Crelate’s Opportunity Management Tool Is Coming

Recruiters Are Searching for an All-in-One Solution

Have you ever dreamed of being able to manage ongoing candidate searches alongside your clients and sales pipeline? Ever wish your sales and recruiting efforts were always on the same page? That’s the value of a unified Recruiting Opportunity Management and Applicant Tracking Solution and this is what Crelate Talent has been building for the past several months.

Recruiting is very difficult and can be quite stormy. It’s ideal if you can gain access to a technology solution that helps calms the waters and helps you be more productive. Technology shouldn’t get in the way of you doing what you do best: connect with others and build relationships.

Recruiting can be Difficult – Technology should help Calm the Waters

Crelate Talent has been building an applicant tracking/talent management system since 2012. During this time as we have developed software solution for recruiters and talked to hundreds and hundreds of ATS users. One request we’ve heard over and over is: Can we get an applicant tracking system (ATS) and a customer relationship management (CRM) solution in one system? The hassle of working with multiple systems can be time consuming, require doing tasks twice, and pose the risk that the systems won’t play nice with each other. There is a better way.

One of our key principles is that recruiters should “Spend Time Recruiting Not Entering Data”. Therefore, having an all-in-one solution for ATS + CRM has always been on our road map. Further, we were founded on the notion that recruiting is about ‘Creating Relationships’. We see recruiting as the process of aligning the right talent to the right opportunity at the right time. Recruiters are constantly meeting new candidates and meeting potential clients and, therefore, need a way to track these vital connections.

Technology can edify this process and lead to helping good recruiters be great. Just like you need to connect with candidates recruiters also need to build long-term relationships with customers and clients. And wouldn’t it be awesome to have both of these processes in one system? We are excited to bring our Recruiting CRM/Opportunity Management solution to your business.

Crelate’s Opportunity Management Solution

ABC :: Alway Be Closing

Crelate is excited to announce that coming in the fall our recruiting solution will be updated to include a full-featured Opportunity Management system that will live along-side our ATS system. CRM solutions are talked about often in recruiting. The reason we’ve chosen to name ours “Opportunity Management” is we see it as a way to manage your sales pipelines and potential clients in a similar way to how you manage your candidate pipelines.

In a similar way to managing a candidate pipeline you can also view the sales process as “managing the sales pipeline.”

Our opportunity management system allows recruiting agencies ways to better engage customers, mange their sales process, and forecast potential revenue. Pairing this functionality with a fast, modern ATS is a powerful combination.

What’s more, we’ve built our Recruiting CRM solution to function in a similar way to our ATS–meaning keeping the same ‘drag and drop’ style that is user-friendly and is easy for your team members to learn.

Value of an Opportunity Management Solution for Recruiting

There are many ways that an effective opportunity management system can help your business. Here are 3 to start with:

  • Better Engage Clients – We live in a fast-paced world where we are constantly making connections and meeting new people. As recruiters meet potential clients they must be able to capture the important information and get those folks in their database. Once they are in the system, and the relationship continues to blossom, it’s critical that recruiters be able to quickly recall personal information.
  • Manage the Sales Process – Every agency has their unique sales process workflows and so it’s critical to have a CRM that fits exactly what you do. Your opportunity management solution should be fully customizable and work how you do.
  • Forecast Potential Revenue – Every business clamors for more data and information on how their business is doing and where it’s going in the future. If you can have a system that can provide you with a quick snapshot of the business in real-time that is a difference-maker. This also allows you to see where you need to focus your efforts and the potential value (ROI) of opportunities in your funnel.

If having an integrated ATS + Opportunity Management sounds intriguing contact our Customer Success Team today for more information on our Opportunity Management Solution.

Drag and Drop Feature for your Sales Pipeline

Source: Crelate’s Opportunity Management Tool is Coming – Crelate

Developing A Proactive Crisis Management Plan

Developing A Proactive Crisis Management Plan

Reputation

Since the arrival of platforms like blogs and social media, brands have been granted many more opportunities to be transparent, authentic, and accessible to their audience. The capacity for instantaneous communication, however, have also created spaces in which negative narratives can spin out of control faster than ever before.

While no brand ever intends for something to negatively impact the online reputation of its business, it’s still crucial to have a contingency plan in place. 59% of businesses will encounter a crisis at some point in their lifespan, and the after-effects can continue to plague their search results long after they navigate through it.

How To Manage a Reputation Crisis for Your Business

Preparation is key in mitigating future problems, so it’s worth taking the time to develop an actionable crisis management plan with your brand’s key stakeholders and communication experts before a crisis strikes. Forming a crisis management plan drastically reduces the probability that an erroneous or negative article will rank in your top search results long-term.

