These 5 Statistics Reveal the Real Truth About Employee Recognition

Employee recognition is a very effective method for improving employee motivation, engagement, productivity and job satisfaction. It’s a fact.

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The truth about employee recognition

In a time of war for talent, employees have the power to choose their employer. Losing your top talent to your competitors can be detrimental for your business.

This is why many employers invest a lot of time, money and effort to improve their employee experience. They are doing their best to keep their employees happy and satisfied. For example, most companies these days try to provide fancy perks and benefits, implement an employee wellness program, etc.

But the question is how effective are all of their efforts? What do employees really care about?

Is it really true that a simple act of saying praise to your employees can improve your company’s bottom line by keeping your best employees?

I won’t say a word. The following statistics speak for themselves.

Top 5 employee recognition statistics

Statistic #1: Half of the U.S. employees are unsatisfied with their job

The Conference Board’s latest survey on job satisfaction has found that only 51% of employees feel overall satisfied with their job. This survey gauged approximately 1,500 employed individuals, who together comprise a snapshot of the U.S. workforce.

Statistic #2: Half of the U.S. employees are considering a new job

Half of U.S. employees are watching the job market or actively looking for a job, based on findings from a new Gallup Workforce Panel study. Results are based on a Gallup Panel Web study completed by 13,008 U.S. adults who are demographically representative of the U.S. adult population.

Statistic #3: The main reason why employees leave their jobs is a lack of recognition

The main reasons why employees leave their jobs is that they don’t feel appreciated, according to Gallup’ research.

Statistic #4: Employees aren’t recognized (enough) for their work

According to Gallup’s analysis, only one in three workers in the U.S. strongly agree that they received recognition or praise for doing good work in the past seven days.

Even more, Gallup Poll shows that 65% of employees haven’t received any form of recognition for good work in the last year!

Statistic #5: Employees want praise, not money

According to Officevibe’s recent study, 82% of employees think it’s better to give someone praise than a gift.

In a recent Gallup workplace survey, employees were asked what types of recognition were the most memorable for them. Respondents emphasized 5 methods in particular – and money isn’t the only (or the top) form of recognition employees prefer. Most employees prefer employee recognition in the form of:

  1. Public recognition or acknowledgment via an award or a certificate
  2. Private recognition from a boss, peer or customer
  3. Receiving or obtaining a high level of achievement through evaluations or reviews
  4. Promotion or increase in the scope of work or responsibility to show trust
  5. Monetary awards such as a trip, prize or pay increase

Bonus statistic: High cost of turnover

Total costs associated with a turnover range from 90% to 200% of an employee’s annual salary, according to a report from the Center for American Progress.

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Injuries in the Workplace and How to Prevent Them

Getting injured on the job is a risk that no one really wants to think about. Not only do workplace injuries cause damage to your body, they can hurt you in your wallet as well, as injuries can prevent you from returning to work for an extended period of time. While construction workers, police officers, and electricians all have jobs that put them into situations that obviously result in injury, there are plenty of professions out there that may seem safe but actually have the potential to result in serious injury.

Workplace Injuries Are Common

Injuries in the workplace happen every day, and while some professions are more liable to incur injuries than others, the fact remains that they happen more often than anyone would like. Common workplace injuries often result from strains and overexertion from repetitive tasks, office supplies falling from shelves and striking employees, or even something as simple as slipping and falling. Slips and falls account for one out of every six workplace injuries, and poor workplace ergonomics contributed to nearly a third of the workplace related injuries in 2013, so while they might seem mundane, these injuries are actually serious business.

When an employee suffer an injury at work, it is important to know how to move forward. Handling workplace injuries can seem daunting, but it is necessary that it be handled in a timely and appropriate manner in order to ensure the employee has the best chance of recovery, and that a workers’ compensation insurance claim can be filed. Injuries should be immediately reported, and treatment should be sought as soon as possible. Only after these steps are taken can employer and employee reach an agreement and begin to ensure that whatever caused the injury doesn’t happen again.

By far the most dangerous jobs in the U.S. tend to be those involving physical labor, heavy machinery, and elevated working areas. The logging and fishing industries see the most fatalities, closely followed by construction jobs like roofing or structural steel working. While it certainly isn’t surprising that many of these labor-intensive jobs involving work with potentially dangerous machines can lead to injury or even death, there are some less obvious but highly dangerous professions where people are still at risk, even though it may not seem like it from the outside.

