How Recruitment Automation Can Improve Your Hiring

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Using Recruitment Automation to Improve Hiring

Everywhere you look, companies both big and small are making incredible advancements in technologies like robotics, central processing units, cameras and augmented reality.

One area that is also rapidly expanding and growing more than ever is automation.

While the thought of automation may concern some people, it can save companies both time and money that is usually spent looking for the perfect candidate to fill an open position.

There’s a lot to learn about the benefits of hiring automation. In this article we will cover everything from how recruitment automation works to how companies can put it to use.

What is Recruitment Automation?

To understand what recruitment automation entails, one must first understand how a process, or an object becomes autonomous.

In general, autonomy is the process of removing the need for human observation and interaction to achieve the desired result. Recruitment automation is simply the process of removing a portion of the need for human labor to complete the task of onboarding and hiring a new candidate.

Take the autopilot programming that is used on most commercial airliners: the “auto” in autopilot refers to the autonomous nature of the system that is flying the plane, which means that the system doesn’t require the constant attention of the human pilot to operate. However, just like an airplane’s autopilot system, there are certain parts of the process in recruitment automation that still need to be completed by a human being.

Why is this the case?

While recruitment automation can help recruiters sift through hundreds, if not thousands of resumes to find the perfect candidate, it is still ultimately up to the hiring manager to make the call when hiring a candidate.

Therefore, we must look at recruitment automation as an aide to hiring and not as a system to be in complete control of a company’s recruitment efforts.

Types of Automated Recruiting Systems

There are many types of recruitment automaton systems, some of which are listed below:

  • Resume Screening
  • Chat Bots
  • Digitized Interviews
  • Reference Checking Software
  • Automated Offer/Rejection Letters

Why is it Useful?

Looking at the above list, there are a couple of things that they all have in common: efficiency and consistency.

When a company is looking to hire a candidate, there is a good chance that the individuals in charge of hiring will be overwhelmed with the number of applicants. On average, a typical corporate job will receive 250 resumes; however, some companies receive many times that amount, and without an automated system of some sort, each resume will have to be manually examined so that a determination about the candidate’s potential can be made.

Because of this, most companies simply do not have the time or the resources to dedicate the required number of hours to recruiting and onboarding a new employee.

Besides saving time and resources on recruiting, automation of the recruitment process also ensures that all candidates are judged by the same criterion without human biases getting in the way.

For example, during a manual review of resumes, the individuals conducting the review may push a candidate towards the top of the pile solely based on the school they graduated from. With an automated system, candidates can be judged fairly since the system is not programmed with the innate shortfalls that come with being a human being. Additionally, by having an automated system to screen potential candidates, the company can better track resumes for future hiring efforts.

How to Automate your Recruiting

  • Resume Screening – Resume screening tools have been around for quite some time. These tools are a tremendous help in optimizing workflows and sifting through candidates that are not a good fit. Reviewing applications is one of the most time consuming tasks for recruiters and hiring managers, taking away valuable time that could be spent interviewing qualified candidates. Having a resume screening system that integrates with your applicant tracking system (ATS) will be a big plus.
  • Chatbots – Chatbots have also been around for some time but have grown much more advanced over the years. Having a chatbot in place that integrates with your ATS will save you both time and also improve the appeal of your company through faster response times and a more personal candidate experience.
  • Artificially Intelligent Video Interviews – When it comes to video interviewing, AI is transforming the process by analyzing candidates word choice, speech patterns and facial expressions. This gives you insight into what may be going on behind the scenes and if the candidate would be a good fit for your organization. Take the information gathered from this tool with a grain of salt; it can be hard to tell if the candidate actually exhibits negative traits or they were just nervous/having a bad day.
  • Email Automation – Being able to deliver personalized data driven emails is a huge time saver. This tool really shines through when it comes to sending reminder emails or confirming interview times with candidates. Be sure to make these emails as seamless as possible compared to your normal email sends. You want the emails to look as though they are coming directly from somebody at the company.

Next Steps

Recruitment automation is a valuable tool that should not be overlooked, regardless of the type of position that is being filled.

With an automated system keeping tracking of resumes, assessment scores, and interview results, companies can collect valuable data that can not only be used to reach out to candidates that might have been missed, but also to refine the company’s overall hiring practices.

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11 Office Tasks You Need to Automate

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We all have tasks at work that we don’t want to do. Sometimes we can bribe our co-workers with burritos to do them for us, and other times we have to suck it up and get on with things. But, for some things, there is a third option. You can always automate them.

