Why a More Productive Workforce is Still Possible: Start by Listening to Your Employees

Author: Tracey Fritcher, Global Director HR Transformation, ServiceNow

The gains in workforce productivity in the last 15 years are numerous. But there are still many organizations today that are filled with a great deal of administrative work to get a task done – much of this work falls into the unstructured category and is a huge time waster.

 

What if there was a way to look at work and build some structure and automation into processes to drive more productivity? Many organizations are looking at work and finding ways to add some guided insight so people can accomplish more in each day of work.

 

Searching the phrase “increase workforce productivity” will return approximately 84 million results…in .57 seconds – an overwhelming amount of information about recent improvements and many predictions about future gains.

 

Many of the articles revolve around management practices and what leaders can do to get to that holy grail of incremental effort – the kind of commitment that fills an employee with the drive to stay up late and take care of a customer problem or come in early when two nurses have called in sick on their floor. This is great when it happens, but people have lives outside of work and circumstances prevent doing any more than what is required for the job.

 

Smart organizations are seeking productivity gains by identifying the biggest time wasters — the work that often falls through the cracks, is highly administrative, repeatable and many times done via phone, e-mail or still on paper. Some great examples of this type of work are tuition reimbursement, charity gift matching, or following up on a paycheck error.

 

Employees spend significant time just trying to figure out where to go to resolve these types of issues. Once they think they have the right place to go, the next step is usually an e-mail or a phone call which sometimes lead to an out of office or voice mail. So the next step is another e-mail or phone call and soon more than 30 minutes has evaporated and the employee is still without an answer or resolution.

 

Automation, intelligent workflow, and guided choices for employees to complete tasks are the keys to future productivity gains within workforces. For many workers, having immediate and direct access to answers is far more high-touch than having to call a service center to speak with a representative. Employees want the power of information and technology at their fingertips – besides, a cloud-enabled portal doesn’t have hours of operations – it’s always open and answers are instantaneous.

 

Recently, a flight crew from a discount airline was waiting for a hotel shuttle bus and talking about where to go for a paycheck dispute. There were six people in the conversation and each person had a different answer of who to contact. Since the high-touch, phone-answering 1-800 number was only open 12 hours a day, there were lots of work around as far as how to circumvent the often 20 or 30-minute hold time for a representative to look into the situation.

 

If this even happened 50 times a day, for a global 24/7 operation, the cost implications are beyond significant. In this situation, one employee had a similar issue and was on the phone for over an hour resolving a problem…and on the clock the entire time. A paycheck question is one of the easiest things to solve through automated workflow – there is one place to go and technology helps the employee find the right person for that unique question.

Listen

 

Smart companies start by listening to their employees and finding out what tasks or procedures are causing the greatest frustration. Once you have a short list of “pain points” of high frustration tasks for employees, the work to automate can begin. The great news is that sizable gains can be made just by making information readily available and easy to find. Most companies are looking at overall search capability to serve up answers to an employee without that person having to know exactly where to go.

 

A search of tuition reimbursement should bring up the policy, a list of FAQs, the link to submit grades and transcripts, a selection of where the reimbursement should go and someone to contact in case of a unique situation (e.g., think of all the recent for-profit college closings in recent years – the right person should be reachable and available to assist in that situation).

 

When employees are frustrated and administrative items are ridiculously difficult to resolve, the greater productivity impact is around the stories being shared about the awful experience. When an employee’s life event is particularly sudden and there are delayed responses or confusing communications from multiple parties, the result is a worker who is frustrated AND upset.

 

Terrible experiences with HR cannot be ignored. People share them. It’s too good not to share…and vent…and complain about – and then others hop on the bandwagon of THEIR awful work situation that was confusing and took forever to resolve.

 

This is all solvable by getting employees used to going one place –one platform instead of multiple systems — to have their issues resolved. When there is a strong service delivery strategy and solution in place within an organization, it really doesn’t matter what the request is – the answer is easy to find, the employee gets a quick resolution and there’s no drama over a ridiculous process.

 

It is easy to start small and keep building out answers that keep people focused on their actual jobs. Employees should not have to spend a great deal of time and energy to be an employee. At least some of this time and energy can then be expended on real work — like completing projects, making deadlines and serving customers.

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Common HR Mistakes Startups Make

Regardless of how small or large your business is, the team that you assemble to work for you is an essential component to its success. As soon as you begin hiring staff members to join your startup, you must take on important human resources responsibilities. In many cases, hiring and developing talent as well as maintaining relationships with each team member can be stressful and challenging, and serious mistakes can be made.

Approaching the hiring and management tasks professionally from the start is essential for the success of your startup. It can reduce the number of issues that you run into and their severity. This means that you need to develop and follow effective human resources policies and processes immediately, and these should be scalable to accommodate growth in the years to come.

