3 Key Challenges in Retail Recruiting (and How to Tackle Them)

Learn how to tackle 3 key challenges in retail recruiting!

3 Key Challenges in Retail Recruiting (and How to Tackle Them).jpg

Changes in retail recruiting

Retail recruiting is is a term used for finding and hiring the right job candidates in the retail industry, from kiosks and small groceries to supermarket chains and large department stores.
The technology is rapidly changing the retail industry. Consequently, the retail job positions are changing too.

3 key challenges in retail recruiting (and how to tackle them)

Recruiting the right people for a retail industry can be a challenging task. However, if you leverage the latest innovations in retail recruiting, you can recruit retail professionals much easier and faster.

Here are the 3 key challenges in retail recruiting, plus tips on how to tackle them:

Retail recruiting challenge #1: High volume hiring

According to the Bureau of Labor, over 15 million people work in the retail sector. Retail sales worker occupations make-up the second largest job growth projections in the country, according to The Guardian.

This means that the retail industry needs to fill a massive number of job openings on regular basis – not to mention the seasonal “hiring frenzy”.

How to tackle this challenge?

Always be recruiting! Industries with high volume recruiting and high turnover rate benefit greatly from building talent pools. Talent pools can be especially valuable for seasonal hiring.  

Use modern, all-in-one recruitment software to automate many time-consuming manual tasks such as resume screening and parsing to streamline your whole recruiting process, saving your time and money.

Retail recruiting challenge #2: Attracting the right candidates

The technology is changing the retail industry. Consequently, retail job positions are changing too. Retail employees now have to have different skills in order to excel at their job.

As a result, retail employers are facing difficulties finding qualified candidates.  

According to a recent Indeed survey:

  • 70% of retail employers reported having difficulty finding in-store candidates with the appropriate technical experience
  • 82% of retail employers expressed difficulty finding candidates with appropriate cross-functional experience.

How to tackle this challenge?

Use great retail job descriptions that attract the right type of candidates. Make sure you highlight the technical skills and cross-functional experience you are looking for in your ideal employees!

Don’t be afraid to hire candidates who don’t have a retail background. They might become your best employees and bring in fresh perspectives and innovative ideas!

Retail recruiting challenge #3: High turnover rate

According to the Bureau of Labor and Statistics, retail is among the top 5 industries with the highest turnover rate.

Here are some more interesting retail turnover stats from a survey by Hay Group:

  • Retailers averaged 67% turnover for part-time employees
  • 26% of retailers said their employee turnover costs have increased.

High turnover is associated with high costs. A CAP study found it costs on average $3,328 to find, hire and train a replacement for a $10/hour retail employee.

How to tackle this challenge?

According to the survey by Hay Group, 74% of retailers said their workers leave for better opportunities, rather than higher salaries. This means that establishing career paths for employees or providing additional training could significantly improve your chances to keep your the best candidates!

TLCon: Talent Acquisition and Retention in Retail, E-tail & Hospitality

TLCon: Talent Acquisition and Retention in Retail, E-tail & Hospitality

More so than in any other industry, retail, e-tail and hospitality are utilizing HR technology in order to service large volumes of recruitment, whether it’ll be retail staff, waiters in the hospitality industry or STEM professionals to recruit, manage and retain staff. So much so there are dedicated apps created just for this industry that places talent acquisition professionals at the forefront of innovation in recruitment.

On the 11th May, talentleadersconnect. will be hosting one of our most popular sector-specific events, TLCon: Retail, E-tail & Hospitality giving 70 ‘Head of People/Talent, in-house recruitment, HR and talent acquisition professionals’ the opportunity to learn, share and network around a theme that is getting more and more important each year. The agenda will have case studies, research and thought leadership from the likes of Caffe Nero, Sofology, Exsurgo, 106 Communications, The Chemistry Group plus more.

We kick the day off with Ben Gledhill formerly of Sofology (now Manchester Metropolitan University) addressing the distinction between the tech candidate of 2005 and 2017. The talent acquisition strategy has changed significantly as we go a more direct sourcing route and he will be sharing what works well and what does the future look like.

We’ll then get more traditional with Nikki Brain from Exsurgo, looking at the importance of the store associate role and how the expectations around their knowledge as well sales through service is ever key to the entire customer service relationship. Candidate & employee experience has a huge impact on the customer service and can be costly if not implemented right.

Which brings us on to bots! Henry Davies, founder of 106 Communications will be talking you through how bots can make your employer brand work harder to attract and retain the right people. In many ways they can make you a more engaging employer (e.g. here is Yasar Ahmad, Wipro’s Head of Strategic Hiring recruitment bot) and Henry will talk through this in more detail. I’d bet a bot would be really handy for high volume recruitment. To back this up, Will Hamilton from LaunchPad will be discussing the impact of AI and Machine Learning in recruitment and what this all means for your profession.

We shared cut-e’s dedicated talent assessment app for the retail industry above; Howard Grosvenor will talk you through how some of the world’s best companies are doing talent assessment and how you can apply it to your own organisation. Furthermore, Nicky Brimmer from Chemistry Group will be talking on predicting people performance with the retail sector and how you can go beyond hiring for attitude using an objective data-led approach.

Finally, Shereen Daniels, Head of HR for Caffe Nero will be talking about how she fosters belonging at work. A really intriguing talk that will discuss how the baristas at Caffe Nero call work their home and not their job, this is one not to be missed.

There’ll be a buffet lunch and plenty of time to network with your peers around all these topics so join us on the 11th May with your complimentary ticket at TLCon: Retail, E-tail and Hospitality.

Useful Information:

Date: 11th May 2017, 8:15am to 1:30pm

Venue: Foyles Bookstore, 107 Charing Cross Road, WC2H 0DT

Theme: Talent Acquisition and Retention in Retail, E-tail & Hospitality

Contacts: Edie Kalman, Events Manager, edie@talentleadersconnect.com

Twitter: @TLCon_

Hashtag: #TLCon

talentleadersconnect. is the largest Talent Acquisition & HR event series in the UK & Europe. The events combine industry leading keynote talks, interactive discussion sessions and relaxed social networking opportunities