5 Ways HR Teams Can Take Advantage of VoIP to Take the Company Forward

In many ways, the HR department influences the growth and long-term success of a modern brand. Whether it’s through building a thriving employee collective and workplace culture, or helping the company attract top talent in the field, or any number of mission-critical processes, there is no denying that investing in HR should be your top priority. Specifically, your priority should be to focus on digital transformation within HR and invest in tech solutions that will maximize productivity, efficiency, and HR success in general.

Why is digital transformation so important, you ask? Simply put, technology is the way of the future even without a global pandemic forcing you to adopt a remote work business model. However, during the COVID-19 crisis and especially in the new normal, relying on cloud-based tech like VoIP will prove paramount to long-term survival and growth. That’s why today we are taking a closer look at VoIP (voice over internet protocol) and how this cloud-based phone system can revolutionize your HR department – and consequently, your business. 

Facilitating seamless collaboration

If there is a challenge that all business leaders are facing right now, it’s how they’re going to maintain the same level of collaboration and productivity through remote work. Now, to facilitate remote work and prevent setbacks, you need two things: good communication and a collaboration tool. Luckily, VoIP provides you with both, plus a few fancy features that will allow your teams to communicate and collaborate however they want, whenever they want. That said, one of the features that HR professionals should be most excited about is the built-in analytics and reporting tools that allow them to gather valuable insights.

Everyone knows that good HR decisions are made on relevant data, and VoIP allows you to use call analytics to gather as much information as possible before turning it into an actionable report. On the other hand, the built-in collaboration tools can replace any PM software you might be using, which is a great way to save money while preserving productivity.

Cultivating a thriving workplace culture

If you think that ensuring collaboration between remote teams is a challenge, try preserving a positive culture when your employees are working from home. Now that your team members aren’t at the office to socialize and communicate face-to-face, they might start drifting apart, and your HR managers might find it difficult to preserve the usual level of employee happiness and satisfaction. To do that, they need to communicate with remote employees regularly, both one-on-one and via team video chats.

It is imperative that your HR staff is able to nurture a thriving culture in the digital workplace, and make your employees feel valued while being treated equally and fairly. VoIP allows your HR staff to communicate with all remote employees via different channels, whether it be phone, video, texting, or email, to easily check in on them and address their needs. 

Managing remote teams on the go

Speaking of communicating with employees easily, it’s important to note that just because people are working remotely now, that doesn’t mean that they are stationary. You can’t expect your employees to work from home all the time, otherwise they might start seeing prancing unicorns on the walls from spending too much time indoors. Instead, chances are that they are working from coffee shops, somewhere in the countryside, the local park, or even while doing chores around town.

Whatever it may be, you need to ensure seamless communication on the go for all employees, allowing your HR staff to stay in touch with them via mobile. That’s something that the leading VoIP provider Nextiva offers as a standard feature in its business VoIP plans, as they realize that having a dedicated app along with various mobile features is essential for managing remote teams. When researching VoIP plans, make sure that you and your HR department get full mobile functionality.

Organizing digital team building events

Another cumbersome challenge, one that can directly impact the team’s culture, is how to organize team building events now that everyone supposed to uphold the social distancing rules. Given the fact that VoIP offers numerous ways to communicate, this challenge suddenly becomes a little less daunting, though. Your HR staff can use its scheduling tool to pick dates and times that fit into everyone’s schedule, and then choose the team building games and activities everyone can enjoy via video. Easy as that.

Making the onboarding process more efficient

Lastly, your HR staff is almost definitely struggling to optimize its onboarding processes for a remote workforce, but VoIP allows them to overcome the challenge. Onboarding remote employees can be a difficult task, however, if your HR professionals use VoIP to establish clear lines of communication and welcome the newcomers into the team, they should have no problem ensuring productivity from day one. What’s more, onboarding is a continuous process, and VoIP allows HR to stay in touch with the new team members on a regular basis to address their every need and help them settle in quickly. 

Wrapping up

Voice over internet protocol is one of those tech investments that help companies reach new heights, but when it comes to HR, VoIP can prove invaluable for long-term growth and success. Now that you know this piece of tech can help your HR department, be sure to use it to take your business forward in the new normal.

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