Identifying common human resources mistakes that startups make can help you to avoid making these same mistakes yourself. These are among the more common mistakes that startups make in the realm of human resources.

Not Seeking Professional Assistance

It may seem like hiring an employee to join your team is a relatively straightforward process and that you require little to no help with it. However, hiring a human resource professional as soon as possible to facilitate the hiring and management processes can help you to choose the right individuals to join the team. This step could also help you to retain the talent that you have worked so hard to recruit.

A good rule of thumb is to add one HR manager for every 50 employees on your team. This ensures that each individual on your team is properly managed. It also can help your HR team to identify potential issues that need to be addressed, answer their questions to promote happiness in the workplace and more. It is wise to have your HR professionals hired before adding even more individuals to join the team.

Hiring the Wrong Individuals

Entrepreneurs may be stressed with many responsibilities related to starting and growing a young business. With this in mind, it is understandable that you may take the approach of hiring any individual to join your team who has the right skillset and experience. However, there are many other factors to consider when making a hiring decision than simply the credentials on a resume. For example, a new-hire should have the right mentality to fit into corporate culture, solid personal skills to be an asset to the team and more. Your hiring process should successfully screen applicants in all relevant areas.

When you hire the wrong individuals for your positions, you may have operational issues. These individuals or others in the team could become discontent when new-hires are a poor fit, and your employee turnover rate may escalate. This type of employee experience could ultimately cost the company a substantial amount of money. To combat this, you need to have a solid financial plan for your business, and you need to stick to it. This plan should focus on standardizing the hiring process and creating clear, effective criteria to make a hiring decision by.

Not Having Strong Company Culture

Many of the largest and most successful corporations have a strong and identifiable company culture. For example, Apple is known for its outside-the-box thinking and for hiring creative individuals with fresh perspectives. You may assume that a company’s culture simply develops over time on its own, but the reality is that culture is created by the business owner though individualized decisions. For example, the interactions between team members and management can lay the foundation for culture. Without culture, your business may flounder.

Because of how important company culture is in even small companies, you need to understand how to create it. Choosing policies and processes that are aligned with the culture that you want to achieve is important. Your management team’s interactions with staff members also should represent culture. As you create corporate policies and business processes, the concept of corporate culture should also be in mind.

Failing to Develop the Team

While you may go to great lengths to hire new team members by focusing on their experience and skills, the business world is constantly changing. You need your existing team to be dynamic, and their ability to grow to meet changing needs is directly tied to the training opportunities that you provide to them. Keep in mind that your team members may also be personally interested in advancing within their career. They do not want to feel as though their skillset is outdated, and they may have a goal of climbing the corporate ladder within your company.

Developing your team begins during the onboarding process, which is a time when a new-hire learns about company culture and professional development programs available to him or year. These development programs could include in-house training and mentoring, assistance obtaining certifications, college tuition reimbursement and more. Development opportunities should be offered, encouraged and available to team members free of charge.

Final Word

While many aspects of your business operations require constant attention and thoughtful effort, hiring the right individuals to join your startup team is essential. Unfortunately, many entrepreneurs make serious hiring and management mistakes, and these can ultimately be detrimental and costly to the business. If you are preparing to hire team members soon or if you are facing HR and management challenges, it may benefit your business to reassess your human resources efforts and strategies.

Real Estate Photography Group

How Proficient Real Estate Photography Can Influence a Leaning to Emerge From the Group

Most home buyers today start their search on Google, sometimes months before even serious looking really starts. People want to get an idea of what options they have out there. This is one of your first opportunities to snack some interest.

Over 90% of new home buyers say that they first found the house they ended up purchasing was found online. Even before a broker search. In a lot of cases, the quality of your home photos is the deciding factor for a buyer on whether to search deeper. On listings with only one photo or even none, most buyers won’t even click on it for more. Keep these things in mind before you start your photoshoot.

 

Think Like a Buyer

Ask yourself what type of photos you would want to see in a home listing. Then create that type of listing. No one knows your house better than you. You know where all the great natural shots are, attractive angles and great lighting and that’s your advantage. Take the pictures that feature all the great features of your house. Take shots of every space including closets and bathrooms. Take at least two pictures from every room from opposite angles. Try to include one feature or peice of furniture in both to pictures to set a visual reference for each room. The more eye catching information you can provide to a buyer, the more complete their vision is of your home. Outdoor shots should not be limited to a full face shot of your home. Once again take overlapping shots to give buyers a vista of the property, gardens and driveway.

 

Shoot During the Ideal Time of the Day

Lighting is everything. You want to have clear bright photos without any glare or overexposure that can make the pictures unappealing. As the homeowner, you know the perfect time of day for each room in your house. Depending on the time of day and which direction each room faces in a home, there is an ideal time where each space looks their best. That’s when you’ll be able to catch the most appealing photos. Choose times early in the morning for rooms that get a lot of light. The photos will be clearer with the softer sunlight. Outdoor photos are best taken when the sun is behind you. It’s up to you what time of day is best for your homes property. Mid morning and early evening photos are a good idea so there is still quality light available and you can avoid large areas of shadow.