Engage With Your Customers

According to a study conducted by global advertising agency Havas, consumers are more likely to support companies that take the time to engage with their audiences. Make sure you know where people are talking about you, and keep track of what’s being said. It’s easy to focus on one platform or a single negative article and lose sight of the big picture as it relates to your brand.

Engaging with your audience through social media has many benefits, but it’s important to go about it the right way. It’s impossible to foresee every scenario, but there are a few things to keep in mind when attempting to strike the right balance.

  • Always be mindful of tone and context when posting.
  • Respectfully acknowledge and reply to complaints and criticisms of your business online, don’t avoid them.
  • Promote your brand, but don’t overdo it.

A recent study found that 85% of respondents needed to see a product or service more than once before deciding to purchase it, but that 58% were annoyed by too many promotional messages on social media.

For more tips on how to prepare for a crisis – and weather the storm if you find yourself in the midst of one – check out the following guide:

The 4 Pillars of Crisis Management by Reputation Management | The HR Tech Weekly®


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CEO’s Corner: Charlene Li on Technology and Employee Experience

Charlene Li

In the end of June 2017 CEO’s Corner post put a spotlight on Charlene Li, Principal Analyst at Altimeter (a Prophet Company) and keynote at this year’s HR TechXpo. Li supports leaders to thrive with disruption, primarily focusing on creating business strategies and developing leadership around digital, social, and emerging technologies. An analyst since 1999, and having seen business, society, and the world undergo seismic changes over the last 18 years, she’s driven to create research and thought leadership that helps to bring greater clarity and inspire audacious actions.

The interview is hosted by Greg Mortona corporate strategy and growth development specialist and Chief Executive Officer of the Northern California HR Association.

Q: You talk about the seismic changes that have recently occurred in the workplace. Besides the obvious impacts of technology, virtual work, and social media, what’s a change you are observing that most people are underestimating? 

A: One of the biggest overlooked opportunities is thinking about the employee experience, as opposed to employee engagement. Employee experience is when you look at a situation through the eyes of the employee, and focus on how the day-to-day experience creates a deeper relationship between the organization and employees. This is a significant shift for HR who must shift from managing transactions (recruiting, hiring, evaluations) and risk mitigation (training and compliance) to nurturing relationships. Technologies makes this easier but it’s only when technology fades into the background, and the relationship work comes forward, that the experience becomes a differentiator to the employee.

Q: What is the biggest takeaway you hope readers get from The Engaged Leader?[i]

A: Relationships form the foundation for leadership and I hope that by reading the book, people understand that digital channels must be part of the repertoire of skills leaders use to develop relationships. My hope is that readers are inspired to hit the pause button on their busy day and take a few minutes to reflect on how they need to be better engaged — even if it means simply listening to the people crucial to the achievement of their goals.

Q: We’re getting ready for our 2nd Annual HR TechXpo which last year was quite an exciting event showcasing the intersection of HR and Technology. You have talked to hundreds of providers, so are probably not easily wowed. What are one or two technological features you have seen in HR solutions that have knocked your socks off?

A: I’m excited to see SaaS-based strategy planning and execution tools getting traction in the market from companies like StrategyBlocks and Cascade. The software makes explicit and transparent the strategic plan of the organization, so that everyone across the organization is connected to the strategy. This means it’s clear how what you do every day impacts the long term strategy. It takes the idea of “connected workforce” and gives it a direction and objective, where the purpose of the connection is a strategic objective. This is exciting for HR because it ties together HR functions (workforce management, performance evaluation) and ties it directly to strategy and business outcomes.

You can find Charlene Li on LinkedIn and on Twitter.

You can find Greg Morton on LinkedIn or on Twitter.

[i] Charlene Li. The Engaged Leader: A Strategy for Your Digital Transformation – Wharton Digital Press, 2015

Banner HR TechXpo 2017

2nd Annual HR TechXpo will take place on August 25, 2017 in Hilton Union Square, San Francisco.

The HR Tech Weekly® readers get a free registration! Enter promo code hrtechweekly at time of checkout when you register here: http://hrtechxpo.com/register.

Please use #HRTechXpo to share the news about this exciting event showcasing the intersection of HR and Technology.

If you’d like to comment or have further questions for Charlene Li or Greg Morton, you are welcome to leave your reply here or post on social media adding #CEOCorner.


Source: CEO’s Corner: Charlene Li on Technology and Employee Experience

Brand Lightbulb

How to Build a Strong Employer Brand Image

Employer Brand

There are many benefits to having a strong employer brand. It can decrease the cost per hire by 43%, and even decrease the likelihood that new hires will leave their new company within the first six months by 40%.

75% of job seekers say that an employer’s brand is a deciding factor when applying for a job. That’s 3 out of 4 qualified candidates that you could be missing out on because of a poor employer brand.