Failing to automate repetitive tasks can cost businesses as much as $13,000 per year per employee. That’s a whole lot of burritos.

Automating repetitive tasks, meanwhile, makes for happier employees and less workplace stress.

Here’s a look at some of the office tasks you can automate.

Organizing meetings

Meetings can be huge time sinks. It doesn’t take much to go off on a tangent that turns a ten-minute meeting into an hour-long one. While I can’t offer any advice on how to stop this from happening, I can offer you some advice on how to speed up the organizing of the meeting.

Coordinating schedules can be a huge hassle. When it’s done using calendar sync, that hassle is taken away. The process is quick and seamless. Everything from booking to cancelling to rescheduling meetings can be done instantly. Everyone gets notified as soon as any changes occur. If your HR software uses Smart Invites, even external attendees can be notified of any changes.

Software can even be set up so that bookable rooms and resources can be reserved for your required meeting, and you can organize meetings around the availability of the equipment that you need. Now that’s a time-saver.

Sending meeting reminders

When a meeting is booked weeks or even months in advance, it’s easy to forget about it. That’s why adding appointments to your calendar is so important. It prevents double-bookings and means you have all your appointments in one place. Setting up meeting reminders means that you won’t be late even if there’s traffic – calendar services such as Apple Calendar can factor in traffic when sending you time to leave notifications.

Booking paid time off

Everyone loves time off. Booking it should be a seamless process. It should also be easy for staff who have time off to notify their colleagues about when they’re out of the office. Syncing paid time off management software to employees’ calendars allows managers to cross-reference who’s off and when. This helps them to make more informed decisions and ensure that there’s always someone around should there need to be.

Reporting

Reporting can be a tedious part of any job. Automating data entry makes it a faster and less tedious process.

Excel macros, for example, can save employees from needing to enter the same information hundreds or even thousands of times.

Replenishing supplies

From stationery to ink cartridges, offices get through a lot of equipment. Getting hold of suppliers to reorder equipment can mean sitting on the phone twiddling your thumbs while you sit on hold. With modern technology you shouldn’t need to do this. Printers can connect to suppliers and automatically order new equipment when ink or toner is close to running out. Other supplies, such as pens and notebooks, can be set up as a subscription so that there’s always a fresh supply around the office.

Hiring contractors

From a broken toilet to a leaky roof, there’s always a need for contractors. The fastest way to find one is online. When contractors connect their calendars to a booking software, businesses can book someone in seconds. This appointment can then be added to the contractors’ calendar automatically.

Paying bills

Paying bills is necessary for any business. When it’s automated, not only do you not need to worry about it, but you can assure your suppliers that payment will come out on a particular date. This gives both you and them peace of mind.

Signatures

Signatures are difficult online. When you’re responsible for a large team or company, it can feel like you’re always signing this or that. If you need to email a contract to someone, you have to print the paperwork out, sign it, scan it back in, then email it across. This process isn’t necessary any more, though. Some programs now allow you to generate an e-signature that allows you to sign something electronically. You get to save some trees and it’s minimum effort. Perfect.

Email responses

Automated email responses can be used for many things. They’re handy to notify customers that you’re not ignoring your emails, you’re just topping up your tan in Cyprus; they can confirm that a customer has filled in a form on your website or signed up to your mailing list, or they can acknowledge a customer query about a particular topic.

Customers appreciate that you’ve acknowledged their email – even if it’s an auto-response – and you can reply to their email properly when you have the relevant information to share with them, or you’ve finished topping up your tan.

Collecting customer information

It’s important to keep an up-to-date record of your customers’ details. It’s also important for a customer to not feel like they have to repeat the same information each time they speak to a different department. That’s why CRMs are so useful – every team member has access to the latest customer information. They can also track the last time a customer was spoken to or contacted, and all of the previous points of contact you’ve had with the customer in question.

Filtering candidates

Applicant tracking systems (ATS) allow you to automate parts of the hiring process to make it easier, faster, and better-organized. One of the key ways an ATS can do this is by filtering candidates based on the requirements for the role. The ATS can be set up to search for keywords or phrases in a candidate’s CV, then filter out anyone that doesn’t match the criteria. The hiring manager then has a smaller pool of applicants to shortlist for interview.

Conclusion

These are just some of the office tasks you can automate to make your average day easier and more productive.