 

Clean Up & Staging

Not too many people want guests to see their house looking like a disaster. We almost always clean up before family or friends come over. Think of this part of your photoshoot preparation in the same way as you would if you were hosting a party. You want your home to look clean and attractive to buyers, so run the vacuum and dust the shelves. Your pictures will look great. It’s even a good idea to post some tasteful seasonal photos to show buyers your home decorated. When shooting your dining room/area think about setting the table. It doesn’t have to be fancy, casual is perfect. You want to stage your pictures with your homes best features in mind. Showcase a fireplace, patio or cool design feature to peak the buyers interest. No one wants to look at a messy kitchen,  a bunch of toys on the lawn or a laundry basket overflowing in a bedroom. Tidy up and your pictures will look much more professional.

 

Hire a Professional

It doesn’t matter what kinds of fancy cameras are out there, there’s just some folks who have no talent with a camera. If that’s you, think about hiring a professional home photographer to help you out. Hire a freelancer and walk them through what kinds of shots you are looking for. It’s a reasonable cost for the quality you will get, and you can guarantee that your online listing will look great and attract more attention.

5 Tips for Running a Startup from Your Home

Starting a new business out of your home is a financially-savvy decision in many cases. Approximately 69 percent of entrepreneurs make the decision to base their startup out of their home, and for good reason. When you run a new business out of your house, you can save a tremendous amount of money on overhead. With substantial technology now available to facilitate a work-at-home environment, many entrepreneurs are not hindered in any way by running operations out of their house.

In fact, many of the most successful companies known around the world today were started at home. Just a few of these include Apple, Google, Amazon and Hewlett-Packard. As smart as it may be for you to launch a business from home, there may be some challenges to overcome. These helpful tips will guide you on a surer path towards success with your new home-based business.

Establish an Organized Work Area

Even through you are launching a business from home, you still need to have a professional, dedicated space to conduct your work activities. This should be a space that is free from distractions and that will not co-mingle with living activities for you and other occupants in the home. One idea is to remodel a spare room and to transform it into a functional home office space. This space ideally will hold all of your business equipment and furnishings. For example, you may need a computer, a printer, a copier, a landline phone, a desk, a work table, seating for clients, storage space, shelves and more.

Remember to also focus on the environment. For example, lighting and temperature can affect your productivity level and your ability to concentrate. As you remodel your space to create a home office, remember to focus on these important elements.

Create a Realistic and Practical Work Schedule

One of the many benefits associated with starting a business from home and being your own boss is the ability to have a flexible schedule. With a flexible schedule, you may be able to enjoy a better quality of life and better manage a work-life balance. However, this type of schedule may also lead to the likelihood of wasting time throughout the day. For example, you may be inclined to sit down in front of the TV for a quick break, but that break could easily extend for an hour or longer unintentionally.

To avoid wasting your valuable work time and to maximize productivity, it makes sense to create a schedule for your workday. Select a firm starting time as well as a finishing time. You can give yourself small breaks during the day, but most of your personal activities should be tackled outside of your work hours. There are some excellent time management and project management applications and programs that you can use to schedule your time as well as to monitor your breaks and non-work activities.

Find Support

Some entrepreneurs try to handle every task associated with running and growing their business. This requires them to wear many hats and to try to be an expert in everything that they do. This essentially can pull your attention away from the tasks that you are truly good at and that require your personal attention. Some tasks may easily and successfully be outsourced to professionals. Because of their expertise, you may enjoy better results and be able to use your time more effectively in the process.

When you search for independent contractors or freelancers, look for individuals who have expertise in an area that you are weak at and who charge affordable rates for their services. An outsourcing relationship should ideally add value and help you to work more efficiently.

Connect with Others

It is easy to feel isolated and closed off when you work from home, but it can be detrimental to your efforts to seal yourself off. Reach out to other home-based business owners in different ways. These may be individuals in a related field that you may be able to work with professionally. It may be people in unrelated fields who you simply socialize with to get support as needed, get recommendations for service providers and more.

While there are online groups that you can join, try to find live support groups or networking groups as well. These could be professional groups and clubs, or the y could be informal groups that you pull together on your own and that grow over time. You can even use these groups to casually promote your products and services.

Choose Cost-Effective Marketing Strategies

Regardless of whether you run a home-based business or your base of operations is in a more professional environment, marketing is essential. However, you likely decided to launch your business from home at least partially to conserve funds. Understandably, you also want to conserve money on marketing without negatively affecting business profits and growth.