Accidents Happen to Everyone

There are unexpectedly hazardous jobs in every sector, even if they seemingly would not pose any more harm than a desk job. Being a pet store worker, for instance, is one of the most dangerous jobs in America due to handling potentially dangerous animals on a daily basis, as well as running the risk of overexertion because of the many heavy items available at pet stores. Ski facility workers are at high risk of injury due to the inherently dangerous nature of extreme sports. Leather and hide tanning and finishing professionals work around incredibly volatile chemicals daily.

Those working in the medical field also run a high risk of suffering work-related injuries. While it may seem like the biggest danger to medical professionals is handling heavy equipment or exposing themselves to hazardous waste, many nurses and doctors find themselves battling workplace violence.  Nurses often find themselves face to face with individuals suffering from mental health issues which can lead to violent tendencies and even outright assault of hospital staff.

The majority of workers will only have to worry about the ergonomics of their office chair contributing to their risk of a workplace injury. However, there are hidden risks associated with every profession, whether it is carpal tunnel syndrome, constant risk of dog bites, or a patient potentially becoming physically violent. No matter what industry you’re in, there are steps you can take to reduce your employees’ overall risk of becoming injured on the job.

Tips on Prevention

Avoiding workplace accidents can be as simple as making sure that your work area is well maintained. Keeping your area clean, providing proper signage regarding potential dangers, and providing appropriate training can all contribute to a safer workplace. Also, avoiding any shortcuts, no matter your profession, can make a world of difference. When you skip steps or dodge protocol, accidents are always far more likely to occur.

Floors should always be kept clean and free of obstruction, as slips and falls are among the most common workplace injuries. Further ways to optimize workplace safety include following all regulations regarding the handling and storage of hazardous or flammable materials, appropriately controlling any presence of insects or pests, and getting rid of any general clutter. While it isn’t the most exciting solution, keeping your workplace clean and following rules and protocols are the best ways to avoid injury.

Another way to avoid workplace injury is to be highly aware of your employees’ surroundings and the dangers they might pose. If they work with heavy machinery, they can become overly comfortable using it, forgetting the fact that it can cause serious damage if handled improperly. Encourage workers to be on the lookout for safety violations — if an individual see a coworker putting themselves into a dangerous situation, they must let them know of the danger and report the situation to their supervisor.

Avoiding workplace injuries isn’t glamorous, and it can often be downright boring. However, no matter your profession, getting injured at work is one of the worst things that can happen. Exercising just a bit more caution can keep your workforce happy, healthy, and working longer without worry.

Top 5 Skill Assessment Testing Statistics You Should Know

Discover the top 5 data-backed reasons to use skills assessment tests in your hiring process.

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Are you using skill assessment tests in your hiring process?

According to Career Builder research, 74% of employers admit they’ve hired the wrong person for a position.

Luckily, there is a simple way to avoid making a bad hire.

Using a skills assessment test helps companies to ensure that their job candidates really have the required skills to successfully perform their jobs.

There are many advantages of using skill assessment tests along with the traditional selection methods such as reviewing resumes and conducting job interviews.

Skills assessment tests help employers check if their perfect candidates are really a great fit for the job and the company culture as they claim to be. As a result, making a bad hire is much less common among employers who use skill assessment tests.

Here is why you should be using skill assessment tests

Using a skill assessment test has proven benefits.

Here are the top 5 skill assessment statistics which explain why you should be using them in our hiring process:

Statistic #1: Candidates lie about their skills

According to Criteria Pre-Employment Testing, up to 78% of resumes are misleading and up to 46% contain actual lies! 😲

Skill assessment test help employers check the truthfulness of candidates’ resumes. By applying skill assessments test, employers can verify is their candidates really possess the skills they claim to have.

Statistic #2: Skills gaps in job candidates

Using skills assessment tests is an effective method to address the serious problem of skills gaps among job candidates.

Recent research conducted by the Society for Human Resource Management has found that 75% of HR professionals who reported difficulty recruiting in the past 12 months say there are skills gaps in job candidates.  

Skill assessment test can provide valuable insights into the ability of candidates to learn new things and upgrade their existing skills.

Statistic #3: Skill assessment tests help reduce turnover

Research conducted by the Aberdeen Group has found that companies who use pre-hire assessment tests report a 39% lower turnover rate.

Statistic #4: Skill assessment tests ensure higher hiring managers satisfaction

Hiring managers who utilize pre-employment assessments report 36% more satisfaction with their final decision than those who don’t, according to Aberdeen Group study

Statistic #5: Skill assessment test ensure high employee performance

Aberdeen Group study has found that organizations who use pre-hire assessments are 24% more likely to have employees who exceed performance goals.