While many of the office tasks that can be automated are often simple, they also tend to be repetitive and boring. Getting rid of them – or in the very least making them easier – makes for happier employees.

Saving just a few minutes every day adds up over the course of a year. This makes a huge difference to an employees’ productivity, and therefore the business’s yearly outcome, too.

What office tasks do you automate, and what difference has it made to your work life? Let us know on Twitter!


Source: 11 Office Tasks You Need to Automate | The Cronofy Blog

About Cronofy

Cronofy helps HR software providers to connect their software to their users’ calendars. To find out more, book your demo today.

Artificial Intelligence trends become today’s HR realities

Gartner Hype Cycle for Emerging Technologies, 2017

The emergence of Artificial Intelligence (AI) technologies in the past years has profoundly impacted a tremendous number of companies and sectors. Take the example of supply chain functions – these have been completely reshaped and fully robotized warehouses are now the new standard. In parallel, other support or corporate functions have also caught this technological wave, but not with the same speed and pace. Human Resources today are the perfect illustration: the shift towards Digital HR has started for pioneer organizations, but the majority of companies are still in the reflection and conceptualization stages. On one hand, there is an overwhelming feeling related to the immensity of ‘the possible’ in terms of HR technology offerings, and on the other hand, there is a need to answer growing expectations from an evolving workforce.

Today, HR C-levels are facing a common main equation: Ensuring that HR roadmaps will become even more relevant in the C-suite and help streamlining organizations while improving the employee’s experience.

But how are AI technologies concretely impacting the HR community?

Beyond the reflection and conceptualization stages mentioned earlier, AI is clearly acknowledged as a critical component of the future HR service delivery model. Most of discussions today are about how to incorporate chatbots, robots or other cognitive solutions within Human Resources departments.

Just to name a few examples:

  • Robotic process automation (RPA) is a new norm today. Any process optimization exercise almost always considers robotic automation as a solution. In this context, almost all HR processes are subject to automation. The main recurring ones that we observe are related to recruitment, core HR administration, compensation, payroll and performance, but all HR processes that require significant manual input are candidates for automation.
  • Chatbots are also getting a lot of traction. For example, in the HR space, chatbots are replacing traditional FAQs. Cognitive chatbots can also be trained by humans in order to improve their correct answer rate. This is a real game changer and robust accelerator to change the employee experience.
  • Robots are less and less considered as exhibition gadgets and can now be found in some HR front office departments.
  • Voice assistants on mobile for any employee, anytime, anywhere are becoming more common – say hello to the new HR ‘Siri’. A vacation request for example can then be part of a quick phone conversation, instead of several less efficient transactions involving HR systems and emails.

What we are observing, is that AI technologies are becoming fully embedded within the HR community. The initial doubts and fears have been overcome by most HR professionals and AI is recognized as a real added value to the employee. The HR operating model shift is ongoing and we are only at the early stages as the technological change is evolving at an exponential speed. Tomorrow new Artificial Intelligence offerings will emerge and will continue to reshape HR departments.

For more insights, please visit hr-jump.com

Author: Thomas Dorynek – Manager, People Advisory Services, EY

Thomas is a seasoned consultant with extensive experience in HR Digital Transformation projects. Views are his ownFollow @tdorynek

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Three ways a Mobile App will Improve Staff Engagement and Your Business’ Bottom Line

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The Employee: Lost in the On-Demand Economy

Why is staff turnover so high?
What can I do to improve worker retention?
How can I keep track of staff that work off-site?
Can I even do anything to improve the worker experience for hourly, on demand and/or off-site staff?

After hearing these concerns from many business owners who schedule and manage remote and hourly workers, I put together a list of core concepts and even unpack a few specific features that will improve worker engagement for event driven businesses that rely on hourly workers.

The growth of on-demand workers dramatically altered the classic employer/employee relationship. In the past, workplace relationships were built nourished by employers and employees sharing time and space. Loyalty and accountability were natural extensions of the relationship. It was not uncommon for people to hold the same job for ten years or more. In the new worker paradigm, hourly workers are assigned event based shifts by catering, hospitality, security, promotions, fashion, and staffing agencies. Event duration can be a couple of hours and event frequency can be irregular. Loyalty, communication, and accountability often suffer as collateral damage of this new worker paradigm where the employer and the employee have minimal interaction, irregular schedules and few points of contact.