You could even be affecting your stock prices by up to 36%.

We looked at the impact of a negative employer brand in a recent post, but if you’re just starting out – or are changing direction – how do you build a strong employer brand?

Create a positive candidate experience

Creating a positive experience for candidates, whether they’re successful or not, improves your brand image and makes people more likely to reapply for future roles.

Creating a negative experience for candidates makes your company seem less welcoming to work for and could put off prospective candidates.

The easier and more open you make the application process, the happier candidates are likely to be. They may even advocate for you even if they’re unsuccessful!

If you create a negative experience, you may lose customers, as Virgin Media did in 2014. Thanks to a poor hiring process, they lost 7,500 customers.

More and more candidates and employees are leaving reviews on sites such as Glassdoor. Like it or not, these reviews have a significant impact on your employer brand.

As many as 52% of job applicants research a company on Glassdoor before applying for a role. If they don’t like what they see, that’s 52% of potential candidates you could miss out on.

Positive Candidate Experience

Give your employees more reasons to stay

Richard Branson once said, “Train people well enough so they can leave, treat them well enough so they don’t want to.” He went on to say: “If you look after your staff, they’ll look after your customers.”

When employees feel welcome and appreciated, they’re more productive and more likely to stick around.

One of the best ways to foster employee loyalty is to keep employees engaged. Allowing them control over their schedules, automating dull tasks and offering staff training are just some of the ways this can be done.

Offering employees perks such as flexitime, being able to work from home, or even discounted gym memberships all help to make employees feel valued. They will, in turn, be more likely to promote the company’s culture to their social circles.

This organic promotion of the company can yield great dividends. Discovering how well a company looks after their employees may make friends and family members more likely to consume their products but also more interested in working there.

According to StackOverflow 2017 Developer Survey, 27.8% of employed software developers found their current position through a friend, family member or former colleague. Given how expensive and time-consuming it can be to find developers this is a key growth factor.

Dog Loyalty

Be engaged and engaging on social media

Social media is a ubiquitous part of twenty first century life whether we like it or not.

I don’t know about you, but the first time I hear about a company, I search for them on Facebook and Twitter, before even visiting their website. And that’s just to find information about their services not because I want to work there.

According to CareerArc, job applicants use the same tools when researching a prospective employer – 62% of candidates research a company on social media ‘to evaluate an employer’s brand‘.

Not having a social media presence takes away an opportunity to display your business’ culture and identity. For example, you could use your company Twitter account to share your teams’ accomplishments and deal with customer queries.

Being active on social media helps promote a positive company image to both consumers and potential hires. Be friendly, inclusive and helpful – somewhere a twenty-first century candidate will want to work at.

Social Media Employer Brand

Building up your employer brand with Calendar Sync

Creating an engaged and informed candidate experience benefits your company in both the long and short term. It helps to attract and keep the best talent, as well as improving the likelihood that unsuccessful candidates will reapply in the future.

When employees are engaged, they feel valued and are more likely to speak positively about your brand. Whether positive comments are shared online or offline, they help to improve your employer brand and in turn attract the best talent that will help your company grow.


Source: How to build a strong employer brand | The Cronofy Blog

About Cronofy

Cronofy connects HR software to users’ calendars via a unified calendar API.

To discover how calendar sync can save you and your users time and money, and help to hire the best candidates, watch our Real-Time Scheduling video.

10 Things You Need to Know About Digital Transformation | Featured Image

10 Things You Need to Know About Digital Transformation

Digital Transfomration

Digital transformation isn’t just a phase or a buzzword. Business leaders are now fast waking up to the important role technology is set to play in their growth strategies, with the latest report from Gartner showing a rise in the number of CEOs ranking IT as a priority – “The IT-related area rose from 19% mentioning it as a priority for 2016/2017 to 31% in 2017/2018.”[i] The recent explosion of connected devices and platforms, for example, has made it imperative for companies to quickly adapt their products, services and processes, and move towards the digital world. This, naturally, requires transformation of some kind.

However, the reality is that digital transformation will require some tough choices to ensure your business isn’t dragged along or left behind. But we all know that change is not easy. You might be thinking how do you start transforming? Does it have to cost lots of money? Or perhaps you’re experiencing resistance to change. What’s the problem with doing things the ‘old’ way anyway? Here are ten considerations that that will help companies on their digital transformation journey.

Digital transformation will change your business, but focussing on the right level of change is key

New digital technologies should be seen as an enabler for better, more seamless and streamlined business operations that make your business competitive – driving growth. Focusing on where digital transformation can deliver the most benefits and add the most value in your quest for growth should be where you begin the change process.

Technology investment is crucial to growth but just because the technology is new, doesn’t mean it’s right for you

Sometimes less is more. The right use of technology can radically improve your business, but the deployment of technology for technology’s sake can be self-defeating. Being open to the transformative impact of new technologies is the most important consideration for companies around the world.