There are many cost-effective marketing options to consider, such as through social media, email marketing, cold calls, networking events in your local area and more. Remember to use your professional network to get the word out as well. You could spend a fortune on marketing, but a cost-effective campaign that is based on thoughtful, focused effort may have just as large of a return.

In Conclusion

When you run your own business out of your home, you have the flexibility and freedom to manage your activities in any way you desire. While there are no hard and fast rules regarding most aspects of your operations, you can see that these tips can help you to remain as productive as possible while also bolstering your chances for success. As you move forward, keep these tips in mind.

6 Must-Consider Courses for Small Business Owners

Nobody said that college education does not help in the business world, but even without an academic background, an entrepreneur can learn the ropes and build a profitable organization. Examples of Bill Gates, Steve Jobs, and Mark Zuckerberg have shown that college dropouts can easily enter the global business pantheon.

Still, there is little doubt that lack of knowledge and expertise quickly spells doom for small businesses. Even with enough money to hire experts, it pays to be in the know when it comes to things that impact and shape your company. Besides, there is a wide range of valuable courses available these days. Thus, do not miss this opportunity to grow personally, professionally, and propel your organization towards success.

Marketing

All entrepreneurs are engaged in marketing one way or another. Like it or not, this is the only way to break out in the market and get products and services in front of people. A solid marketing course should provide deeper insights into conducting market research and identifying the target audience.

Moreover, it is designed to help you select proper channels and tools for the delivery of your messages. Upon completion, entrepreneurs are able to develop digital and traditional campaigns, engage the customers, allocate resources better, and achieve a good ROI. All in all, they are better prepared to elevate your company above the competition.

Financial planning

The financial side of running a business can be daunting for unseasoned founders. Yet, it is precisely the ability to master financial planning and management that goes a long way towards improving your bottom line. So, seek credible financial planning courses as well as those on general finances and accounting.

You will figure out the optimal capital structure, recognize growth opportunities, balance the budget, use balance sheets properly, manage the inventory, maintain a firm grip on cash flow, keep track of transactions, and make sound financial projections. So, it is time to get on top of the numbers game and monitor the financial health of the organization.

Business management

To be a proper leader, an entrepreneur has to be on the ball at all times, successfully handling daily management tasks. Therefore, a management class is one of the essential steps towards climbing up the career ladder. You have a chance to hone your soft skills and learn to lead by setting a good example.

Furthermore, courses in this department emphasize the value of business communication, proactive employee motivation, company-wide collaboration, task delegation, supervision, performance assessment, etc. Ultimately, you should be able to better inspire the troops and let them march towards business greatness.

Building a startup

If you are yet to launch your small business, you must ponder courses on building a startup. They help you familiarize yourself with validation of business ideas and the creation of killer business models. You become aware of strategies used to secure a market share and set up the foundations for sustainable growth.

Certainly, you will not be in a conundrum when figuring out the best model of incorporation and all the requirements associated with it. Therefore, you should have a nice head start in a long business race, instead of stumbling at the first hurdle.

Developing innovative ideas

Ideation is a name of the business game. It drives innovation and enables small businesses to get ahead of the curve. Courses that cover the process of idea generation teach you how to think creatively, overcome practical obstacles and realize the potential and value in novelty concepts.

Armed with such knowledge, your every idea will be more than a wild guess and become a calculated risk at worst.  Most resources also give you an understanding of how to properly communicate, pitch, and present your ideas, via presentations, visual media, meetings with investors, etc.

Legal issues

Constantly evaluating and optimizing your business from a legal standpoint is paramount. In case you have trouble even thinking of that, do not fret. Take on a course in law in entrepreneurship. These courses empower businessmen to fine-tune their business plans, select a business name, and protect intellectual property.

Also, legal courses better equip business people to steer away from business-sinking scenarios, such as trademark infringement. Finally, along the way, participants are in taught to recognize the value of forming strong relationships with business attorneys and other legal experts.  

On a steady course

Having a college degree is not a prerequisite for running and managing a business, but possessing the know-how is. Courses are an invaluable asset to you and to your company and they are becoming a standard across industry sectors. You have more tools than ever before.

So, step up your game and tap into great and affordable online sources of knowledge. You will save a lot of money and headaches down the road. Move forward with confidence, whether you are facing number crunching, strategic planning, day-to-day management or some other vital task. Be as independent and resourceful as you can.

Employee Experience Is New Way to Win Talent War: ServiceNow Research

Digital experiences outside of work have made life simpler, easier and more convenient. Today’s top talent is demanding the same at work, and global research of 500 human resources executives across 20 industries reveals that providing excellent employee experiences, enabled by technology, are becoming the new way to win the never-ending war for talent.

 

“The best talent today expects great digital experiences at work,” said Pat Wadors, Chief Talent Officer, ServiceNow. “Top talent can work anywhere, and they are choosing companies that embrace advanced technology to make work simpler, faster, better. A fundamental shift is under way, and top human resources leaders are creating a new employee experience, realizing that great benefits and cool office perks are no longer enough. Employees want great digital experiences that make work, work better for them.”