These 5 Simple Tweaks Will Make Your Office More Productive

When it comes to the productivity of your staff, you need to understand that there are some things that you simply can’t affect. For instance, when it comes to the issue of motivation, promoting, offering raises and bonuses, as well as praising is likely to do the trick but there’s no such guarantee. There are some people who will outperform your expectations and there are those who will underperform or show lack of interest no matter what you do. This doesn’t mean that you shouldn’t try. You see, you have to do your part in order to create conditions in which those who are ambitious and hard-working enough can thrive. Here are several ways in which you can achieve this by turning your office into a more productive environment.

1. Ergonomic furniture prevents injuries and boosts productivity

The first and the foremost thing you need to focus on is getting ergonomic furniture, seeing as how this is an investment in the long-term health of your employees. First of all, proper furniture creates a smaller risk of injury, which means that your employees are less likely to get injured in the workplace which might lead to an expensive lawsuit. Second, it helps reduce the number of sick days that they take during the injury.

Finally, it helps them avoid some minor health-related inconveniences that could significantly damage their physical health and their productivity. You see, an inadequate seating and desk height can lead to problems with one’s posture. This is more than a slight annoyance seeing as how it can damage one’s ability to think straight and focus on the task at hand. Even some of the greatest chess masters in history were known to engage in physical exercise on a daily basis in order not to allow back pain to prevent them to access their full potential.

As for what you can do about this is to look for a proper way to furnish your office. Due to the logistics of this issue, you need to bring your search down to only local suppliers. For instance, for your NSW business, you should find a reliable office fit out Sydney agency and try to make these arrangements possible.

2. The positioning of the manager’s desk

In a scenario where a manager is sharing an office floor with the employees, chances are that the positioning of the manager’s desk may be crucial in the efficiency of your overall organization. While this may seem like a minor thing, you need to understand just how important it is that you find the right spot. On the one hand, you want the supervisor to have a clear field of vision of the entire floor, yet, you don’t want your employees to feel like they’re being monitored 24/7. Such a thing could make them feel uneasy, which is a major mood- and productivity-killer. Instead, you should look for a suitable Feng Shui principle and place their desk in the corner opposite the main entry point, directly facing it.

3. Task delegation and accountability

The next thing you need to understand is the fact that your employees may not fully realize the importance of their role within your company. Sure, they’re a tiny cog in the machine, yet, you need to make sure they know exactly how big of a difference they’re making. You can start this out by explaining to them where they fit in the bigger picture.

Second, you need to explain to them both potential rewards of a job well-done and repercussions of failing to meet these expectations. They need to understand that all of their actions have consequences and this should help them work more meticulously. Also, give them some room for autonomous thinking, due to the fact that this will demonstrate that you trust them, as well as give them some room to grow professionally.

4. Set realistic targets

Perhaps the most important thing in running a successful business is your ability to set realistic goals. On the one hand, this helps you push your business in the direction that you want it to go in, in small steps. It also allows you to measure your progress, seeing as how each completed task takes you one step closer towards the place where you want to be. As for your team, some of them won’t be in your employ long enough to see you fulfill your five-year plan, so tracking these micro-goals may be the only way to show them that you are, indeed, making progress.

There are also two reasons why it’s important for these goals to be realistic. First, there’s no easier way to get disappointed than to set unrealistic goals. Second, if you don’t make these goals meaningful and challenging to achieve, even if you do manage to meet them this won’t feel like a triumph. Remember, your team needs these small victories in order to keep going.

5. Give them a chance to blow off some steam

When boosting productivity, it seems intuitive that you should invest in tools, courses and bonuses, however, the direct approach is not always the most effective one. By giving your team a chance to blow off some steam by paying for a corporate holiday, throwing a party or investing in your break room, you get to raise the mood and make your office into a more hospitable place. Also, if your employees start seeing you as too profit-driven, they’ll realize that you see them as if they were assets and not real people. Needless to say, this is something you want to avoid at all costs.

In conclusion

By adhering to these five rules alone, you can make your office more efficient and turn it into a place much more pleasant for work. Some, require a slight investment, while others require you to change a corporate policy or two. The best thing about it all is that these improvements are not that hard or expensive to make and they give an instant boost to efficiency, in return.

Funds for an Entrepreneur- An Inside Story

Without adequate money, the commerce machine will not work. It acts as the fuel and lubricant. The funds will make it possible for smooth marketing, production and design of a product along with making the administrative functions useful. It is money that moves forward a company by fueling its growth and expansion. The revenues supply a lot of money required yet often revenues are reasonable. Months pass with lean revenues which affect the company’s operations. It is here where funding can help.