Consider where your company is on its digital transformation journey

Growing your technology platform doesn’t necessarily mean your business will grow too. Sometimes it’s better to have fewer solutions than more, but it can be challenging for business managers to keep on top of the latest tech trends and new solutions being launched in the market.

Many competing technologies profess to drive digital transformation, however, the utility of solutions depend on the stage your company is at in the transformation journey. From mobile sales and field services, to wireless sales counters and warehouses, to advanced inventory management – different solutions provide new ways to reduce costs, improve the customer experience, and improve the bottom line.

Not everyone in your company will feel comfortable with digital transformation

Society and technology are changing more quickly than most companies can adapt. From enterprise resource planning (ERP) to cloud computing, new tools, platforms, and channels are creating unprecedented opportunities to connect with customers and improve internal processes—but only for the businesses agile enough to transform and adapt to these new digital realities.

Even so, there’s no single roadmap for digital transformation and the path is different for every company and industry. However, there must be attempts to get employee buy-in from the start. This requires a commitment to digital technology from the boardroom to all levels of staff. You should have leaders with the right mind-set and motivation to lead the digital transformation process.

It’s no good having data if you don’t know what it means

Firms that undergo a true digital transformation programme put data and information at the heart of their technology focused business models. Many are shocked to see just how much information they had but were not utilising properly. The new data landscape provides you with unique opportunities to turn data into insights – the fuel for any digital transformation journey – with real-time updates providing opportunities for better business decision making.

In fact, Forrester Research has found that more than 70% of decision-makers report planned or current initiatives to encourage more data-driven decisions, making unlocking the value of integrated business data critical to success in today’s modern distribution marketplace.

Digital transformation won’t grow your profits overnight – embrace change as part of a wider growth strategy with measurable goals

Change is a constant in today’s dynamic marketplace, but it’s important to be realistic about what you can achieve in a short time. A recent survey we sponsored, highlighted how high-growth companies embrace change. Seventy-six per cent of high-growth companies prefer constant innovation to business stability, while only 49% of low-growth companies do so. In an age where innovation is driven by rising customer expectations, growing companies have distinct short-term goals that embrace innovation and business change as part of a wider transformation journey for growth.

Digital transformation should make your business more adaptable but it won’t make you immune to competition

It has never been more important for business leaders to carry the torch for digital transformation, but the most important factor is making sure digital potential is translated into competitive advantage. This requires top executives to champion the deployment of flexible, digital technologies that change the way they engage with their customers.

As Gartner rightly states, “technology shapes business strategy, but market, political and financial factors prevail.”[ii] Nevertheless, embracing the right technology brings people together, allows businesses to land and expand into new geographic locations with minimum resources, and makes the product development lifecycle more responsive to consumer demand than ever before. 

It takes more than just digital technology to encourage collaboration across departments and divisions

To begin digital transformation, you need to look at your business from the inside out – consider the tools and systems you use, what works well, what doesn’t and ways these can be improved. But when technology is heralded above all else, there becomes an even greater disconnect between employees and the challenges that their business is trying to solve.

There might be isolated investments that are doing very well, but they’re still isolated. New solutions must be an enabler aligned with a bigger mission – to evolve internal processes, structure and culture, or to match the evolution in customers’ behaviour. Consider how you communicate both internally and externally, the strengths and weaknesses of your staff and if their skills are fit for purpose. Do you need staff with more digital skills and will you need to recruit them throughout the process?

Your customers don’t think about your digital transformation, but they do expect it to happen

The digital trends that are impacting every part of business operations will not slow down, and it’s the same playing field for all of your competitors, and every start-up that’s gunning for a piece of your world. Your customers expect that you are embracing digital transformation because they are doing so, and they need you to join them on the journey. 

You can talk the talk, but make sure you walk the walk

To make digital transformation happen, high-growth companies don’t just pay lip service to ideas such as new technology and innovation – they back them up with investment. The growth survey we did, found that in the coming year, 88% of high-growth companies are planning significant investments in technology and innovation, while only 49% of slow-growth companies are doing so.

Digital transformation is different for every business. While some manufacturers will have more challenges than others, and while some will also embrace more technologies than others, being aware of the ten considerations above will be helpful to every business that is embarking – or has already embarked on – this journey.

[i] Gartner, 2017 CEO Survey: CIOs Must Scale Up Digital Business (March 2017)

[ii] Gartner, 2017 CEO Survey: CIOs Must Scale Up Digital Business (March 2017)

About the Author:

Sabby Gill, EVP, Epicor Software

Sabby Gill brings more than 20 years of international sales, operations and enterprise software industry experience to Epicor. In the role of executive vice president (EVP), International, Gill is responsible for operations including sales, professional services, and field marketing, with a focus on accelerating company growth throughout Europe, Middle East & Africa (EMEA) and Asia Pacific (APAC).