Tech to the Rescue

Technology solutions can benefit business owners and workers. Software will save your business (large or small) time and money, by automating processes and providing business insights to make more informed staffing decisions. Empowering workers by providing them with a mobile technology platform will lower absenteeism, reduce churn and improve productivity.

1. Mobile Automated Scheduling Solution

Manual scheduling can be a hassle. Workers have to sift through emails, text messages, calls, and/or excel sheet and then keep track of their personal schedules for their shifts for multiple non-recurring events at different sites.

To address this pain, employers should find a mobile solution that automates much of the scheduling process. Here’s why:

  • Mobile Today’s workforce is mobile first, you have to meet workers where they are: on-the-go and on their phones.
  • Retention If a comparable alternate employer offers an easier process for scheduling, onboarding, and keeping track of events – it will be more difficult to retain good talent.
  • Control Offering on-demand workers the option to accept and decline shifts to comply with their scheduling needs, offers hourly workers more control over their upcoming schedules.
  • Convenience Providing a platform and dashboard where the booking requests and confirmed gigs can be easily accessed removes much of the burden of scheduling from hourly workers.
  • Reminders Being able to easily schedule events to a mobile calendar and set reminders can reduce absenteeism.

2. Improved Communication

Workers that work hourly shifts can find it hard to keep track of their employer, manager and/or team. Working one-off events with different teams makes it difficult to feel connected.

Even in a scenario where it is hard to feel connected, if you choose the right platform, a mobile app will improve communication between workers and management and benefit all parties. Here’s how:

  • Familarity Managers that have access to staff profiles + photos can help develop familiarity enjoyed by people who have worked together for longer periods and improves managers’ ability to create a more pleasant team environment.
  • Teams Having an easy way to connect with fellow workers and managers helps teams build emotional connections, trust, and respect. Stronger teams do better work.
  • Complaints Creating a method to report issues or concern to management via a mobile app normalizes the reporting process, providing a comfortable and convenient way for workers express concerns which increase worker appreciation and loyalty.

3. Accountability

It’s easy for hourly workers that work off-site to feel removed from the business.
Giving contingent workers access to a system provides workers with a sense of accountability so they will be more likely to achieve their goals.

  • Brand Providing workers access to a dashboard, allows businesses to remind workers of their brand.
  • Accuracy Tracking time is a burden for workers and managers alike. Providing workers with a mobile solution with GPS check-in/check-out will track hours with greater accuracy.
  • Feedback Having a mobile app is a great way for businesses to ask workers for feedback allowing businesses to harness the collective ideas and feedback of staff that are on the front lines of the business. Feedback is also a great opportunity for businesses to demonstrate to workers that they value worker input and insights. When workers feel like their voice is heard, their investment in their work increases.
  • Rating Another option to increase accountability is to utilize a rating system, built into mobile a workforce management solution. Knowing managers will evaluate worker performance, gives workers incentive to improve and excel.

Adapting a mobile solution will improve team communication, satisfaction, and efficiency.

About the Author:

Omri Dekalo, Co-Founder and CEO of Ubeya

Omri Dekalo is the Co-Founder and CEO of Ubeya.

With web software for business owners and a mobile app for workers, Ubeya nails scheduling, communication and workforce management, empowering business owners and workers alike. Ubeya accommodates custom shifts for 1000s of workers in catering, staffing agencies, and other event driven businesses.

Website: https://www.ubeya.com

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Future of Work Trends, Part 5: Tech in HR, Human vs. Machine

Future of Work Trends, Part 5: Tech in HR, Human vs. Machine

Tech vs. Human in HR

Human Resource forms one of the most important parts of any organisation. It is one department which deals with employee recruitment, management, appraisals, payroll etc. Every day they have a hell lot of work to do from lining up candidates for vacancies, taking their interviews, maintaining policies and HR records, handling employee concerns, administering compensation and company programs, etc. All of these activities were done manually before the introduction of low-cost cloud-based services. Nowadays in various organisations, the HR department is automating many of their daily activities.

A growing trend of more and more HR activities moving online is the talk of the season. The rise of cloud based services has enabled HR to off-load much of their mundane work increasing efficiency and saving time. With the rise of new technologies like Big Data, Cloud Computing, etc. the HR world is changing forever. Many companies are using these online services to manage their HR resources function which has made it easier to track employee performances and training programs.

