and marketing, you’ll quickly understand what I mean.

Between the copy-wars squabbling over Facebook and Snapchat, or whether Instagram is the true underdog to truly reach a Millennial crowd – wait, scratch that, Vine – you’re likely to leave more confused than before you began your search.

But the double-edged sword mentality regarding Millennials is part of the problem, too. On one hand, Millennials make up a HUGE population of people (a whopping 75.4 million according to Pew Research) whom marketers are chomping at the bit to gain credit with. On the other is the stereotype that Millennials are a lazy group without motivation or goals – that hiring them brings risks to your organization that you may not be willing to deal with.

So, essentially, we’d like to sell to Millennials while reducing  their abilities – making it harder for them to find employment and make money to spend on the products that marketers have exhausted time and money in reaching them.

That’s confusing.

No. Millennials aren’t lazy. They’re a fountain of wealth to your organization – and below we’ll share some social media benefits you’ll gain with a Millennial team.

Social Media and Millennials

It’s no secret: Millennials are big into social media. A 2015 Pew Research survey found that a solid 90 percent of young adults (18-29) are the most likely to use social media. But who’s surprised by that figure?

More than that, most Millennials were born into a world already embracing and adapting to rapidly evolving technologies – including social media.

Unlike adults who quickly on-boarded when social media proved a fruitful venture, Millennials grew up with it, experienced pivotal events through it, and formed long-lasting relationships because of it.

To put it bluntly: Millennials have a deeper connection to the internet and social media than any generation preceding them. As members – and consumers – of the Millennial generation, they know what their peers want to see, when they’ll be active, and how to engage with them in a meaningful way.

More Accurately Targeted Social Posts

Millennials know who likes what, to what extent, and where to find them instantly. You’ve probably figured this out by now, too. The difference is the way they can reach out to them.

Millennials are talked about constantly. They’ve been forced into a lot of corners already, having to defend their generation against a litany of accusations. Because of this, Millennials have had to do tons of research to keep up with grievances, research on different segments of the population, more deeply understanding people – sometimes surfacing with things you might not have considered.

Brainstorming with a younger team can lead to revelations about your targeted efforts – interests and groups that you never thought to be a meeting ground for your target audience.

Better Engagement

Speaking to people whom you don’t share many interests with can be difficult, however Millennials have to time and again to reach a level of acceptance with older generations. They know the language to use, the tools to fuel their message, and the places where it will be seen.

This intrinsic understanding of people within, and outside, their generation can give your social media presence the boost it needs to get you more followers, readers, and buyers.

Platform Adaptability

It seems like every day there’s some new social platform touting the death of Facebook. It’ll never happen. Millennials, however, are far more open to experiment with new ideas and social media platforms as they roll out. As their friends try out the latest video streaming app, they’re all-but-guaranteed to give it a spin, too.

Not afraid to dive straight into the deep-end, Millennials are quick to grasp how a platform works. They’ll probably have a good understanding of how to reach audiences quicker. And, even if your team isn’t the most creative, you’ll have a presence on a new platform before competition notices.

Masters of Microcontent

So we know Millennials spend a lot of time on social media, but how are they accessing it? According to findings in the 2016 U.S. Cross-Platform Future in Focus, just about 80 percent of social media is accessed from a smartphone.

What’s that mean?

Since Millennials are always on the move, this means they’re thinking, typing, snapping a photo, or recording a video on their toes. In a word, they’re quick to think of ways to share information in an easily digestible format.

Since many Millennials post consistently, they’re typically in the mindset to develop micro-copy to cause a specific reaction or outcome. They’re already seasoned professionals at it – no tweet editing necessary before sending them aflutter. Your organization will save a lot of time and money leaving microcontent in the hands of your Millennial team.

Keeping Relevant

Born into a world of instant access to information, news, and pop culture, Millennials have the ability to see an event and create a post that harkens to the event or emotions tied to it. They know what will trend before Facebook does, and they know how to get people excited about it.

Having a Millennial staff of social media gurus gives you an edge in creating viral posts about topics nowhere near your radar, but whose mention can yield incredible results.

Social Freedom = Better Results

Attached to relevancy is the freedom (within reason) to let your social media team craft a tone and engage with followers unfettered. Not to mention the points you’ll score for having a more flexible working arrangement.

PwC study results confirm that Millennials value greater flexibility, appreciation, and team collaboration. If you show trust – and they prove to be trustworthy – you’ll have yourself a stellar team ready to elevate your social media presence to the next level.

As Millennials grow, there’s no time to write them off and shut them out. As a generation, they are the gatekeepers of the Internet. They understand it in a way older generations simply cannot. And, with the right motivation and leadership with them, they’ll prove beneficial to your organization and campaigns.

About the Author

todd-giannattasioTodd Giannattasio

CEO & Founder at Tresnic Media

Helping businesses build their brand and acquire customers with strategic content production and promotion.

Twitter | LinkedIn


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Infographic Based Job Posts by TalentBait

TalentBait Launches Private Beta on BetaList

Hamburg, October 1st 2016 – TalentBait launches into private beta on BetaList with a new recruitment tool that turns classic job postings into viral infographics.