Pat Wadors, Chief Talent Officer, ServiceNow
Pat Wadors, Chief Talent Officer, ServiceNow

Insights into this digital transformation of the employee experience were released by ServiceNow in “The New CHRO Agenda: Employee Experience Drives Business Value.” “The New CHRO Agenda” report details the Chief Human Resource Officer (CHRO’s) journey to greater impact; how the employee experience is evolving to impact business results and the impact of an HR function’s capabilities on retaining and attracting the best talent.

From Tactical Manager to Strategic Leader

Over the last three years, CHROs have seen their responsibilities move beyond the core responsibilities of delivering HR services, record keeping and attracting top talent, to a broader role in leading key strategy discussions around advancing corporate goals, driving digital initiatives, and contributing to business performance.

 

  • Nearly two-thirds (64%) of CHROs say it’s their responsibility to drive corporate performance.
  • CHROs expect their success to be defined by the consumer-like employee experience. In fact, more than half of CHROs (56%) say the ability to create a digital, consumerized employee experience will define their roles in three years, compared with just 6% who say traditional HR will define their role.
  • 66% of CHROs say the employee experience will drive quantifiable productivity gains across the business.
  • 44% of CHROs expect to be judged on their digitization success achieved not alone but by partnering with other C-level executives to set and manage strategy.

 

Digital Transformation of the Employee Experience

From how employees access services and information to how global teams collaborate, business as usual is being redefined for the digital era by a new breed of CHRO.

 

  • Three out of five CHROs say HR is now a driver of digital transformation, a top strategic priority for most enterprises.
  • 77%, or more than three in in four, of CHROs say they expect to see improved employee experiences from digital transformation in the next three years.
  • 83% of CHROs say the employee experience is important to the organization’s success.
  • 68% of CHROs say that their HR technology allows them to improve employee experience.

 

Investing in the Modern Employee Experience

For employees, the workplace will become more personalized, predictive, and seamless. Their needs will be met through consumer-like digital interactions, such as push notifications for administrative work updates, recommendations for services based on recent actions, and instant answers to questions through chatbots that receive data from multiple departments.

 

  • 70% say the use of technology to foster a sense of community and healthy corporate culture is a goal.
  • In the next three years, almost half (48%) of CHROs will use an HR platform – not applications – that systematizes automation of HR process and collaboration, up from just 14% today.
  • A significant percentage of CHROs are budgeting for technologies (82% on cloud, 69% on social/collaboration, 65% on mobile, and 47% on function-specific applications) that will help them deliver superior experiences.

 

CHRO Leaders Show the Way

CHROs who are using technology to improve employee experience are winning the war for talent. The survey divides CHROs into a three-tiered model mapping CHRO-led digital transformation of HR functions, and the business overall. HR leaders taking advantage of more strategic investments fall into the top tier, Level 3.

 

  • 97% of Level 3s are much more successful in recruiting talent, vs. 80% of Level 2s and 53% of Level 1s.
  • 79% of Level 3s are much more successful at retaining talent, vs. 63% of Level 2s and 14% of Level 1s.
  • 84% of Level 3s report lower turnover than their peers, vs. 77% of Level 2s and 52% of Level 1s.
  • 63% of Level 3s successfully reskill their existing employees, vs. 58% of Level 2s and 41% of Level 1s.

 

Healthcare Leads, Financial Services Lags

Healthcare CHROs trend ahead of the pack in prioritizing superb HR experiences and building positive relationships.

 

  • 68% of healthcare CHROs say they are successful or highly successful in using technology to make it easier for employees to do their jobs, vs. 55% for non-healthcare industries.
  • Nearly three-fourths (72%) of healthcare CHROs said they are more likely to be successful at delivering HR experiences that match the technology that employees use in their personal lives, vs. 58% in other industries.

 

Financial services CHROs are more focused on creating an experience that meets individual needs rather than a sense of community and collaboration – and they’re lagging their industry peers in building a workforce that meets business objectives.

 

  • 54% of financial services CHROs say the use of technology to foster a sense of community and corporate culture is a core goal, vs. 72% in other industries.
  • 52% of financial services CHROs are less likely to agree that a platform that streamlines cross-functional collaboration would drive productivity and improve the employee experience, vs. 70% in other industries.
  • Only 28% of financial services CHROs say they have built a workforce to meet future business objectives, compared with 42% in other industries.

Five Lessons Learned From 100 Years of Human Resources

Human resources departments are invaluable assets when it comes to protecting companies from potentially devastating losses or game-changing mistakes. All too often, career-ending mishaps could have been avoided with a quick trip to HR, but even the department has occasionally had to learn on-the-job, as it were. After 100 years of HR, you’d think that we’ve learned all there is to know about what companies can, can’t, and really shouldn’t do. Still, here are five lessons that always seem to be a surprise whenever the ball gets dropped.