Employers are now taking their HR functions online with the help of cloud based services, customised mobile apps and social media. Employees now have more power over various things like punching in for work, accessing their salary slips & attendance records, requesting for leaves, etc. Various companies are using messaging apps like Slack, Google Hangouts and similar tools to create a group of team members to discuss the project work and official matters.

In various mid scale companies, employees are directly coordinating with their HR over these various chat or messaging bots for their general concerns like benefit programs, compensations, PF settlement, etc. Various companies now enable their employees to make use of their smart phones, where employees use their touch screen finger-scan to punch in their time which is connected to the attendance records. Employees can use the company’s employee portal to login into their dashboard to apply for medical benefits which were previously done by filling huge forms and submitting it to the HR.

So, whether you are looking for a job, considering a career change or want to get into freelancing, these trends will help you plan better for your career. Rapidly changing technology will bring more trends which will change the entire perspective of workplace and employment sector for good. And whilst all this automation is great, there is always something fascinating about the perfect balance especially as within people related jobs automation is great to support mundane tasks or make paper processes online and manual, but it is not good when distressed employees are managed via bots online or job loss news is received in very inhumane or impersonal ways via the same systems and online tools.

With this blog, we end our series on the future of work, we hope you enjoyed reading them all and if you missed any of them you can check them all out on our website or via this link. To read more on similar topics explore our blogs; to speak with us about employer’s hubs and how we can help transform your contractor talent management by bringing efficiencies through our simple cloud platform, get in touch.


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Saudi Vision 2030 on the Agenda for Inaugural HR Tech Saudi Summit 2017

Leading HR and IT decision-makers will gather to discuss next generation HR challenges and new frameworks proposed under Saudi Vision 2030.

HR Tech Saudi Summit

Dubai, August 31 2017 — As the Fourth Industrial Revolution continues to transform the workplace with Artificial Intelligence (AI) and Automation becoming increasingly prevalent across industries, Dubai-based B2B event specialist QnA International, has unveiled plans for a first-of-its-kind summit to discuss the unique challenges this will place on HR and IT departments in Saudi Arabia.

Being the only event dedicated to HR Technology in the Kingdom, the HR Tech Saudi Summit, taking place 20-21 November 2017 in Riyadh, will unite HR executives with the IT industry in Saudi Arabia at a time when the Kingdom is making significant investments in leading technology solutions, in line with Saudi Vision 2030.

QnA Director Mr. Sidh N C

Sidh N.C., Director, QnA International, said: “The debut of the HR Tech Saudi Summit comes at a time when Saudi Arabia is moving towards digitization and hence uniquely placed to welcome the collaboration between the HR and IT capabilities. The summit is the first of its kind in the Kingdom to address the technological revolution underway in the workplace and debate how best to harness its capacity for the success of business in the public, private and government sectors”

In line with Saudi Vision 2030, the Kingdom has pledged to increase investments in technology in order to continue leading the digital transformation of the region. Under the King Salman Program for Human Capital Development, 500,000 government employees will receive training to upskill by 2020. All Ministries and Government institutions will be required to adopt best practice in Human Capital Development and other organisations will be tasked with enhancing engagement and the employee experience.

Enabled by mobile, remote and real time connectivity, digital HR processes now reach beyond payroll and data capture to incorporate functions such as interviewing, performance management and KPI review. The technology exists for employees in larger organisations to share concerns and feedback, or even complete training remotely, through mobile video.

Sidh N.C. added: “With discussion focusing on the latest HR technology trends, innovations and disruptive ideas, the HR Tech Saudi Summit will help leaders from the HR and IT departments to collaborate on effective solutions to modern human challenges.”

The launch of HR Tech Saudi Summit, follows the three successful editions of HR Tech MENA Summit in Dubai. The 3rd edition of HR Tech MENA took place in May 2017 under the theme of Revolutionizing the Future of Work with discussions ranging from the challenges of rapid technological developments to the need for enhancement of workplaces.

About HR Tech Saudi Summit

Reshaping the Kingdom's Workplace

The HR Tech Saudi Summit is the only initiative that brings together HR and IT professionals from the unique business landscape of Saudi Arabia, on a singular platform, to discuss the newest trends, ideas and disruptions over a period of two days exclusively dedicated to and focused on HR Technology.

Technology today has revolutionized every step of our lives and Human Resources is no different. The influence of technology on our evolution is paramount to making it imperative for HR to keep abreast with newest developments.