Importance of Funds for a Business

What is vital for a business? What does the business owner pride himself on? And what is their company policy foundation? For every business, the world over this can be different. Each business will possess various factors and motivations which keep them moving forward along with dictating their goals and aims in business. Some businesses are non-profit, and they aim to reinventing any profit returned to the company and/or donated towards a good cause. Some businesses will focus largely on customer services thereby making the customer the hub of all that they do.

The truth is there are many things which can turn into a businesses’ foundation, and everything is valid. But one should not fool himself. One factor which stands above all when it comes to business is money or funds. Without money, no business can survive. Though money will not be a motivating feature behind each decision which a business makes yet it possesses a big place of significance in business. A business simply put cannot do anything,and moreover it will fail in the absence of money. This indeed is the bottom line which means money for a business is everything. It is like one’s finances, if they lack money, they can borrow a little, use the credit card or take a loan but if they continue building up debt, this can turn overwhelming.

The creditors will keep chasing the person. If they fail in paying their debt, they will need to dissolve their account and declare bankruptcy. It applies to business as well. An endless pool of funds is available that a company can make the most of. Contact Liberty Lending to know more about funding.

The Change in Financial Trend

Once upon a time, most people failed to get financial assistance from any money lender or bank. But of late there has been a change in the financial trend. People have the flexibility of availing financial aid from finance companies. Now the question is where lies the source? Yes, of course, banks and credit unions play a significant role, but it is the finance companies that are the best bet. They offer loans to entrepreneurs and start-ups. These days homemakers too are not behind. They are establishing their business via the cottage industry. Females by nature are extremely skillful. They are good at making pickles at home, stitching or may even start a beauty parlor and with funding options being readily available things have become more streamlined.

Funding Options for Business- Tips to Choose

With regards to securing funds for a business, today a couple of avenues are available which an entrepreneur can take into consideration. Usually the business’s type and scale influence the funding needs together with one’s business objectives. Take a look at the various funding options which a company can consider,

  • Small Business Loans- An entrepreneur can apply for this form of funding to avail money for their business. Before applying one needs to check the eligibility criteria of a small business loan carefully. It is vital to compare the rates of interest from different lenders before taking a decision. Usually, this loan is collateral-free for business which has a turnover and a stipulated age among other factors.
  • Venture Capital- This form of fund generally invests in businesses seeking exists during IPOs or acquisitions. Usually, it takes equity and offers guidance and mentorship. The venture capital will aid a company that is generating ample revenues and desires to attain the following level of growth. This form of funding possesses shorter time frames to recover the investment.
  • Crowd Funding- This has turned into a highly preferred funding channel especially in case of a start-up. The entrepreneur will provide descriptions related to his company, plans, expected profits, and future goals. He can generate the funding from different people through shares or donations. Crowdfunding will help to create more awareness concerning their business.
  • Bootstrapping– this is personally funding a business. An entrepreneur from his savings/income may invest and raise funds from friends and acquaintances. There are costs, formalities and lesser regulations involved thereby making it an ideal first funding source for business.
  • Angel Investment- The angel investors have surplus funds as well as interest in pumping the same in the upcoming business. Such investors work through different networks for finalizing the finest proposals from entrepreneurs.
  • Start-up Accelerators and Incubators- Today there are many incubator programs and start-up accelerators that can aid to raise funds for a business. The incubator will nurture the company and accelerators will assist in expansion. It includes programs having networking and fixed time periods, and the mentorship opportunities too are available readily.
  • Government Schemes- Start-up funds have been launched, and there are several schemes accessible for entrepreneurs and start-ups. The moment a business plan gets approved it will result in the sanction of the loans that the business can use for purchasing materials or meeting the other expenditures. It will act as a credit card. Different states have different programs.

A business that does not have a source of funding will flounder for sure under its own debt’s weight. Funding as mentioned above acts as the fuel that helps the business to run. Any business can take various avenues for attaining funds and can use more than one choice. The funds selected will depend on the desire of the business in debt, how much solvent the entrepreneur is during the formation of the business and the amount the company will require for launching and maintaining itself through the different events.

Common Debt Consolidation Mistakes Made by Business Ventures

It has been observed that a number of businesses are suffering from financial problems and they find it extremely difficult to live within the means because of the huge accumulated debts that they have. You can also be one among them and instead of being in this sinking boat, when you are finding it extremely difficult to clear all the withstanding debts, you can be assured that a debt consolidation loan is certainly one of the best options which can solve the financial crisis. In order to ensure that your business does not go bankrupt, debt consolidation loans are exactly what you require. The consolidated loan is going to have a low rate of interest and can repay all the withstanding debts. Instead of juggling with a number of loans as well as the outstanding bills, only one principal and interest has to be cleared monthly. However, most of the business owners tend to rush to the financial institutions that offer debt consolidation loans, and they make a number of mistakes.