Prior to Epicor, Gill was senior vice president of International Sales for IGT, a gaming technology company. He has also held executive management roles with leading technology companies including HP, CA Technologies, Oracle, PeopleSoft (acquired by Oracle), and DEC.


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Why you should attend the Employee Engagement conference! | The HR Tech Weekly®

Why you should attend the Employee Engagement conference!

Marcus Evans: Employee Engagement | The HR Tech Weekly®

In a world where competitiveness is multiplying, the human factor is now the main differentiating factor. The performance of employees cannot be separated from the company’s.

Otherwise, different factors could turn employees into sources of loss if they are not as involved and especially engaged in their work.

According to the Steel Case and Ipsos study on employee engagement:

“Of the 17 countries studied and the 12,480 participants, 1/3 of the employees are disengaged.”

Germany, UK, the Netherlands, Spain, Belgium and France scored below the world average in terms of the rate of employees being engaged and satisfied with their working environment. Employee disengagement is not limited to a particular industry but affects all businesses. Some companies place more emphasis on employee engagement because they successfully established the link between commitment and performance. This is why they have put in place mechanisms to measure the degree of commitment of employees and try to establish programs enabling the optimization of well-being at work, through various actions targeting motivation, the quality of the working environment, managerial leadership and others, in order to build a culture of sustainable engagement.

There are no sectors that are eradicated or less affected by this scourge. As long as companies work in an environment that is changing constantly, there will always be sources and factors optimizing disengagement. As a result, it will always be necessary to increase the level of vigilance in order to limit the risks of disengagement.

Companies are interested in knowing more about:

  • How to improve the employer branding and communicate about the company’s values to the employees
  • How can we put the company’s culture at the service of employee engagement?
  • The role of leadership in managing employee engagement
  • How to create a sense of belonging among the employees?
  • How to use predictive analytics to improve employee engagement?
  • How to maintain employee engagement after a M&A or a strategic transformation?

Consequently, executives involved in HR, Talent Management, Engagement and Retention, Internal Communication and so on should definitely not miss out on this opportunity to attend the marcus evans‘ Employee Engagement conference taking place on the 27th-29th of September in Amsterdam, Netherlands.

The Best Technology To Help Overcome HR Management Problems

The Best Technology To Help Overcome HR Management Problems

In this increasingly digital age, technology is apparent in just about every industry, none more so than Human Resources, or HR. Team and data management is one area that is well serviced by some of that new tech and could help make your HR problems a thing of the past.

Whether you’re an old hand at HR management or a new starter, there’s a whole host of software, hardware and programs designed to help you overcome problems, so you can manage your new project smoothly. Because we’re supporters of all the great tech that’s out there – new and not-so-new – here’s a top 5 of free-to-use team, data and project management tools, perfect for any HR department.

Wrike

While micromanaging can be offputting for a new team of staff, Wrike’s software means your HR team or manager, can see what everyone has done and what they’re working on, all on a single platform. Although you have to pay for the more advanced options that are available, the free version is great starting point and gives you a lot of useful tools. It integrates with third-party programs and, while it’s easy to see what everyone is doing, with regards to any project or regular work, there are handy privacy settings and options, too.

Gantt Project

A flexible and well-appointed app, Gantt Project is a tool that works for HR managers and teams across numerous industries. No aspect of it falls behind a paywall and there are some useful small details – such as the ability to insert milestones or add dependency constraints for moving forward – which can be helpful when creating staff reports and managing development. It can seem a little complex at times, but, there’s a lot of ability here that will help you overcome any previous problems you’ve experienced in monitoring staff anmd keeping on top of thier achievments.

Bitrix 24

If you keep your user count to 12 or under, then this program will remain free, making it the ideal team, data or project management solution for small businesses. This app allows your entire team to communicate easily regardless of their location. And, it comes with free cloud storage too. There are some more useful details in this project management suite of tools, but you might have to pay to access the best of them. It will likely be worth it, though.

Harvest

The world of HR has numerous challenges, no matter which industry you’re working in. That’s why Harvest is a great option for many professionals. It provides an easy-to-use interface that incorporates:

  • Time-tracking.
  • Report creation.
  • Invoicing.
  • Expenses tracking.
  • Is available on mobile, laptop and tablet.

An intuitive tool that makes it easier to keep on top of everything that’s going on, no matter where you are.

Trello

Now, this program has been around since 2011, so is probably familiar to many of you. However, that doesn’t make it any less of a great option for your HR team needs. This piece of tech has grown a lot over the past six years, incorporating multiple add-ins that increase its flexibility and make it useful for multiple industries and specific needs. The interface means it’s easy to see what’s going on at-a-glance, while the real-time updates make sure the whole HR team is always on the same page as the relevant company staff.