Today, HR is en route to becoming smart HR. Concepts such as bog data, cloud, social media, mobility, and gamification are today’s buzzwords and every organization is keen to embrace them in tackling the key issues of talent acquisition, talent management, change management and employee engagement.

Organiser: About QnA International

QnA International

QnA International creates and delivers business learning and development exchange platforms through B2B conferences, bespoke events and trainings. The company also has an expertise in outsourced sponsorship sales and key account management.

Why Businesses Should Embrace Machine Learning

If you’re still unsure of machine learning and it’s benefits, consider these scenarios. 

In 2016, Google’s net worth was reported to be $336 billion, and this is largely due to the advanced learning algorithms the company employs.

Google was the first company to realize the importance of incorporating machine learning in business processes. And the technology powerhouse doesn’t stop at any given point; it keeps modifying its algorithms to better suit the needs of its users continuously.

And how does it accomplish the difficult task of observing the browsing pattern of thousands (or millions) of its users?

The answer is simple. By analysing the data, which it has accumulated by introducing machine learning to its business operating model.

This is just one example of how machine learning processes in the recording and processing of data can help businesses grow.

Here are three more ways in which machine learning can help various business sectors:

1. It removes physical restrictions

If we have accomplished one thing by automating and digitalizing business processes, it is that we have removed the physical limitations that restrict growth.

Before the technological age, what was the biggest problem faced by businesses? Operating within a limited space accessible only by a limited number of people. For a designer, it was necessary to completely clear out the previous inventory before utilising the shelf space for new designs. By embracing machine learning and diving into the world of e-commerce, you don’t ever have to worry about running out of shelves.

2. It provides a deeper understanding of your consumers

With the introduction of automated processes, businesses have become increasingly consumer-centric. To be able to survive the competition of catering to your customers’ needs, you as a business owner have to understand the needs of your consumers.

If you do not deliver what consumers are looking for, there is a high probability that you will lose potential customers to competition. Machine learning plays an important part in solving the mystery of consumer preferences. All required information is hidden behind the data accumulated by the business. You just have to crunch the code, and voila—you know what your customers are actively searching for.

3. It automated processes, boosting efficiency

Imagine standing in line in a supermarket; someone with a long haul is standing ahead of you and the cashier’s machine suddenly breaks. It’s a nightmare, right? You could be spending those precious minutes watching your favourite series on Netflix.

Now imagine that the machine is not broken but in fact was never invented. The cashier has to manually enter every purchase and tally it with the existing stock. Incorporating automated processes to record inventory stock and purchase order data is not a luxury, it’s a necessity in today’s world. Machine learning has increased the efficiency of businesses and minimized the room for error.

Want to learn more about how to incorporate Big Data analytics to propel your business towards growth? Visit Simplilearn for useful insights into the subject. For more interesting content about data analytics follow me on Twitter and LinkedIn.


Source: Why Businesses Should Embrace Machine Learning | Ronald van Loon | Pulse | LinkedIn

Robots Are Taking Over Human Resources

Robots Are Taking Over Human Resources – NCHRA TechXpo Pushing Technology Envelope for Industry

HireMojo LogoSan Francisco, CA, August 11, 2017HireMojo, Inc., the Hiring Automation Platform (TM), announced the unveiling of it’s latest hiring “robot” at the Northern California Human Resources Association (NCHRA) HR TechXpo on August 25, 2017. With this invitation, the NCHRA event demonstrates leadership at the intersection of Human Resources (HR) and technology.

Beyond simple automation, complete functions are being transformed with Robotic Process Automation (RPA). According to a recent PWC Research Report, robots will replace up to 38% of U.S. jobs by 2030. Until now, HR functions have been largely insulated from this wave of technology. The introduction of HireMojo’s robot, which makes it possible for nearly anyone to find candidates and fill jobs without needing industry specific knowledge or resources, sets the NCHRA August event apart.

“We are delighted to see the NCHRA lead the way for technology innovation among HR leaders across the country.” said John Younger, HireMojo’s CEO. “Advancing the balance between human and machine actually makes the entire hiring process more intimate, scalable and effective. We applaud the NCHRA for their efforts to pull HireMojo and others together. ”

“By bringing together some of the most transformative technologies for the HR industry, our goal is to help attendees learn to incorporate these advances into their departments.” emphasized Greg Morton, CEO of NCHRA. “HireMojo’s process automation is a good example of a technology most thought was not possible in the recruiting and hiring function, yet it’s here and it works.”