Before going for a debt consolidation loan, it is crucial that you have a proper understanding of all the mistakes that should be avoided. Given below is a list of the mistakes that you need to know about.

Your debt is not going to disappear

Many business owners have the idea that when they are opting for a debt consolidation loan, the entire debt is going to disappear. However, it is important to understand that a debt consolidation loan does not take your business off the leash of debt. It is only a financial tool that helps you to restructure your finances and makes it easier to manage the debt. This mistake has made a number of business owners use their credit cards despite having huge debts, only because they consolidated their loans. In order to avoid getting back to this trap, you should close or cut out the credit cards. A lower limit should be kept on the necessary card so that it can be swiped only during emergency situations.

Picking a wrong management program for your withstanding debts

You have to understand that debt consolidation is not the only debt relief option that you have. As a business owner, you should have a sound knowledge of all the other options as well, which is often overwhelming. The options that you should know include debt settlement, credit counseling, default, and bankruptcy, which you can consider as well. All of them are known to have different functions and you can select one on basis of the requirements that your business has. However, if you think that debt consolidation is appropriate for you, you can definitely choose it without any doubt. With a debt consolidation loan, your old debts are going to be repaid, and you will be left with a single one. Businesses that pay a minimum amount are doubling their debts. According to http://www.huffingtonpost.com, if the credit card debt that you have is 15,000 dollars, and the rate of interest is 17%, paying 250 dollars each month means that you are going to take many years to pay off the entire debt.

Paying a lot of money

You will obviously have to pay a lot of money if you are not taking the time to conduct a proper research. There are numerous options and diverse providers of the debt consolidation services. When you take the time to conduct a research and have a discussion with the financial professionals, you will see that you are paying less in comparison to what the other businesses are paying. This includes fewer fees, principal, and a monthly rate of repaying the money, as well as interest. You should not go for the very first name that you come across because that is not a good or wise strategy. You should take time shopping around.

Falling in the hands of scam

There are a number of predators on the market, who are waiting to pounce on you as soon as you opt for their service. You need to understand that debt consolidation is among those debt relief programs, which is currently selling like a hot cake. However, you should be careful about avoiding the salespersons that force your business to sign up for the services that they provide without researching or thinking about the services. It is true that the rates can appear extremely affordable, but chances are that there will be certain costs, which will not be included within the packages, but extra charges will be deducted from the monthly amount that you have to pay. In order to know more about debt consolidation, you can visit nationaldebtreliefprograms.com.

Failing to stick to this program

When you decide to consolidate your debt, it definitely does not include the freedom of not paying the money as expected. This is going to have a negative impact on the credit score to a great extent and the financial institutions as well as the banks do not forget this ever. If you are signing up for a debt consolidation company, you have to take time and plan the resources in a proper manner in order to make sure that you are completing the entire program. In order to avoid dropping your plan, you need to conduct a proper research on both the advantages as well as the disadvantages that are associated with a debt consolidation program. Make sure that you are completely eligible for debt consolidation before you sign up.

Failure of addressing your problem

You need to understand that you have to withstand debts not because you have woken up and realized that you are in debt. You have to acknowledge the fact that you have debt because the financial decisions that have been made by you are extremely poor. The first and most significant thing that you have to keep in mind is to change the spending habits that you have. It is understandable that you have to spend money on various aspects of your business, but this definitely does not mean that you will spend without understanding how much you have to save.

Consolidating the debts that are wrong

It is true that debt consolidation is an extremely attractive program and it is perfect for paying off the loans of high interest. You should be careful that you are consolidating the debts of high interest first and later on, you should concentrate on consolidating the loans of low interest.

Conclusion

Making a mistake can lead to numerous troubles which is something that you definitely do not want for your business. This is why it is important that you go through all the mistakes that have been listed before you choose a debt consolidation loan.

Workplace Safety Standards: What HR Needs to Know

There are many risks in workplaces that can present a serious danger to the well-being of employees. Even in seemingly low-risk positions, these can seriously impact a business, and a serious incident can potentially shutter operations entirely.

According to the International Organization for Standardization, “more than 2.3 million people die each year as a result of workplace injuries and disease.” This doesn’t count the millions of people who sustain non-fatal injuries at work. That being said, workplace safety is important for all employees. Every employee deserves to work in a safe and protected environment — one that reduces costs to the organization and improves safety in the long run.