Tech Tools for Every HR Management Problem

Only five HR, team, data and project management technology tools have been discussed here, yet there are many more excellent options out there. It’s always helpful, though, to have the benefits of existing options pointed out. Not only does it help you identify what problems you foresee or are experiencing, but you can also see what might not be as relevant to your specific needs.

HR is an important and complex role, so don’t shy away from using some of the great tech that’s been designed to make it that little bit easier for you.

Written by Jackie Edwards, specially for The HR Tech Weekly®

5 Ways of Becoming a Better Interim or Contract Employer | The HR Tech Weekly®

5 Ways of Becoming a Better Interim or Contract Employer

Helpful Tips. | The HR Tech Weekly®

Recent years have seen a noticeable increase in demand for both interim or contract employees who are more experienced professionals with niche skills. With such a huge demand for these types of skill-set, the employers are working hard to hire the best workforce for their organisation who matches up with the company’s vision & culture.

Nowadays various businesses do interim hiring to buy skills which they don’t posses or they don’t want for a long period of time to manage short-term and longer-term projects. This way companies achieve their project targets by contract hiring temporary workforce based upon the requirements for a set period of time at the same time save or reduce the overall expenses.

Organisations, in order to achieve this challenging task, have to follow the below guidelines or tips of hiring to become a better Interim or Contract Employer.

Better skills assessments: The first & the most important part of recruitment are the HR interviews where an HR takes the overall assessment of an employee before recruiting him or her. Many times HR fails to recruit the perfect match with the desired skill set for the required role due to other factors like experience or personality, which later can lead to project failure. A little change in overall HR recruiting process by focusing more on the desired skills of the employee can create a huge impact on hiring the best suitable candidates.

Making provision for better benefits for interims: With a sudden increase in demand for interim employees, various organisations are trying to impress interims by giving them better benefits like handsome wages, medical benefits, incentives & bonuses, especially depending on the type of role and longevity. These benefits make a great impact on the overall employee performance and make them stick to their contracts and ongoing renewals where needed. Interims during the interim hiring process can be informed about these benefits so they are ready to join immediately, as most of them might have offers from more than one company.

Being adaptive to the current market: There is nothing permanent except change. Organisations need to be adaptive in nature with the ever-changing market. Companies which do not change and keep following the age old traditional business processes are soon going to doom. It’s better to follow the contract hiring process than hiring permanent ones which are not going to be of any use after a particular project is delivered.

Creating a vibrant company culture and brand identity: In order to attract and retain top talent. It’s very important to create a culture where everyone is treated equally and with respect. This brings a sense of great satisfaction and security amongst employees and they perform better. Providing a winning employee experience through various positive employee engagement programmers and team building activities can make a huge difference for a successful outcome.

Implementing the right retention strategies: Retention strategies are equally important to an organisation similar to the hiring strategies. So it’s important to follow the right retention strategies in order to re-engage the employees and interims where the need is, that may be tempted to look for new work opportunities.

The above-mentioned tips of hiring can help an organisation become a better interim or contract employer. Apart from this; not only can it help an employer in having a team of brilliantly skilled interims, it will also save a lot of time wasted in hiring new talent by having a proper employee retention program.

To read more on similar topics explore our blogs; to speak with us about employer’s hubs and how we can help transform your contractor talent management by bringing efficiencies through our simple cloud platform, get in touch. We are a free platform for interims with thousands of jobs refreshed daily, join us today.

About the Author:

Bhumika Zhaveri’s expertise lies in business strategy, change, human resources and talent management. Her experience is built over years in varied sectors where she has worked within Recruitment, Resourcing and HR. Now as Founder & CEO of InteriMarket a platform for Contract/Interim Talent Management. She is a firm believer of success through people, change and culture!


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Mountains | The HR Tech Weekly®

4 Common Mistakes Uber Made & How Companies Can Overcome Them

Smith Rock

The recent news that Uber Founder Travis Kalanick will be stepping down as CEO hasn’t come as much of a shock to the public. A number of scandals rocked the hypergrowth company this year, revealing the toxic organizational culture that has grown internally. The scandal that began Uber’s spiral downward came on February 19 when Susan Fowler, a former engineer, wrote about her Kafkaesque experience at the company.