About HireMojo:

HireMojo (http://www.hiremojo.com) develops a subscription-based automation software for the recruiting and hiring function. Based on the data from filling tens of thousands of jobs with millions of applicants, it’s Hiring Automation Platform (TM) incorporates a constellation of resources and performs many of the routine activities needed to make hiring predictable, fast and easy.

About NCHRA:

The Northern California HR Association, one of the nation’s largest HR associations, has been advancing organizations through human resources since 1960. Delivering nearly 200 programs annually, the association is dedicated to connecting human resources professionals with practice resources, leading California-specific training, legal and legislative developments, quality service providers, and each other–forming career-long networks and partnerships.

Contact: Laurie Pehar Borsh
lauriepeharborsh@lpbpr.com
800.915.2151 x706


The HR Tech Weekly readers get a free registration to HR TechXpo in SF on August 25th! Enter promo code hrtechweekly at time of checkout when you register here: http://hrtechxpo.com/register

Give Your HR Department a Boost with SMS Texting

Give Your HR Department a Boost with SMS Texting

Insert Your Design Here

When you implement SMS texting for HR departments, you will see how powerful this tool is for recruiting and training. With the ability to reach employees and potential recruits in an instant, text messaging has many useful applications. In a competitive business world, you need to give your HR department an edge when it comes to finding the best employees for your agency. Through the use of automated SMS, the process of recruitment will be revolutionized.

Send Updated Information to Jobseekers

Keywords are the best way to advertise jobs within your company on job boards. This gives you permission to send marketing texts to those that have signed up by keyword to learn more about the jobs you have advertised. Whenever there is a new position, you can send out a text to those people already want to work for you. When you have new information to share or a job that just opened up, a quick text to potential employees can help you fill the void faster.

Collect Information Through Text Messaging

Embedded links are simple to send through text messaging. Once a candidate is interested in a job, you can send out a link so that you can get the information you need to process their application further. This process can be automated, which will reduce the amount of time your HR employees have to spend on collecting applications and ensuring they are complete. Your HR department can focus on less tedious tasks, and the process of gathering applications will be streamlined.

Set Up New Employees for Work

Once you hire an employee, getting them ready to work on their first day takes some paperwork. You can get your employee setup to work by utilizing SMS texting to share information. You can even send out an offer for a job through texting, or you can ask for additional paperwork to be filled out. When you have employees who will need computer access, a phone line and email set up, this can all be done ahead of time and you can inform them through text messaging.

Organize Interviews, Meetings or Trainings Through Text Messaging

When you use text messaging to contact a potential employee for an interview, it can become much easier to schedule. If you have a large group of people you need to gather together for an important meeting, a quick text message to attendees can simplify scheduling. When employees have to attend a necessary training, a quick reminder text to let your staff know the training is about to begin can ensure that your staff are properly trained. For scheduling and reminder purposes, SMS texting is an essential tool to streamline communication within your company.

SMS Texting to Communicate with Everyone in the Company

It’s easy to reach your employees when you implement SMS texting for your company. Most of your employees will have a cell phone that can receive texts, and most text messages are read within three minutes. Whether you have a weather emergency and you need to close, or there is a security risk on the property, you’ll be able to reach your employees right away through text messaging.

Text messaging allows your HR department to have an edge when it comes to recruitment and communication. Through SMS texting, you will be able to provide information to new recruits, and make sure that all necessary employees are reminded of training. To streamline communication, SMS texting is the key.

About the Author:

Ken Rhie, CEO of Trumpia

Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.


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The Next Frontier in Shared Services | The HR Tech Weekly®

The Next Frontier in Shared Services

For anyone who’s answered an email or text from a project team member on a weekend (and that’s just about all of us), it comes as no surprise that digitization has profoundly disrupted the way we work. However, this “new normal” of always-on, instantaneous communication among networks of teams is now dovetailing with another force that is equally as disruptive: a changing workforce, led by increasing numbers of Millennials. Together, these forces are impacting the service delivery landscape and calling upon the HR shared services organization to engage with employees via digital tools, often in entirely new ways.

A digital employee experience is no longer optional; it’s a necessary survival skill for those seeking to attract, retain, and facilitate engagement with the next-generation workforce. At a recent Deloitte workshop, we explored what makes Millennials different, (backed by the findings of the 2016 Deloitte Millennial Survey), along with strategies for meeting their elevated expectations. Among the characteristics put forth at the event, Millennials:

·      Are digitally native, and, by and large, they would rather use their phones for text or email than talk to people.

