Is your company keeping pace with the evolving dangers in the workplace? If you answered no, and you’re doing the minimum, then you may be putting your employees and customers at risk.
While companies have evolved exponentially in recent decades, so has humankind, technology, and the risks that both can place on a productive workforce. Changes must be made to ensure that your employees and the people who use your products and services have total confidence in your organization. Below are some ways the world is evolving and how your company should respond.
Start with the Basics
While the world is constantly changing, it is essential to remember the basics of safety in the workplace and build up from there. According to statistics from the National Safety Council, a worker is injured on the job every seven seconds. These injuries include everything from being struck by equipment and back injuries due to repetitive lifting. In the wider world, workplace incidents involve children working in dangerous factories.
The first step to mitigate these incidents is to create and promote a culture of safety around the office where everyone is equal and every worker feels comfortable when they walk into work. Add signage about common threats, have an open-door policy for employees with concerns, and hold safety meetings where you encourage everyone to keep an eye out for each other. If someone is injured on the job, make sure to follow proper workers’ compensation procedures so workers can get the care they need and know that the company has their back.
Then there are the standard safety precautions that every business should have in effect, such as testing equipment to ensure it works properly and completing regular safety inspections. Trips, slips, and falls are a common occurrence, so clean spills immediately, close drawers and remove cords from walking paths, and keep hallways free of debris. You can even implement programs that encourage health and wellness with gym memberships and required breaks during all shifts.
Preventing Workplace Violence
Unfortunately, there is a growing trend these days of violence in the workplace. Every year, 2 million assaults and threats of violence occur in our nation’s workplaces, including those sad stories we see on the news that involve gun violence. Employers must take this evolving threat seriously and be proactive so employees can feel secure when they wake up to go to work each day.
The first step should be added security, whether that is with guards or metal detectors that not only alert staff if someone brings a weapon into the office, but are helpful in preventing theft. Still, while a company can spend thousands of dollars on equipment, reducing the threat comes down to creating that positive company culture. Establish a zero-tolerance policy that is communicated directly to all employees verbally and with signage. Such a policy should enforce the fact that anyone who makes a threat of violence will be relieved of their duties.
Security cameras also create a way of catching incidents and holding the guilty parties accountable. It is also recommended that you have a response plan in writing if an incident were to occur that includes how to properly document the events and what victims need to do for medical attention. If an incident does occur, management should have a meeting with all staff members so that everyone can understand what occurred and how it can be avoided in the future.
As our workplaces evolve, so does our technology. With advancing computer systems, hackers are finding new ways to steal consumer information. Yes, protecting your employees is paramount, but protecting the confidential information of your customers should have equal importance. Even a stolen email address can provide a hacker with access to a customer’s account and the private contact information and pictures that could be used for blackmail or fraud. You simply do not want your company to be held responsible for a damaging data breach.
Your staff is the front line of security when it comes to protecting customer data, so it is necessary to educate employees on common threats and how to avoid them. For instance, a commonly used tactic includes sending phishing emails that look like authentic correspondence but instead include a link or attachment that, when opened, creates a doorway for hackers to access your systems. Employees should be made aware of the signs of such scams, which include but are not limited to:
- Email addresses that look real but are off by a letter or two.
- Emails with many spelling errors.
- Any attachment or link that they were not expecting.
- Emails with a sense of urgency.
All employees, from the CEO to the floor workers, should know how to keep their computers secure. Computers need to be locked whenever employees leave the area, and systems should have complex passwords that include letters, numbers, and special characters. Company websites should also be protected with antivirus software and updated firewalls to prevent intrusions.
It is the companies responsibility to help their employees and customers feel safe and secure when they do business. A company that evolves with changing trends will always be highly-regarded and stand the test of time.
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