The Trap of Ignoring Morale

Morale is crucial to working environments. Happy employees are productive employees, after all. When markets move against companies, however, the metrics-based focus of “crunch times” can cause severe loss of focus on this important consideration. As HR, it falls to us to remember to keep the “human” part of human resources in mind at all times. Amazon.com recently found itself under fire for warehouse and worker conditions after metrics-based performance incentives cut the legs out from under the company’s morale. Amazon’s perception in the media and public at large also shifted negatively when word got out about the conditions many workers face in the organization.

The Risks of a Politicizing Company Culture

Company culture can, and often should, change over time. Dramatic shifts, however, should be democratic and involve workers at all levels. When a company decides to make a move that brings it into the political spotlight, it can have repercussions well beyond its own halls. Dan Price, CEO of Gravity Payments, learned this the hard way when he announced a $70,000 minimum salary for his employees. The move thrust him into the spotlight surrounding minimum wage arguments in the nation, clients cancelled their work because of differing political views and lawsuits were filed against the company. This came on the heels of the decision to raise wages for employees by slashing his own.

The Snare of Insider Trading

One of the great cautionary tales of HR comes at the expense of financier Ivan Boesky, who in 1986 made over $200 million investing in corporate takeovers. Unfortunately, his seemingly smart predictions landed him in jail as they turned out to be based on insider trading. HR departments around the world send regular updates to stockholders who may have insider knowledge to help them avoid this type of disaster. Boesky also paid over $100 million in fines for his illegal actions.

The Dangers of Old Buildings

When the real risks of asbestos and its link to mesothelioma were exposed to the public sector, companies poured millions into removing the material from walls, ceilings and other key infrastructure. Unfortunately, removal of the material often freed it into the air, causing workers to inhale the substance and suffer effects years, potentially even decades, down the line. It falls on human-resources personnel to make sure that the right persons are responsible for all disaster and cleanup operations, lest the company be found responsible for damages due to its well-intentioned policies of replacement and repair of worn-down structures.

The Pitfalls of Miscommunication

In the BYOD business world, communication moves at about the speed of light (over optical networks). This means that it’s nearly impossible to bury bad news, especially using press releases of good news. HR and PR departments must work shoulder-to-shoulder to make sure that the press doesn’t feel hoodwinked by a show of good news when bad is developing, as happened when Walmart made its grand announcement about its new $11 an hour minimum wage. Unfortunately, the same day, the closure of over 50 stores became public knowledge. The news about the closure spread quickly, as employees are rarely slow to share such information, and bad press followed closely on the heels of the closure news, offsetting any gains from the minimum wage announcement.
As companies strive to keep top talent and protect themselves against lawsuits and game-changing errors, HR departments are more critical than ever. Savvy human-resources professionals aren’t afraid to speak up against bad policy or advise on important matters, and the best are more than willing to go to bat for the future of their companies. With 100 years on the job, HR pros understand what is at risk and have the tools to keep businesses going strong in the decades to come.

What is an Applicant Tracking System (ATS) and why do you need it?

What is an Applicant Tracking System (ATS) and why do you need it?

What-is-an-ATS-Applicant-tracking-system

An Applicant Tracking System (ATS) is a software created to automate, fasten and improve your hiring process. In this blog we will explain how using an ATS can help you overcome your most pressing recruiting challenges and help you achieve your hiring goals.

What is Applicant Tracking System (ATS)?

An Applicant Tracking System (ATS) is an HR software designed to simplify and fasten your entire recruiting process.

The need for speed is one the biggest pain points for modern recruiting professionals.

This is not surprising considering that the average hiring process lasts for 2 to 3 months, while the top candidates stay on the job market for 10 days only.

HR-statistic-hire-faster

Applicant tracking system offers a wide range of solutions for other hiring challenges too, such as finding candidates and processing their applications.

What are the benefits of using an Applicant Tracking System (ATS)?

The vast benefits of using an Applicant Tracking System (ATS) are best demonstrated by its ability to improve three most important hiring metrics. ATS is proved to improve the time, cost and quality of hire.

According to research, 86% of recruiting professionals stated that using an ATS has helped them hire faster, and 78% of them confirmed that using an ATS has improved the quality of candidates they hire.

Benefits-oF-using-an-applicant-tracking-system-ATS

Applicant Tracking System (ATS) features

ATS can help you overcome your most pressing recruiting challenges and help you achieve your hiring goals by offering following features:

Sourcing features

ATS can help you find candidates with advanced web sourcing, employee referral programs and social recruiting.

Career site

With ATS you can create a beautiful, branded career site in just a few minutes, with no coding knowledge needed!