Sadly, this is not an isolated story. The most common reasons cited by women who leave the tech industry are a lack of opportunities for advancement, a hostile work environment and dissatisfaction with senior leadership. In fact, studies show that 40% of women with engineering degrees quit or never enter the profession, with the vast majority leaving due to hostile work environments. But how do so many young tech companies, like Uber, develop these types of toxic atmospheres and what can we learn from cases like these? Here are 4 common mistakes Uber made and how companies can overcome them:

  1. Toxic people

It’s not only technical skills that are needed in a manager, the ability to coach, empower and help employees develop are essential. It goes without saying that there are certain behaviors, including sexual harassment, which are never acceptable. So many tech companies are focused on holding onto their star employees but if you allow toxic people to remain and wreak havoc on your team (especially in management positions) you’ll create an environment in which your workforce will not be able to grow, innovate, share their ideas and ultimately will leave.

Don’t sacrifice your future top performers for current ones who are keeping others down. As Fowler explained, Uber had become a competitive “Game of Thrones” style environment in which people were undermining their superiors, peers and reports to get ahead. When a highly competitive and unethical work environment emerges, it’s even more likely that toxic behaviors will be overlooked or ignored. The fact is that these behaviors start somewhere.

Indeed, according to an article in Harvard Business Review, “It’s better to avoid a toxic employee than hire a superstar”, 46% of employees who have worked with toxic workers had a higher chance of being fired for misconduct. If this kind of behavior is silently accepted, especially when displayed by managers, it can lead others to emulate toxic and unethical practices resulting in the very common instances of “boy’s clubs” we see in the tech world.

This means that not only are toxic managers creating a hostile environment for female employees, they also implicitly encourage toxic norms to develop within the rest of the team.

Keeping on toxic employees can result in $12,500 in turnover costs. When taking into account litigation fees, fines, low employee morale and unhappy customers the resulting cost could be up to $25,000 or even $50,000. Though the study found that toxic workers are often high performers, with star employees only adding an extra $5,300 to a company’s bottom line, the long term consequences of keeping them on seriously outweigh the extra revenue they can bring in.

  1. Checks and balances

In her blog post, Fowler explained that she was given the choice to either be moved to a different team or possibly face receiving a negative performance review from her manager. As we also saw in the case brought by Ellen Pao against Kleiner Perkins in 2015, when women report an incident about their manager they’ll often face backlash in their performance review. If their manager (or managers) is the only one reviewing their performance, speaking out can easily result in the victim being blocked from any future opportunities.

Rather than simply having one top down review, allow each person to receive feedback from multiple perspectives including peers and reports. Having 360 degree reviews allows for checks and balances enabling people to receive a wider range of perspectives on their performance. Upward feedback is another essential and something that should also be taken into account. As Fowler mentioned in her blog post, her’s had not been the first complaint against the manager in question.

  1. Transparency

Another incident Fowler mentioned in her post was the denial of her request for a transfer, despite having two excellent past performance reviews. The first time her request was denied she was told first that there were “undocumented performance problems” blocking her transfer.  After waiting for the next round of performance reviews, she was informed that her review and score had been changed without her knowledge. For the review process to be fair and effective it must be completely transparent. Changing a performance review or including “undocumented performance problems” only creates mistrust and the potential for it to be used as a tool against, rather than for employees.

A number of studies have shown that bias and inequality can often become entrenched through vague feedback and intransparent performance review practices. A number of studies have shown that while men are described as confident and assertive, when women display the same behavior, they are more often described as abrasive, irrational and aggressive. What’s more, women are more likely to receive critical feedback without any suggestions of ways they could improve or develop.

Managers must be trained to give feedback that is truly constructive and objective. This includes basing comments on specific examples and facts, rather than vague character assessments. One way to do this is to focus on verbs rather than adjectives. Furthermore, it must always be actionable. If feedback doesn’t include some way the person could improve, it’s a sign that it could be based on subjective conclusions.

Employees should always be allowed to respond to feedback and be given complete information about the reasons why they were given a particular score. If a manager is genuinely giving their employee feedback that is meant for improvement this will be followed up by regular 1-on-1 coaching conversations.

Each individual’s past feedback and performance reviews should be kept in a documented report that is accessible to both the manager and the employee. This should stand as the official report which HR can reference in the event of an incident.

  1. HR

There should always be a direct way for employees to contact and speak freely with HR, without fearing potential backlash. This case clearly shows the power of the Glassdoor Age, with CEO Travis Kalanick now coming out to say he had no idea of what was going on in his company and calling on the Chief of Human Resources to investigate the claims.

Today employees have the power to bring everything from sexual harassment to unequal pay to the public view via personal blogs, Glassdoor and other platforms. In one day the case was already picked up by the New York Times, Fortune and Bloomberg. Rather than working against individuals, HR should be genuinely helping to stamp out negative practices and create a positive work atmosphere.