TalentBait, an HR-Tech Startup from Hamburg, has launched a web tool that helps businesses leverage their employer branding by creating stunning infographic-based job postings and career sites tailored for social recruiting.
Companies just enter the information about their culture, core values and the job vacancy and TalentBait transforms this data into highly visual job postings. The Infographics are, compared to classic job postings, easier to remember and 3x more likely to be shared on social platforms like Facebook and Twitter. Businesses can also create a career page which includes the generated job ads, team pictures and other aggregated data, giving visitors and future employees a better picture of the company.

TalentBait’s mission is to modernize the bridge between companies and talents for a successful, long-lasting relationship. Co-founder and CTO Nils Schlomann says:

“Talent recruiting is one of the main areas where many “old economy” companies fall behind. Traditional businesses are used to buy print ads to reach high potentials and are too slow to learn how young talents look for jobs nowadays. We help companies get the eyeballs of millennials and digital natives when it comes to leveraging social media and the internet in general.”

TalentBait is focusing on small and medium-sized businesses and is offering a job posting at $25 a month. The public beta is planned for December 2016.

Request your invite for TalentBait here: talentbait.com

BetaList Page: https://betalist.com/@talentbait

Download PDF

About TalentBait

Based in Hamburg, Germany, TalentBait is a HR Tech startup developing a web-based application focused on changing the direction of recruiting marketing. The company was founded by Nils Schlomann and Diana Basso, who previously co-founded Click&Pass and worked on numerous Startups in San Francisco.

Media Contact

Nils Schlomann

+49 159 03007 344

press@talentbait.com


Source: TalentBait Launches Private Beta on BetaList

Customer Support and Millennials: What You Need to Know!

Written by Evan Oeflein | Originally published at AnswerDash 

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Millennials are the future! You’ve likely heard the phrase countless times and for good reason: if businesses learn to treat millennials well now, they can protect that relationship for years to come. Here’s what you need to know about millennials and customer service.

With recent counts hovering around 77 million, millennials make up about one-fourth of the US population and are a rapidly growing segment of the American economy1. Combined, they wield around $2.45 trillion in annual buying power2, which makes them a valuable market and an important customer base for any business. With their substantial importance now and eventual economic dominance, it’s crucial that businesses learn to meet their needs and preferences as much as possible. However, knowing what they want isn’t always easy — they are very different from Baby Boomers and Gen Xers. Knowing these differences is an effective competitive edge.

The key difference when interacting with millennials is primarily in how they expect to be treated and via which channels.

Millennials are extremely self-reliant, with almost 40% of them first checking a company’s FAQ page when they have a question3. If they can’t find an answer there or their needs go unmet, four out of five millennials choose to use social media for customer service instead of through web, phone, or online chat channels4. In fact, when contacting a company, most millennials use Facebook almost twice as often as the second-most used social media, Twitter4. An important side note: nearly 25% of millennials expect to get a response on social media within 10 minutes, which can be a difficult demand to meet for many businesses4. Failing to meet expectations like these can result in unhappy millennial customers and could hurt your business.

So what steps can you take to mitigate potential issues and cater to your millennial customers?

First things first: don’t make them call customer service. Make sure they can find answers on your website as easily as possible. Consider a self-service solution to help them help themselves, so they don’t need to reach out to you with problems or issues in the first place!

To drive this point home, here are a few things millennials would rather do than call a support line and sit on hold:

  • 34% would rather have their teeth cleaned4
  • 32% would rather go shopping on Christmas Eve4
  • 26% would rather go to the DMV4

Second: Bend over backwards for your millennial customers! It’s common practice to be accommodating and helpful with any customer, but 22% of millennials say that one bad experience is enough for them to leave a brand for good5. Just a heads up that this can also include boycotting a service, with nearly a quarter of all millennials saying they would be willing to boycott a company after just one bad experience4! Yikes. And with the rapid growth of e-commerce businesses, it’s not difficult for them to leave you and shop with competition. In many ways, your relationship with them now is tied to the future success of your business: once they find a company and product they like, 80% of Millennials will keep going back6.

Whatever your approach to customer support, understand that  millennials expect to be able to find what they need themselves. If they can’t, they don’t want to spend time waiting around for you to answer them (they’d rather go to the dentist, remember?), so get back to them quickly! They’re expected to eclipse Baby Boomers in spending power by 2018, at $3.39 trillion annually7, and will make up even more of your customer base.

Since 64% of millennials feel greater brand loyalty than their Baby Boomer or Generation X parents 8, they’re more likely to stick around if you give them the support they crave! Millennials are the future and they will remember everything you do for them now.

To learn how you can help your millennial customers help themselves, take a peek at our website self-service eBook “How to help your customers help themselves”.