Job boards

Using an ATS will save your time by offering the possibility of posting your job ads on multiple job boards with just one click.

Candidate database

The main function of ATS is to provide a central location and an easily searchable database of all your candidates.

Candidates’ profiles

An ATS automatically stores all of the applicant’s documents and creates rich, searchable candidates’ profiles.

Resume parsing and screening

One of the most useful ATS features is the automatization of time consuming resume parsing and screening activities.

Interview scheduling

With modern ATS send automated emails with interview appointment that automatically sync with your work calendar.

Candidate testing

An ATS offers customizable scorecards you can use to evaluate your candidates.

Automated email responses

ATS offers a variety of customizable email templates, which can be personalized and send in bulks with just a few clicks.

Powerful analytics

ATS automatically tracks and measures your most important hiring metrics.

Recruitment reports

With ATS you can easily create, export and share beautiful reports with most important hiring metrics.

Team collaboration

ATS makes it easy to share info about candidates with team members who need them.

Need an Applicant Tracking System?

Check out TalentLyft, our all-in-one recruiting solution that helps recruiters find, attract, select and hire best talent out there!

How HR Can Be the Rock Star of Employee Experience

Written by Deepak Bharadwaj, General Manager of the HR Business Unit at ServiceNow

In 1981, James Hetfield, an unknown vocalist and guitarist responded to an advertisement posted by drummer Lars Ulrich in a local newspaper. From this meeting, Metallica was born.

As a huge fan of Metallica, my ears are still ringing from the last concert I attended in San Francisco’s Golden Gate park. Every time I see them live I walk away amazed at their talent. For many, Metallica is the epitome of heavy metal, and while many of their peers from the 80s and 90s have faded away, Metallica is going strong. They released their tenth albumin2016 and have sold more than 58 million albums, a number only exceeded by the Beatles and Garth Brooks.

I’ll spare you the rest of the history lesson, but I hope you will indulge me on what makes this band so popular: What may sound like loud noise to some is a four-person group coming together, each with their own style and backgrounds to create a finely orchestrated metal experience.

HR leaders can draw inspiration from Metallica and its frontman, James Hetfield. The key to a successful organization isn’t much different than what makes a band successful. A band finds success when they can pull all of the different parts together – lead guitar, rhythm guitar, bass guitar, drums and vocals – all working in perfect harmony creating that sublime listening experience for the audiophile. Similarly, an organization finds success when all departments providing service to employees – IT, facilities, finance, legal and of course HR come together to create that unparalleled end-to-end employee experience. And HR must be in front with responsibility and accountability for this outcome.

Take onboarding for example: HR helps set an employee up with their tax forms, direct deposits, benefits packages and employment contracts, IT also has to to provision their laptops and accounts, while the office manager helps with a desk area and whatever other supplies may be needed. It is hard to imagine an effective onboarding process that does not bring all of these departmental services together. Yet, for many years HR has operated in a silo with little interaction with other departments leading to often disjointed processes. But employee expectations in the workplace have changed significantly, and HR can no longer ignore collaborating with others outside HR. It takes all departments working together to provide a positive and exceptional employee service experience.

While Hetfield wrote the lyrics to “Enter Sandman,” it was lead guitarist Kirk Hammett who did the riffs. The end result was a song referred to as one of Metallica’s best moments and earned them a place on Rolling Stone Magazine’s “500 Greatest Songs of All Time” list. Its time for HR to create that well-orchestrated masterpiece.

Before we get into the “how” let’s begin with the “why.”

Employees first (♪ Nothing Else Matters ♪)

I’ll start with the backbone of the organization, its employees. When you look at the employee experience, one of the most important things to consider is employee interactions with HR and other departments that provide service. If employees are frustrated with the level of service they experience, then something needs to change.

Today’s employees want their experiences at work to be just as easy as ordering a Lyft or shopping on Amazon or booking an AirBnb or filling out their tax returns with Intuit’s Turbotax. They want easy and fast access to information without having to spend time searching or having to ask around. They want to be able to make a request and receive regular updates and reminders if further action is needed, but with little to no exposure to what’s going on “behind the scenes” to fulfill the request. From their standpoint, providing this level of service across the enterprise should be a top priority for organizations and they look to HR to own that end-to-end experience for important life events such as having a baby, a promotion, a transfer or onboarding. Yet, a recent study ServiceNow commissioned of 1,850 business leaders shows that HR is the department most in need of a “reboot.” Not only that, the study also revealed that the three most inefficient processes also happen to be HR-related – employee relocations, leaves of absence, and onboarding.

Enough is enough, it’s time for a change.