·      Expect “consumer-grade” experiences.

·      Tend to shun purely financial motivations, as they feel employee satisfaction and treating people well are the most important values in terms of long-term business success.

·      Crave leadership opportunities, with only 28 percent of the respondents in the Deloitte Millennial Survey believing their organizations make full use of their skills.

·      Expect to have mentors bring them up in the firm.

·      May have little, if any, loyalty to companies and may leave quickly if they believe their leadership skills are not being developed or if the company puts financial performance above everything else.

So, what does this mean for HR shared services? Nearly every company today, but especially those in traditional industries such as mining, manufacturing, and energy & resources, must find a way to replace growing numbers of retirees by attracting Millennials and elevating them to leadership roles quickly. This path toward reinvigorating the workforce by engaging Millennials runs directly through HR.

To attract and retain next-generation employees, HR organizations increasingly must deliver consumer-grade services through shared services by adopting digital tools and making the cultural adjustments required to leverage them fully. Many service delivery organizations have started to do this by transforming their contact centers, mainly by moving toward web self-help, email, and mobile channels to address simple inquiries, and reserving voice channels for answering more difficult questions. This makes sense given Millennials’ resistance to talking live, although the electronic component of these interactions has to be customer friendly. The technology has to work, without too much clicking or form-filling, or Millennials might move on—abandoning the interaction, and if the dissatisfaction persists, perhaps abandoning the employer altogether.

The strategic importance of digitizing the contact center was further emphasized in the findings of the 2015 Deloitte Contact Center Survey. Of note, 85 percent of organizations surveyed view the customer experience provided through their contact centers as a competitive differentiator, and half (50 percent) believe the contact center plays a primary role in customer retention.

While many HR shared services organizations are in tune with the engagement challenges next-generation workers pose, Millennials aren’t the only game in town. Baby Boomers and Gen Xers still must be served, and their customer satisfaction ratings are also important. While Millennials may view texting as a genuine form of human engagement, older groups largely do not. They want to talk to someone, and they view personal interactions as a preferred, and largely more effective way to solve problems, particularly complex ones.

Serving the needs of a multigenerational workforce today requires organizations to introduce digital employee experience tools, especially those that promote self-service and collaboration, while preserving existing voice-channel capabilities, at least in some situations. However, maintaining multiple platforms can be expensive and cumbersome, and stranding existing IT investments is rarely an option.

This has left many HR services organizations overwhelmed by the magnitude of technological change that stands before them. That’s why it’s important to take small steps instead of big leaps. For some organizations, implementing a cloud-based platform might be one of those incremental steps. Far from being just another portal, some of these platforms allow subscribers to develop, run, and manage shared services applications without the complexity of building and maintaining infrastructure and underlying technologies. In evaluating such a platform, the technology at a minimum should:

·      Deliver a consumer-grade user experience

·      Streamline processes and automate workflow

·      Simplify transactions by providing personalized content and context

·      Increase effectiveness and decrease cost for shared services operations

·      Make employee interactions and communication with HR simple and intuitive

Regardless of what technologies you choose, an improved digital employee experience is the next frontier in shared services. The overarching objective is to create a digital workplace that capitalizes on a company’s current technology investments by bringing disparate systems together and providing a personalized journey through shared services processes and related content via guided interactions. Why is this so important? Millennials expect nothing less. Your shared services center has to deliver high quality services or the next-generation workforce may gravitate to an organization that can.

For more insights about current HR topics, visit the HR Times Blog.

About the Authors:

Michael Gretczko is a principal with Deloitte Consulting LLP and the practice leader for Digital HR & Innovation. He focuses on helping clients fundamentally change how they operate, often working with large, complex, global organizations to guide transformation programs that enable HR organizations to reinvent the way they leverage digital to improve the employee experience and business performance.

Marc Solow is a director in Deloitte Consulting LLP and responsible for leading Deloitte’s HR Shared Services market offering in the United States. Marc has led the consulting services in support of several global HR transformation, shared services, and outsourcing projects for large and complex clients in a variety of industries, including insurance, health care, life sciences, consumer and industrial products, and energy.

Copyright © 2017 Deloitte Development LLC. All rights reserved.


Source: The next frontier in shared services | Michael Gretczko | Pulse | LinkedIn