Sources:

(1) 2014, Millennial Consumer Report, Nielson
(2) 2014, Millennials Drive Social Commerce, University of Massachusetts Dartmouth
(3) 2015, State of Service Report, Salesforce Research
(4) 2015, Customer Survey: Results & Analysis, Desk.com
(5) 2015, Millennials Research Study, Aspect
(6) 2010, 8095 Exchange: Millennial Whitepaper, Edelman Digital
(7) 2010, Gen-Y Financial Services Survey, Oracle
(8) 2014, Millennial Brand Loyalty, Adroit Digital

Source: Customer Support and Millennials: What You Need to Know!

Follow the Leaders!

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Not so long ago, emergence of personal computers has made new demands to professional skills of workers, and those who hasn’t mastered new equipment, has been literally swept away from the market of jobs. We have already forgotten it, but everything was quite so.

The similar tendency is now observed. The world enters a new digital era and we are on a threshold of the fourth industrial revolution.

Modern technologies radically change the way we do business, and again make new demands, now not only to knowledge and skills, but also to the ways of thinking in constantly changing environment.

New technologies change behavior of employees: how they think as they work, what does motivate them and by what values they profess.

At the same time, not only new technologies change behavior of employees, but also they change ways of their working behavior.

Huge forces radically change internal processes in the organizations and a working environment what we know it.

The increasing influence of globalization and need of continuous manifestation of flexibility in the permanent turbulence will lead to the fact that the future of work will have a little in common with what we have today.

Social networks, mobile applications and cloud computing become a global tendency and the keynote for the development of modern HR technologies.

HCM systems supporting employees on the lifecycle in the organization from graduate recruitment to retirement, analytical modules based on Big Data, advanced recruiting tools with technologies of logical and semantic search, and so on so forth.

The sphere of human resource management became more innovative than ever before, and all attentively observe what else new solutions vendors will present.

Everything occurs extremely promptly, and people in HR aren’t always in time behind emergence of new functionality and business priorities.

At the same time the gap between tendencies in development of HR technologies and actual competences of HR managers is observed!

In the nearest future we should seize more complex and integrated HCM systems, embrace mobile technologies as a platform, master social recruitment and digital marketing, study statistics and analytics, gain more profound scientific knowledge about behavior of a human being.

We are on the threshold of important changes. HR managers are expected not only to master and adjust their skills, but also pro-actively develop a new organizational culture.

The world changes promptly, but not evenly and if someone doesn’t notice these changes, then it doesn’t mean that they don’t happen.

To stay on demand and be successful in the modern world it is necessary to follow in the waterway of mega-tendencies.

In other words, to remain on the place it is necessary to run. If to run long, then by all means you will get to other place. The main thing is to choose the right direction.


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You Can’t Define a Digital Native by Their Age

Written by Mary Sue Rogers | Originally published at Save HR blog.

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Mary Sue Rogers, globally recognized leader in HR and Talent Management, owns blog at SaveHR.com

We hear the term digital native on a frequent basis. And the CHRO receives a lot of input on how to make the systems and process of HR fit for a digital native. And the assumption is that a digital native is one that grew up with the Internet, smartphones, Facebook and similar. But is that the definition of a digital native? Or is a digital native more a state of mind and how you reach and use the technology around you? The latter is the theory put forward by Constellation’s researcher Alan Lepofsky – Segmenting Audiences by Digital Proficiency.

As I am not a paid up member of Constellation I can only get the abstract, and then supplemented that with the Bill Kutik’s Firing Line interview with Ray Wang. I am sure the full paper is excellent based on the summary.

So Alan’s premise is that how knowledgeable you are in the use of digital tools and how comfortable you are in using them determines your level of digital proficiency and therefore whether you are a “digital native”.

Like all good consulting models – it starts with a four-box model that is Y axis of Comfort and an X axis of Knowledge. And like all four box models – the top right-hand corner are individuals who have lots of knowledge regarding digital, they are good at it, and they want to use it. The bottom left-hand corner is those that are not good at it and don’t want to use it. You can fill out the others.

And then based on these characteristics, Alan has developed names for the various types of digital users.

Natives – the top right-hand corner.  Know how to use the technology and enjoy using it. Not an age definition but one of knowledge and comfort.
Holdouts – the bottom left-hand corner – those individuals that don’t want to use technology and don’t like doing it. Again I know people at a wide spectrum of ages that meet this definition.
Immigrants – these are individuals that want to be good at it but are not there yet. They are comfortable with the technology and want to learn. My mother-in-law at the age of 80 would fall into this category.
Disengaged – those that are good at it but don’t want to use it. I know many individuals in this group, especially millennials.
Voyeurs – Those that wander between the various quadrants depending on their mood and the subject.

If this segmentation is used instead of the one described digital natives instead of age – then perhaps we can be more focused on what type of employees we do have, and what is the right thing to do for our business around digital, social, learning and culture.

Constellation Research recommends using a combination of a person’s knowledge and comfort level with technology, a characteristic referred to as Digital Proficiency.

Read more in Who Are the Real Five Generations in the Workplace? Bill Kutik‘s article on the subject, posted on Human Resource Executive Online.

Image – Word Cloud created by Marc Prensky.


Source: You Can’t Define a Digital Native by Their Age