While most job industries have safety risks, management and HR should devote more time making their work environment safer for everyone. In order to do so, however, both parties need to prioritize employees and take steps that benefit them. This will not only help improve the work environment, but it will also help improve safety standards as well. With that in mind, here are three things company leaders and HR personnel need to keep in mind while developing safety standards:

Recognizing Potential Dangers

When it comes to recognizing the potential dangers ahead of time, it’s important for HR staff to think outside the box. That’s because every industry has potential dangers. Here are a few examples:

  • In the food industry, there’s always the possibility of foodborne illness reaching the public, and in order to prevent this from happening, HR needs to equip kitchen staff members with the right tools. This includes things like stainless steel appliances, cleaning supplies, and proper hygiene standards. These all help limit the growth of bacteria found in kitchen environments.
  • In office work environments, there are many potential risks. In office areas with many workers, walking paths should be cleared of obstructions in order to prevent slip and fall accidents. Further, being physically near many coworkers can make it easier for the flu to spread, which may necessitate sanitation supplies and health advisories.
  • In healthcare facilities, HR must take steps to protect both patients and employees. In addition to the hygiene concerns mentioned above, they must provide a safe work environment by soliciting employees for feedback and listening to workplace complaints concerning potential ethics violations. Everyone needs to be on board; according to Regis College, “full organizational participation — from executives, managers and all staff members — remains the most important factor in upholding a highly ethical workplace culture.”

Another thing that could cause havoc in the workplace is something most people don’t even pay attention to is plumbing. Having access to high-quality water is important, and the last thing you want your employees to do is to drink contaminated water, which could result in illness, lawsuits, and a bad reputation. That being said, HR should ensure that the pipes holding the water aren’t contaminating drinking fountains. By making sure these things are taken care of, HR personnel can provide a safe work environment for employees and guests.

Keeping the Workplace Free of Allergens

Sneezing, wheezing, and watery eyes can leave any employee unfit for work. That’s because nearly 75 percent of all allergy symptoms affect the victim’s eyes. For some jobs, there are environmental triggers that can cause employees to feel discomfort and make it hard to breathe. Look for triggers like:

  • Chemical fumes
  • Cigarette smoke
  • Fragrances
  • Dust
  • Pets

Allergic reactions can make any work environment unpleasant. For HR representatives, making sure the work environment is well ventilated and has a sufficient amount of humidity is extremely important — especially since doing so can reduce the chances of mold. Dusting the workstation regularly may also help.

Closing open windows to eliminate excess pollen, utilizing humidifier, getting HVAC systems regularly cleaned/replaced, establishing a no-pet policy, and checking for food allergies before potlucks can also make the workplace safer for employees. Although some employees may still experience allergies, workplace accidents should cease to exist as long as you take steps to prevent it.

Common Workplace Accidents & Safety Tips

Generally speaking, when people hear the phrase “workers’ compensation,” they typically envision heavy machinery, employees being exposed to harsh chemicals, or potential hazards around every corner. Truthfully, a work-related injury can happen at any time, even from behind a desk. As noted above, slip and fall accidents are a serious concern. When it comes to office jobs, slip, trips and falls account over 30 percent of all personal injuries.

So, what’s something that can cause employees to slip? Any area that has a wet or oily surface can cause employees to slip and fall. This might include break rooms, door entrances, and restrooms. The weather should also be taken into consideration. In other words, if it’s wet outside from either rain or snow, floor mats should be placed near door areas to prevent employees from falling.

What causes employees to trip? A trip may occur when an employee’s view is obstructed. Poor lighting, blocked or cluttered areas, uncovered cables, wrinkled rugs, and uneven walking surfaces may all contribute to an employee falling over. Luckily, these things can be avoided by making sure that work areas are clean, walking surfaces are even, employees are wearing proper shoes, and staff members are paying attention to where they’re going. Employees should also be encouraged to report dangerous (cluttered, obstructed, or damaged) areas to HR. That way, other employees are aware of the situation.

Conclusion

Regardless of the industry, safety should always come first, and it’s up to HR to get employees to contribute to improving workplace safety efforts. This can be done by encouraging employees to become actively involved. If employees are curious, share workplace injury statistics with them. This will help put things into perspective and demonstrate just how serious these events are, no matter the job type. Lastly, be sure to provide some sort of incentive that rewards them for showing great workplace safety behavior.

Top 5 Reasons to Start an Employee Wellness Program

Not sure if you should start an employee wellness program? Here are the top 5 reasons why employee wellness programs are becoming more and more popular!