HR is the Lead Vocal ( Master of Puppets )

When James Hetfield was asked about Metallica’s hit Master of Puppets and what it meant for the band he explained that they were “definitely peaking” and that the album had “the sound of a band really gelling, really learning how to work well together.” Drawing inspiration from that massive hit of a song, I’d like to suggest that given the employee expectations in today’s world, it is time for HR organizations to begin “peaking” and reaching new levels of effectiveness by coordinating across the organization and “gelling” the various departments and processes. By doing so, HR becomes the lead vocalist and leader of the employee service experience, making sure processes and tasks get completed with complete end-to-end visibility.

Almost all employee life-event services provided by HR touch other departments. With better cross-departmental coordination, companies are sure to see increases in efficiency, greater visibility into processes, and overall happier and more productive employees.

Here are four steps for organizations to achieve cross-departmental success:

  • Clean up shop. Before anything, each department needs to clean up their act and get organized. HR cannot successfully bring departments together if individual departments are bogged down in managing requests in an unstructured manner.
  • Unite departments. Work towards a “team” approach by getting all departments involved. Welcome ideas and have open discussions about how departments can work together better to provide the best end-to-end employee service experience.
  • Constant communication. Provide a way to communicate back and forth effectively, between departments and with employees. Be transparent and open with departments as you help guide them through processes while reminding them of the benefits to their group and the organization.
  • Ongoing optimization. Use analytics and employee feedback to determine what is working and what can be improved. This should be an ongoing process that is constantly evolving and proactively looking for ways to be more effective.

While HR may not officially belong to the Rock and Roll Hall of Fame, HR organizations can certainly be rock stars within their company. By bringing departments together and working as a team, not in silos, HR can lead the way in improving the employee service experience.

How to define your Employee Value Proposition (EVP) and use it to attract candidates?

How to define your Employee Value Proposition (EVP) and use it to attract candidates?

How-to-define-EVP-and-use-it-to-attract-candidates

Employee Value Proposition (EVP) is a solution for attracting talent in a highly competitive job market. In order to make yourself their employer of choice, you have to be able to trigger your perfect candidates’ interest by differentiating your company from your competitors.

You can do that by presenting your unique Employee Value Proposition (EVP).

What is an Employee Value Proposition (EVP)?

Simply put, Employee Value Proposition (EVP) is a compelling answer to the following candidate’s questions:

“Why should I work for your company instead of somewhere else? What’s in it for me?

Why is your company a great place to work at? What can you offer me that other companies can’t?

When faced with that questions, many companies highlight the salaries and benefits they offer.

However, compensations and benefits are just a part of an effective Employee Value Proposition (EVP).

Employee Value Proposition (EVP) is a comprehensive offering that companies provide to their employees, which has 5 main components:

1. Compensation

This component encompasses employee’s satisfaction with salary, but also additional rewards such as bonuses.

2. Benefits

This component incorporates different benefits (health, dental, retirement, tuition and disability), but also paid time off and life insurance.

3. Career

This component consists of employee’s career stability and a chance for its development, including opportunities for training and education.

4. Work environment

This component refers to a positive work environment, sense of personal achievement and a healthy work-life balance.

5. Company culture

This component is based on positive relationships and team spirit with your colleagues and managers.

employee-value-proposition-talentlyft

Steps: Define and promote your EVP

There are 4 crucial steps in the process of defining and using your Employee Value Proposition (EVP) in order to attract candidates:

Step #1: Define your candidate persona

The first step in defining your company’s Employee Value Proposition (EVP) is defining your candidate persona. 👩

Step 2#: Define each main component of your Employee Value Proposition (EVP)

The second step in defining your company’s Employee Value Proposition (EVP) is

specifying each of its main components with your candidate persona in your mind.

Step 3#: Personalize your Employee Value Proposition (EVP)

In order to use your Employee Value Proposition successfully, customization is the key. If you want to attract the right talent for your company and open positions, you need to segment and personalize your EVP for your target audience.

Step 4#: Promote your Employee Value Proposition (EVP)

There are many different types of content (such as team blogs and company videos) and communication channels (such as your career site, social networks etc.) which can be used for promoting your Employee Value Proposition (EVP).

Employee Value Proposition (EVP) examples

Here are 2 different, but very effective examples of Employee Value Propositions (EVPs), presented in a popular video format.

BMW’s Employee Value Proposition (EVP) video

In this video BMW employees explain what makes BMW Group such a special employer and what do they like the most about working for BMW. In this video you can see young, talented people explaining why they chose a career with BMW over other companies.

(https://www.youtube.com/watch?v=u5KMRNdY4g0)

Deloitte’s Employee Value Proposition (EVP) video

This video offers a glimpse into the everyday experiences of Deloitte’s employees. At the same time, it very cleverly incorporates and showcases different components of Deloitte’s Employee Value Proposition (EVP).

(https://www.youtube.com/watch?v=qDXWYzz7cHM)

We hope this two videos have inspired you and gave you some fresh ideas.

Now go on and start defining your own Employee Value Proposition (EVP)! 🙂