Are you looking for ways to motivate and manage your salon staff? Do you know what management skills a good owner needs to have?
Just because you own a hair salon, it doesn’t mean everyone will listen to you by the letter. Based on some research, the most challenging part of this process is managing and motivating your employees. This goes even ahead of attracting and keeping clients.
Considering not every salon requires the same level of commitment and work, you might have to assume a different managerial approach. So, let’s look at what it takes to motivate and manage your staff successfully.
Set up an example
This doesn’t necessarily mean you should lead by setting up an example. Be someone who will inspire them. In this way, your salon staff will be able to identify the link between actions and positive results. You could show them how much money they will make if they are more active, like selling a higher number of products or promoting more services.
You could calculate how much money a stylist with regular clients can earn and compare that with an average worker in a salon. Applying special techniques can help you improve customers’ experience and increase the booking rate.
Create an accountability system
Positive reinforcement is an essential part of your business process. Basically, it provokes behaviors you want from your staff. Positive reinforcement will motivate your team to follow salon policies and boost performance in the way you want.
Before introducing positive and negative consequences, you need to define standards and expectations clearly. Once you have everything set in place, as a business owner and as a leader, you can hold your staff equally accountable for the performance they agreed to provide as your employees.
Don’t forget about team building activities
Team building activities, primarily when an outsider oversees them, can be a great way to build a great and reliable team that works together on various projects and feels ownership in the mission.
Team building doesn’t always have to be an exercise. You could involve your team members in a low-range planning meeting and brainstorming sessions, along with marketing promotions and events. This way, they will feel important and invest more effort to ensure your services become successful.
Select a team and build a salon culture
When you have to define your salon business in a couple of words, what’s the first thing that comes to your mind? Those are the things that you’ll want in your team. For example, think about the values you wish your salon to inspire in other people, empathy, professional service, trustworthiness, and choose your teammates based on that.
Keep in mind that these values will create a positive work environment and establish an appealing salon culture that employees would want to be part of. For example, to motivate your employees further, you could provide them with a breakroom packet with some convenience they can use to relax, especially during lunch breaks.
This space in your indian hair shop can help encourage your team to bond and interact with each other.
Acknowledge the great performance when you see it
Set up goals your team can reach and establish a system of rewards. Make sure to praise them every time they do a great job. If some of your employees really stand out, it’s up to you to offer them something extra, but not too extra, because you want to maintain a healthy competition in your salon.
Offering them benefits is one of the best ways to motivate your workers. Recognize and praise their work whenever they do something remarkable. In this case, you’re recognizing their worth and further encouraging them. Eventually, your salon staff will set up goals and work on continuously improving their performance.
You could also post their work on your social media page to recognize their effort.
Invest money in training
As a salon owner, you need to provide your team with access to professional training. If you have a professional and highly trained staff, it will only benefit the salon, and you will be able to charge higher prices for their services.
Keep in mind that you don’t have to pay huge money for this. You can organize in-house training by telling your staff the things you expect from them, or organize meetings to discuss specific skills, or your staff can take turns in showing the latest techniques.
You can always invite brand representatives whose products you use to educate your staff or present industry trends. Outside the salon, you can participate in international conferences or pay for courses for your employees.
Set up a survey
Whenever you bring a new product into a salon or start applying a new technique, perform a survey to get your employees’ feedback.
Make sure that all the answers are anonymous. It will help you understand which areas you need to improve.
Some thoughts for the end…
Keeping a great ambience in your salon can be challenging, but once you know to motivate your employees, you will be able to create a dynamic and proactive team.