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Employee wellness programs benefits

There are some obvious benefits of employee wellness programs. Helping your employees stay healthy is great – for them. But how about your company? Is it just a waste of your time and resources? Or are there some tangible benefits for your company as well?

Let’s dig into the research and found out!

Top 5 reasons to have an employee wellness program

Here are the top reasons why you should start an employee wellness program at your company:

1. To save money

Implementing a workplace wellness program can help your company save money.

The most comprehensive review ever completed on the financial impact of worksite wellness programs has reported some incredible findings.

Among the 22 different studies that looked at wellness programs and healthcare costs, the average return on investment was 3.27. This means that for every dollar that was spent on the program the company saved $3.27 because of reduced healthcare costs!

2. To improve employee productivity

Research has found that employee wellness programs have a positive effect on employee productivity.

Research published in the Journal of Occupational and Environmental Medicine has found that employees who take part in employee wellness programs are more productive than those who don’t.

3. To improve the retention rate

Companies who implemented employee wellness programs report higher retention rates.

Research conducted by an American Psychological Association has found that fewer (only 25%) employees in companies with employee wellness programs intend to leave their job in the next year. In companies without employee wellness programs, twice as more employees (51%) said they intend to leave their job in the following year.

4. To attract top talent

Research has found that implementing an employee wellness program improves your employer brand and helps you attract great candidates:

  • The Virgin HealthMiles and Workforce survey found that 87% of employees said they consider health and wellness offerings when choosing an employer.

5. To improve your company culture

  • A survey by Virgin HealthMiles Inc. and Workforce Management Magazine found that an overwhelming 77% of employees think that employee wellness programs positively impact the company culture.

Conclusion

Research is clear: Keeping your employees healthy is not just good for your employees, it’s also good for your company’s bottom line!

How Machine Learning Is Improving Customer Service

Efficient customer service is crucial to the success of client-facing businesses. The $350 billion industry has transformed over the last couple of decades with the mass adoption of the internet and social media, taking the customer service channels for many businesses online. Although the increased connectivity provided by technology has helped facilitate customer service processes, it has also increased customer expectations.

To keep up with these expectations, businesses are finding ways to implement machine learning into their customer service processes in hopes of efficiently handling as many customer inquiries as possible.

Customer Service Needs

Although the internet can often provide answers to almost any question a customer could have, customers more comfortable speaking directly with a person will often reach out to customer service agents. This frequently results in customer service representatives spending large amounts of time answering very basic queries, which can be monotonous and frustrating for agents. To reduce the need for customer service reps to answer these types of questions, businesses have been using AI to offer answers for basic questions before transferring clients to a customer service agent.

This is done both on the phone and online through the use of chatbots that are often employed on a business’ website and Facebook page. Over the phone, automated recordings help navigate customer calls by asking questions that the AI will either be able to answer or transferring their call to the proper department.

Online, chatbots have become a huge resource for businesses to attain customer information, gather feedback, and provide customers with quick responses to standard questions. The use of chatbots and other forms of AI is expected to help businesses manage 85 percent of their relationships with customers by 2020.

Machine learning also facilitates security processes for businesses that handle sensitive customer information. In the past, customers have been required to verify their identity by providing personal information, a process that could take many minutes, especially if a customer forgot their answers to security questions.

However, many businesses are now using two-factor authentication to verify customer identity during customer service calls. This involves verifying two pieces of information: a security question, followed by phone verification. Customer service agents will use machine learning to send a code to the phone number on file with the company, and once a customer verifies they received the code, their identity is confirmed. This approach has improved security measures and can be completed quickly.

Growing Use of Tech in Customer Service

Overall, the use of AI in customer service has increased job satisfaction for customer service agents, as well as help businesses keep up with customer expectations. Businesses need to constantly look for ways to improve customer service. One of the results of implementing AI to help facilitate customer service has been giving customer service agents more time to handle complicated customer inquiries. Increased job satisfaction for customer service representatives and reduced call volume provides them with a greater opportunity to dedicate time and empathy to customers who need a human touch for their inquiries.

As more businesses use machine learning to automate routine tasks and data entry during customer service calls, call time should be reduced, leading to an increase in customer satisfaction. Currently, in a typical six-minute customer service call, 75 percent of that time is devoted to agents doing manual research. Only 25 percent of call time is spent interacting with the customer. AI can streamline this process by memorizing customer information and creating easier routes to accomplish tasks online.

This also provides customer service agents with more time to do important customer service work online, such as responding to customer reviews, which has become a high priority for businesses over the last few years.