Sweeping this kind of behavior under the rug can impact a company in multiple ways: increase turnover (especially of female employees), deter talented female hires, lower engagement and morale, push back talented employees from advancing within the company, and ultimately impact a company’s bottom line with customers becoming disenchanted with the scandal which will sooner or later hit the headlines. Taking these points into account and learning from cases like Susan Fowler’s will help companies create a positive work culture that encourages, rather than undermines diversity.


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What Is People Science Really All About? | Featured Image

What Is People Science Really All About?

Written by Adam Hale, EVP of Sage People.

What Is People Science Really All About? | Main Image

You’ve heard the phrase ‘People Science’ and have maybe even seen job postings for a ‘Head of People’ or ‘Chief People Officer’. But what does People Science really mean and why does it matter?

People Science is an approach organizations use to relate to their employees instead of seeing them as just human resources. Our Becoming a People Company report found that 87% of HR leaders think more should be done to put people at the heart of their business and that’s what People Science is all about. It looks at every part of an employee’s experience and goes beyond traditional HR in reach and influence, becoming a business-critical strategy that integrates with every part of the organization.

If you’re just starting to wrap your head around People Science, below are 6 ways to understand the power of the approach and the impact it can have on your workplace.

1. 3D not 2D

When you’re looking to engage with people, rather than manage people as resources or capital, you need to know about an employee’s skills, pay scale and reporting lines, and then look more deeply at the individuals themselves. When using People Science, every employee is treated as a multi-dimensional personality, not just a flat outline. The best HR and people leaders understand cultural fit, working styles, strengths, values and the goals each person brings to an organization.

2. Home cooking, not takeaway meals

When you cook at home, you need to collect the right ingredients and add them at just the right time and in the right proportions to get the perfect result. You know how each ingredient reacts, what brings out its best and how to avoid burning or undercooking it. You can learn from your results and refine your recipes, knowing which elements work well together.

People Science is like home-cooking your organization’s culture and values, balancing the people in teams and ‘shopping’ for top-quality hires who have the potential to add depth and flavor to your projects. It’s got a strategic long-term side, as well as a skillful day-to-day process. And while it takes a little more time and effort than grabbing a takeaway snack for instant relief, it’s a more sustainable way to nurture your organization’s long-term health.

3. Sherlock Holmes with DNA fingerprinting

Sherlock Holmes is a genius who can use deduction and logic to unravel murder mysteries with his mind. But imagine if he had a DNA forensics lab and Big Data at his disposal. Intuitive talent plus hard data? He’d be unstoppable.

In today’s business climate, it’s now unthinkable to not use data to analyze customer behaviors, but many companies don’t apply this same logic to understanding their own people. Why are so many overlooking this? If companies want to attract and retain the best people, the use of people data to improve the employee experience is no longer optional.

People Science takes the intuitive power of HR and adds data evidence to support ideas, investigate theories and take pre-emptive action. Because it’s data-backed and evidence based, it can provide iron-clad answers to back up your hunches about things. It can also predict outcomes, so you can foresee and prevent issues like flight risk or talent shortages.

4. Google vs. your multi-volume leather-bound encyclopedia

Google is an essential reference tool, much like your trusty set of encyclopedia books. It knows the answers. But while you can use it to look up facts about ancient Egypt, there’s so much more to it than that.

Like Google – and the technology industry in general – People Science is always changing and innovating. Instead of sticking to rigid processes, HR and people leaders who take a People Science approach are reinventing things according to movements in their industry, in technological tools and in People Science itself. It’s nimble enough to respond to the transforming world of modern business.

5. The X-Men vs. your favorite sports team

Your favorite sports team consists of players with finely-honed skills in shooting hoops, blocking passes or scoring goals. But only in (or on) their own field. Pit them against an unexpected challenge like, say, an evil supervillain intent on world destruction, and they’ll probably be out of their depth.

People teams are multi-disciplinary, with an array of superpowers including data analysis, marketing, building relationships, social media and talent scouting (not to mention saving the world on a regular basis). Think of them as your all-star team of people superheroes, ready for anything life throws at your business, even game-changing digital developments that fall outside the traditional HR field.

6. A hotel, not a dorm room

Like a hotel, a business with People Science knowledge understands that its commercial success depends on keeping people comfortable, feeling valued and leaving with a great experience. Hospitality is vital, not just a nice-to-have – unless you want your people, like the students in a basic dorm room, to upgrade to a nicer workplace once they’ve finished learning from you.

See how your company stacks up in the journey to become a People Company with our free People Company profiler.

About the Author:

Adam Hale, EVP of Sage People

Adam Hale, EVP of Sage People, previously acted as Executive Chairman and Non Executive Director having spent over 30 years in the technology industry. He was formerly Head of Software and European Technology at Russell Reynolds Associates, the leading executive search firm and before that ran large system implementation projects at Accenture. Adam is also a committee member of the Technology Leadership Group (TLG) for the Prince’s Trust.


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