ServiceNow 2018 HR Predictions – The Year of the Employee

Written by Jen Stroud, HR Evangelist & Transformation Leader at ServiceNow.

Jen Stroud, HR Evangelist & Transformation Leader, ServiceNow
Jen Stroud, HR Evangelist & Transformation Leader, ServiceNow

The Candidate Experience will continue to be a top priority for organizations as HR leaders battle for the best available talent. Talent leaders will need to find new technology solutions to attract, engage and motivate candidates to join their organization. While onboarding will continue to be something HR leaders will focus on improving, more and more the emphasis will be on pre-boarding and how to create a WOW experience before Day 1. Reducing or eliminating the administrative burden for candidates will go a long way in helping organizations reach their recruitment goals. The challenge in 2018 will be for HR leaders to extend the WOW candidate experience to the employee experience.

In line with the above, the Employee Experience will continue to grow in terms of a popular and critical focus area for HR leaders in 2018. Employee experience took off in 2017 as a hot topic but will gain significant momentum in 2018 as CEOs, CHROs and CIOs understand how they must work together to create a work environment that not only attracts talent but helps keep talent engaged and productive longer. PRODUCTIVITY and how to maximize it will be a key buzz word in 2018. Addressing “Employee Experience” and “Employee Productivity” will move from being optional strategic initiatives to corporate imperatives as leaders look to the consumer market for inspiration. The top questions HR leaders will be asking themselves and their teams are “What are we doing to improve the employee experience?” and “Are we making it easier for employees to be employees?”

We will see an increase in Enterprise Service Centers vs. HR or Department Portals as executives understand that the best way to create a best in class employee experience is to have a single place for their employees to go for all their information and service/support needs. It is no longer about Employee Self Service as organizations will need to do more than that to engage talent. Service Centers will need to be comprehensive and include multiple ways to engage with employees. To this end, ensuring that employees also have mobile options available to them will soar in 2018 as critically important.

2018 – The Year of the Employee!!! In line with the focus on employee experience, the EMPLOYEE will take center stage as a key focal point for CEOs and CHROs much as the CUSTOMER has in the past. Leaders will gravitate toward solutions that will delight their most critical asset as they understand that the best way to improve their bottom line is to improve their employee experience. One of the key areas of employee experience that leaders will need to come to terms with in 2018 is a continued shift to working remotely or from “home”. Employees will be looking for creating more work/life balance and one of the best ways to achieve this is to offer easy ways to work outside of a traditional bricks & mortar location.

While organizations will become more and more employee-centric, we will likely see a decline in full-time employment and an increase in people who will work on a contract basis for shorter periods of time as well as a significant increase in employees working remotely. Being able to connect with and continuously engage with these employees will be critically important for HR as well as other corporate executives.

Artificial Intelligence (AI) has been a very hot topic in 2017 and this will continue to be the case in 2018 as advancements in AI capabilities grow in the coming 12 months. To prepare for the ability to fully leverage AI, we will see an increase in digital transformations in HR and across the enterprise. Leaders will continue to recognize that AI will not be an effective solution unless and until their “house” is in order. Therefore, streamlining and automating work will take a priority.

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