As more customers go online to offer feedback or complain about poor experiences with companies, the need to moderate reviews and comments has grown. In the internet age, 88 percent of consumers trust online reviews as much as personal recommendations. Therefore, if a business receives many reviews, they must dedicate resources to responding to them. This will increase customer trust in a business, as well as its ranking with Google.

As more businesses implement AI, machine learning will become the standard for customer service expectations. Although the impact AI will have on jobs within the customer service industry is unclear, the new and rapidly advancing technology will soon provide efficient customer service to consumers looking for help. AI will also help improve the job environment for customer service representatives and open the door for better customer service and increased customer satisfaction. With the implementation of machine learning, the future of customer service looks to be promising.

How to Create a Modern and Stylish Aesthetic for Your Brand

Branding is all about the impression you give to your customers and clients. The question becomes, what kind of impression do you want to give them? Regardless of the type of business you have, presenting a professional atmosphere that is still welcoming and comforting is essential, yet you want to be on the edge of business innovation as well. You want your brand to be memorable, but you want to be remembered by the right reasons. A modern and stylish aesthetic can help you appeal to a variety of customers, from millennials to baby boomers.

However, this can be a challenge. If you are in an older office building or have limited resources, changing the aesthetic of your brand can seem like a huge task. It is often difficult to determine where to start. Here are some tips on how to create a modern and stylish aesthetic for your brand:

Work From the Outside In

The first impression customers and clients have of your brand at your physical location is the outside appearance. There is often little you can do about this when it comes to the building you are in, but there are some touches you can improve on to make your brand more appealing.

  • Your Sign and Logo: Your sign and logo may be outdated. If you have not changed them in a while, give them a fresh look. You can even get a logo created by artificial intelligence if you really want to be hip.
  • Your Door: Even if you are inside a building, you might not have much choice about certain parts of the decor, but you can install a new door for your business, or add a window decal or other touches to make a better first impression.
  • Window Coverings: If your windows are visible from outside or even the hallway, consider updating your window coverings to ones that give a more modern and stylish look. Don’t forget color and the impression it makes on clients.

The first impression customers or clients get of your business is the outside, and no matter what your limitations are in your commercial building, you can work to make a better first impression and make your brand modern and stylish from the outside in.

Remodel the Interior of Your Business

Once customers enter your business, they get an entirely different perspective. The atmosphere of your business is set right away. This involves everything from color to the way you use your space. Want a more modern and stylish aesthetic? Here are some simple tips:

 

  • Color: You should never overlook the psychology of color when decorating your office or any other space. Color has a certain effect on customers and clients, and knowing how that relates to your aesthetic is truly important. Throw pillows, window coverings, and even the color of your furniture and lampshades make a huge difference.
  • Lighting: Harsh, fluorescent lights are common in buildings and office spaces, yet they are often hard on your employees’ eyes and give your clients and customers a very flat impression. Add modern lamps, light fixtures, and other unique lighting wherever you can.
  • Furniture: Older tables and chairs, especially ones that are outdated or worn give a negative impression. Don’t forget comfort though. Form and function are both important when it comes to furniture.
  • Creature Comforts: Things like a modern fireplace when it is cold or a stylish bladeless fan when it is warm give your office a modern and sleek look, but also ensure that your customers, clients, and employees are comfortable.

There are other things you can do to improve the atmosphere as well. Smart furniture often includes USB plugins for charging phones and other features, and installing devices like Alexa or the Apple Home Pod to allow your smart furniture to be voice controlled is a great idea.

Your employees will love smart desks that can show them calendar alerts, phone messages, and even remind them to stand and walk around. The interior of your business and the comfort of your employees, customers, and clients is one of the best investments you can make to create a modern and stylish aesthetic for your brand.

Improve the Look of Your Employees

There are two ways to control the look of your employees: One is to have uniforms, and the other is to have a dress code. Uniforms, if opted for, should be fun, stylish and updated frequently as fashion changes. Adding fun accessories like colorful ties and hip and stylish suspenders can help you attract and keep new customers.

Even if you don’t have uniforms, a well-defined dress code can keep all of your employees on the same page and create an innovative culture that will also attract the right customers and clients. This can mean including brands in your dress code, specific colors, and the type and style of clothing that is acceptable.

Many companies offer employees a clothing allowance to ensure employees can be in compliance regardless of their financial situation. Improving the look of your employees is another great way to create a modern and stylish aesthetic for your brand.

We all want our company to be as hip as Google or as fun a place to work as Facebook. We want new customers and clients from millennials to baby boomers to be impressed by us. To accomplish this, making your brand aesthetic modern and stylish is essential.